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“Lovely Relaxing Stay/ Great Food”

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Plas Hyfryd Country Hotel
Ranked #2 of 3 Hotels in Narberth
Certificate of Excellence
Reviewed 20 September 2013

Had a lovely stay at this great little hotel. Friendly staff with a warm welcome and " nothing too much trouble" attitude of all . Lovely room with comfy bed and pillows and super clean and spacious bathroom. It was so quiet at night we thought we thought we were the only ones in the hotel. We had a superb meal in the dining room, the fish cakes with dipping sauce were the best I've tasted. My friend had a steak which was excellent flavour and quality and cooked to perfection and I thoroughly enjoyed the monkfish in ginger cream sauce. COMPLIMENTS to the chef and also for the excellent breakfast, eggs cooked to perfection and lovely bacon .

  • Stayed: September 2013, travelled with friends
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Thank Wendy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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124 - 130 of 221 reviews

Reviewed 18 September 2013

Visited this hotel on a groupon deal. On arrival explained I couldn't manage stairs very well, the receptionist immediately relocated us to a ground floor room. Very much appreciated. The staff were extremely efficient and helpful. The food was of an exceptional standard, good quality products, very well cooked and presented. It must have been good because we dined there on both evenings. The breakfasts were just as good.
The hotel itself is spotless.
Would recommend this hotel to anyone, it is rare to find such a little gem, well done to the staff and management.

Stayed: September 2013, travelled as a couple
Thank Kathleen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2013

My wife and I stayed at the Plas Hyfryd for 2 nights under a Groupon deal. Throughout our stay we found the staff friendly and efficient. Our room was of a good size and it was obvious that a very good cleaning regime is in place. The hospitality tray was replenished on the 2nd morning, when all towels were also replaced. The breakfast was plentiful and well cooked and a friendly atmosphere existed in the bar. We did not eat in the restaurant so are unable to comment on the quality/value for money of the food. Overall we would not hesitate to recommend this hotel (all the more so if you can get a deal!).

  • Stayed: September 2013, travelled as a couple
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Thank SonnyPontypridd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2013

We stayed for 3 nights on a groupon deal and the price we paid was excellent value for money. The staff was more than helpful, friendly and pleasant. The breakfasts were the best I have ever had. The down side was the size of the room it was so small, with no chairs to sit on so had to sit on bed to watch tv. The bathroom was a little tired but was clean.The bedroom was clean also.
I am sure they have bigger bedrooms and this would have made our stay first class as rest of hotel was lovely and comfortable. Well done to the chef for breakfast.

Room Tip: Ask for a larger room
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  • Stayed: September 2013, travelled as a couple
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Thank Blenkarn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2013

We booked four rooms via a Groupon deal for my brother in laws 60th birthday and my mums 76th We had been given the function room and wer able to decorate beforehand which was kind. 17 of us including three children, had a three course meal in the restaurant. It was fantastic, beautifully presented and a good choice of menu options, a little bit different to the norm. Christian did the main of the taking orders and serving and was absolutely fab, very patient and attentive. We stayed in room 15 which was at the top which was fine. Breakfast was lovely. Thanks to all for making it a memorable occasion. The onto thing I would say is that at full price the rooms may be a little on the expensive side, but would definitely recommend to others.

  • Stayed: September 2013, travelled with family
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Thank JennyNewportGwent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2013

This hotel stay was booked some time in advance, yet we were contacted a week before our stay where we were advised that our booking could not be honoured for that date as the hotel had double booked. We changed our dates and the hotel suggested that we could have a meal or bottle of champagne as a goodwill gesture for the inconvenience. After several phone calls and emails it transpired that the hotel were willing to pay for our first round of drinks at the bar only, and not in actual act what they had originally suggested as this had not been agreed with the "manager".

We decided to travel to the hotel anyway, and on arrival nothing was mentioned with regards to an apology for the double booking, nor any mention of the goodwill gesture. Fine, we checked in and the room whilst on the small side had been recently decorated, however :

*Mirror was hanging off wall in bathroom - we reported this and were advised someone would fix this, mirror was still hanging off when we checked out.

*Used toiletries left in bathroom half used. Dirty bath mat.

*Tea facilities and complimentary water had been used and not replaced (someone elses half drunk bottle of spring water.. yummy)

*Water mark on ceiling above what I can only imagine was the toilet of the room upstairs which you could plainly hear every time they flushed.

