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“New Years Eve Package”

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The Devils Punchbowl
Ranked #1 of 1 Hotels in Hindhead
Gosport, United Kingdom
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“New Years Eve Package”
Reviewed 2 January 2014

We booked the Casino Royale NYE package for 2013. We enjoyed a three course meal which was gorgeous and although we went as a couple we sat with three other couples as a group. The hotel had brought in a fun casino company and we were each given £100 to bet with but we had so much fun dancing and socialising after the meal that we didn't get a chance to gamble. The double room was lovely and warm and all facilities were adequate. Staff were friendly and the whole stay was very enjoyable and we hope to book again for another package soon.

  • Stayed December 2013, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank Princess322013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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324 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (63)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Spanish first
  • Any
English first
Essex
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 26 December 2013

There are two sections - the old original pub and the newer annex at the back. I was in the old pub - 3rd floor. The heating didn't work and it was cold, thank god for the plug in radiator but it didn't stretch to the bathroom. Secondary glazing was in the bedroom only. The electrics went in half of the hotel, the tills broke down, the TV was broken. In fairness the Manager tried his best to find another room (only twins available) and find a new TV cord (didn't find one) whilst trying to manage the electrical and till problems and they did give me a bottle of wine on checkout for the inconvenience. The room and bathroom was dated and cold so definitely stay in the newer part if you book.

Room Tip: Stay in the newer rooms with modern radiators and plumbing.
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  • Stayed November 2013, travelled with friends
    • Value
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Helpful?
Thank steakydi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
195 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
Reviewed 19 December 2013

My stay was ruined by the lack of basic housekeeping and maintenance. The room was okay but when you came to use the facilities you realised the lack of care, the places requires a good clean, simple enough and then would consider using again.

The shower did not work well, the television required a better aerial to enable you to watch the majority of the free view channels... I could go on...

The welcome was friendly, if a little long winded. The bar was okay.

  • Stayed December 2013, travelled on business
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Helpful?
2 Thank CTHTravelUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Hindhead hotels

Herne Bay, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 November 2013

The Punchbowl is excellent value for the money. James and the staff could not be more welcoming, friendly and helpful. We go every three months and are not disappointed. The hotel is being upgraded all the time and is always busy. It's unfortunate that some guest have not had a good stay but if they want 4-5 star accommodation they should be willing to pay 4-5 star prices.
Thanks again and looking forward to our return visit with excitement.

Room Tip: When booking ask for rooms that have been upgraded
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  • Stayed October 2013, travelled with family
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    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Annie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 11 November 2013

We stayed in a double room (203) in some kind of annex at the end of several corridors and down and up some stairs, which made carrying the luggage back and forth quite tedious.
The room itself was dingy and shabby - stained carpet, insect corpses stuck to the wall where someone had squashed them, decor from the 1950s, low-ceilinged and with mould in the bathroom. Basic things were missing (no hair dryer, only one bedside lamp).
The staff were friendly, but other than that I can't think of a single redeeming feature of this place. We definitely won't be returning.

  • Stayed November 2013, travelled as a couple
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Helpful?
1 Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
France
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 November 2013

We could not believe the quality of the room and the service for the budget price we were charged. The room was a large twin bedded room, spotlessly clean with every facility you could wish for. The bathroom was a good size, clean and with plentiful hot water. The staff were friendly and welcoming and the location of the hotel, two minutes from the Devil's Punchbowl cannot be faulted. Although the hotel is on a fairly busy road our room was completely quiet. We cannot recommend this hotel highly enough and will certainly return if in the area.

Room Tip: We had room 103 which was large and quiet. Perhaps the room numbers in the hundreds are better. Do...
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  • Stayed October 2013, travelled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Pamela D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 3 November 2013

I was here for a couple of nights on business with several other colleagues. Showers in two of my colleagues rooms did not work/have hot water, and this was the same in alternative rooms they were offered. One of the bedside lights in my room did not work and the other kept sparking when I turned it on.

The staff (in particular the owner) were rude and have absolutely no idea about customer service and making the guests feel comfortable. If the man at the top behaves like this then it filters down to the other staff. We experienced their rudeness when we raised the issue about the showers not working, and when we had to knock on the kitchen door to get breakfast service only to be faced with the enraged owner telling me that I was too early for breakfast and to come back later and that he was training a new chef (I was down at 6.29 and breakfast started at 6.30).

Then there was breakfast. I asked for porridge (the simplest thing in the world to make - 3 mins on a stove or microwave) only to be told they don't do porridge, but would I like a fry up instead (err no - I'm a healthy eater). They had no herbal tea (the first morning they managed to find some from staff quarters and the second morning they could only find Earl Grey, which is not herbal). I had to ask for fruit, which they brought with an air of 'I'm doing you a massive favour', as opposed to just having it out as an option on the buffet in the first place.

Overall a really bad experience mainly created by the staffs' unprofessional attitude, in particular the owner, which does them no favours, in particular as they are (as they explained) trying to raise the level of what is currently a run down hotel. Problems occasionally do occur, and we would have been a little more understanding if they staff dealt with the issues in more courteously manner. This hotel was booked for us by others, hence the reason we stayed here. I would not recommend it to other travellers.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank lk_2295
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Devils Punchbowl

Property: The Devils Punchbowl
Address: 52 London Road, Hindhead GU26 6AG, England
Region: United Kingdom > England > Surrey > Hindhead
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #1 of 1 Hotels in Hindhead
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Devils Punchbowl 3*
Number of rooms: 32
Official Description (provided by the hotel):
The hotel was originally built as a country residence for the Hon. Rollo Russell, Whose father, Lord John Russell was England’s first Liberal Prime Minister. Sometime during the early 1900’s, The house known then as Thorshill was leased to a part time minister of the local congregational church, he and his wife, ran Torshill as a private guesthouse up until 1949. The building has been a hotel ever since. Nowadays set in picturesque and peaceful location, right opposite The Devil’s Punchbowl itself, The hotel is the best place to relax in a truly rural setting. We can meet all private and business needs with 32 spacious bedrooms, The superb Thorshill Restaurant offering excellent cuisine & wine, our traditional pub and a conference and function room, all equipped to the highest standard. ... more   less 
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Also Known As:
The Devils Punchbowl Hotel Hindhead
Devils Punchbowl Hindhead
The Devils Punchbowl Hindhead, Surrey

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