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“Coackroaches,Air cond. noisy in the midnight, but room service not bad” 2 of 5 bubbles
Review of Family Hotel

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Family Hotel
Ranked #15 of 24 Hotels in Klang
Penang Island, Malaysia
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Coackroaches,Air cond. noisy in the midnight, but room service not bad”
2 of 5 bubbles Reviewed 19 January 2014

Room Service:
It is a room with window, it is still good when I enter the room.
Tried to plug in the television cable to the socket and caused electricity tripped.
Called the room service, they responded quite fast,
changed the cable, then realize the Television has broken down, so change the television too.

Cockroaches:
Everything looks clean at first,
after leaving the room and coming back I saw mini and baby cockroaches crawling around at the small wooden table beside my bed.
They hide again after I tried hitting on them.
The next day, I saw them appearing on the Television table where the boiler is.

Air Conditioner:
I have to use chair to climb up to switch on and off the air conditioner and there's no remote.
It's raining In the midnight,
I've been wake up by the air conditioner fan several times
because it is making very loud noise from time to time.

This is the first time I encounter hotel with cockroaches and it's not only a few,
an air conditional without remote and waking me up in the mignight,
Therefore a bit unacceptable, except the fast respond room service is quite satisfying.
and the room is spacious too.

  • Stayed January 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank ratingpurpose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Date | Rating
  • English first
  • Any
English first
Toronto, Canada
Level Contributor
39 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed 19 January 2014

We stayed here two years ago and when we returned the staffed welcomed us warmly, as if we were family.

For a reasonably priced hotel, it has everything one could ask for: AC, central hot water and a modern clean shower and bath, a mini-fridge and a kettle (but no tea or coffee) and a queen sized bed.

There is a great 24 hr restaurant across the street, a mall two blocks away and the train station is a 12 minute walk.

This a great value, comfortable hotel.

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank wanderlust1944
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Telford, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed 6 August 2010

Stayed in this hotel last year in May, it was a new hotel therefore it was impressive with had large rooms. The toilet probably could have been cleaned better however, I notice there's hardly any inspection from the management. The service wasn't fantastic. The supervior ( look more like a little girl) wasn't friendly and if you called to reception for service, it took ages. Please don't expect a smile when you are at reception as you don't get one. Asked for some toilet roll one night and they said I had to wait until the next morning. In the morning, we asked for the toilet roll again and we were only given the roll in the afternoon. The other thing I noticed is ANTS coming out from the crack of the plaster on the wall. The location is fantastic however, the main coach station has moved quite a distance from the main town, it RM15 to get to the coach station from this hotel on a taxi. The main supermarket is about 20 minutes walk from this hotel.There's plenty of food shop around. Weighting up the pros and cons, it's still a decent hotel to stay and i would still use this hotel in the near future.

Stayed May 2010, travelled as a couple
Helpful?
15 Thank MsMalaysiaTelford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Family Hotel

Property: Family Hotel
Address: 26A Lebuh Gopeng, Klang 41400, Malaysia
Region: Malaysia > Selangor > Klang
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #15 of 24 Hotels in Klang
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Family Hotel 2.5*
Number of rooms: 62
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