We went for a walk and on our return decided to order some drinks for the terrace. Around 20 minutes later I had to go back to the bar to find out where the drinks had gotten to as we were still waiting, apparently there was only one member of staff who could make a pimms. This was starting to feel a little bit like fawlty towers, the main problem I think is that they have way too few staff for a hotel of this side and they end up forgetting orders etc though there seems to be an abundance of "managers" however, none of which wanted to speak to the customers or have any dealings especially when anything hands on, like serving or taking orders is concerned, nor could they take ownership for anything that another of the "managers" had agreed to - sounded very much like passing the buck.

We eventually after waiting until our second day of the stay had to approach and speak to a "manager" at the hotel with regards to the goodwill gesture we had been promised who begrudgingly sent us a bottle of prosecco after an hours wait ( which is a far way from the £50 bottle of champagne which had been originally intimated ) but by this point we just wanted to leave the hotel as we felt very unwelcome.

The bar and reception back on to each other and I think the staff sometimes forget this when they are speaking to each other and customers. Other highlights of this stay :

>Gentleman swearing angrily and gesticulating at another gentleman in the car park one evening and then the next day could be found behind the bar.

>Female "manager" walking away half way through serving us drinks to answer the telephone, and then not returning.

>Male "manager" talking to members of staff as if they were something on the bottom of his shoe quite openly in the reception area. I was particularly disgusted with the way he condescendingly spoke to one member of staff.

>Female "manager" speaking to a customer on the telephone on the reception desk and then openly insulting the customer verbally once the call had ended.

I cant comment on the hotels restaurant as we didnt eat here other than for breakfast which was adequate, we felt quite insulted by the service we had received and considering it was the hotels issue that they had overbooked in the first place we would have expected better than this, even just an apology when checking in, but even this was too much effort. As it transpired the "manager" that we had been liasing with and had agreed the goodwill gesture in the first instance had been on reception when we checked in and so knew who we were, but failed to even acknowledge us and made himself scarce for the duration of our stay.

Dreadful attitude to customer satisfaction and service by the management of this hotel.

Anyone considering booking here would be well advised that the management have little apparent respect for their staff let alone their guests and this is evident in the attitude that we were shown during our stay.

Their website states "You are very welcome" and "Hotel Plas Hyfryd is superbly located to take a peaceful ‘away from it all’ break".

Needless to say I would find that statement principally flawed. Avoid.

  • Stayed: September 2013, travelled as a couple
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10  Thank Spoilsburytoastboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2013

We stayed using a Groupon deal during August and will defiantly return. I phoned ahead to confirm the booking a few days before and to check the room would be big enough for a pull out bed for our daughter, the room allocated wasn't but they called me back 10 minutes later with a more suitable room. Really excellent service.
The room we had was on the top floor (I think it was room 14), plenty of room for the provided pull out bed for our 2 year old. The room quality was good, we all slept really well, everywhere was spotlessly clean and staff helpful. Breakfast was plentiful and tasty.
The best thing for us was the location, only a 2 minute walk to Narberth high street, 20 minutes from Tenby and 10 minutes to Folly Farm. We had a great family break, would strongly recommend staying here for a base in West Wales.

  • Stayed: August 2013, travelled with family
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Thank Kiggins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Plas Hyfryd Country Hotel

Address: Moorfield Road, Narberth SA67 7AB, Wales
Region: United Kingdom > Wales > Pembrokeshire > Narberth
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Narberth
Price Range: £87 - £101 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Plas Hyfryd Country Hotel 3*
Number of rooms: 15
Official Description (provided by the hotel):
Hotel Plas Hyfryd, a small privately owned 3 star hotel, is situated in Narberth, in the heart of Pembrokeshire and only a short distance from the seaside towns of Tenby and Saundersfoot. Being central within the county, Hotel Plas Hyfryd is superbly located to take a peaceful 'away from it all' break. Little is known of the Hotel's history, Thomas Thomas, a retired surgeon, built 'Belmore House' and lived here until 1829. The house was designed by James Hughes, who was responsible for much of the development in Narberth. The name 'Plas Hyfryd' translates to the English 'lovely palace', and when you enter the front entrance and are greeted with the palatial staircase, it is easy to see why. We have fifteen en-suite rooms, including family rooms and executive suites and a stylish restaurant with an excellent menu by one of Pembrokeshire's most renowned chefs. Our function suite has all the modern facilities and comfort you would require whether you are planning a wedding, family celebration, business conference, team building event or training day. We hope that we will have the pleasure of welcoming you as a guest at the Hotel Plas Hyfryd. Our team are committed to a friendly, personal and professional service and look forward to extending a special Pembrokeshire welcome! ... more   less 
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Also Known As:
Plas Hyfryd Country Hotel Wales/Narberth, Pembrokeshire

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