My family and I travelled around Japan this summer and spent 3 days around Hagi. We didn't book in advance but the staff were very accommodating despite our rusty Japanese. We spent two nights in a beautifully comfortable tatami room with incredible panoramic views but on the last night had to move - to the most incredible suite on the third floor, all at no extra cost! There is a beautiful rotemburo (outdoor onsen - public spa bath) again with great views over the bay and islands. From the hotel it's a few minute walk to the glass factory, brewery and miya-ike pond. Hagi town is about 10 mins by car with a good selection of restaurants etc.
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