My partner and I visited Indian Ruchi last night for a quick bite to eat, having only visited on Saturday we are good customers and spend a lot of money with them on both takeaways and eat ins. The waiters are always rude and abrupt and there is one waiter who thinks he is really funny but his sense of humour is just rude! The waiter took our drinks order where we ordered 2 cokes and 2 tap waters he stood there and laughed and said why tap water! Where I stated I was thirsty and he walked. He returned with the two "flat" cokes and missed out the waters! We then had to restate that we wanted water where he tried to make a joke walked away and eventually got them! Was like a days work. Eventually our food came where I said no onions dished up with my chicken tikka from the hot plate please where again he was smug and laughed yet still proceeded to dish up the onions. Despite asking me if I like onions and I said yes but not too many so no thank you! The food was okay -however served on cheap plastic cold plates. Whilst we finished up our mains one of the staff began to clean the kitchen door with a wet wipe right in front of us this made me feel abit sick. Seeings as it was midweek and they promote their 2-4-1 deal on gourmet society (similar to taste card) we thought we would make the most of this offer and save a few pennies. When joining Gourmet Society you are provided with a membership number and a pass code to access the iPhone app. As they have now gone green and digital you no longer receive a card through the post but instead have a digital membership card on screen in the app. Which in all other restaurants we just show the waitress or waiter and they note down our membership code. We call the waiter over & ask for the bill stating we would like to use our gourmet society card the waiter walks away to his boss and side kick.. Where we could hear them concocting a response. He returns with another waiter who was unbelievably rude and obnoxious and stated they wanted a hard copy of our card to qualify for discount- where I began to explain to them that they do not send you one anymore and it's digital as are most things in 2014. The 2nd waiter just said no hard copy only and walked away whilst I was still talking to him and trying to explain and the other would not hear me out and continued to worm his way out of us saving on our bill. Both very dismissive and would not listen. Why advertise on a website and lure people in to dine with you for 2/4/1 and then not honour your offer. They were probably trying to sponge as much as they could from us seeings as we were the only people dining at 8pm!!! I was really shocked at how unhelpful and persistently rude they were to us. Con artists- I say we stick to our old faithful Royal tiger in future. Very disappointing! Will not be returning in a hurry- they need a lesson in customer service and info on the gourmet society offer entitlement.
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