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“Nice hotel shame about the bed”

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Holiday Inn Express Preston South
Ranked #2 of 4 Hotels in Bamber Bridge
Reviewed 3 February 2014

Everything was excellent apart from the bed. Bed had a dodgy mattress with the unfortunate roll together in the middle. Also the bed was a basic narrow double. The room had good facilities tv shower, no bath, air con/heating fairly well sound proofed as near to the motorway.

  • Stayed: February 2014
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Thank Melvin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Preston South, responded to this reviewResponded 20 February 2014

Dear Melvin S,

Thank you for your feedback. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. We are glad to read you liked your room accommodations. However, it is regrettable the bed was not to your liking. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences.

Again, thank you for your time and staying with us.

Sincerely,

Connie D
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (715)
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505 - 511 of 715 reviews

Reviewed 29 January 2014

Short overnight stay on business. A clean well equipped room and immaculate shower room. Despite being close to M6 junction there is no road noise. Standard breakfast offering. Very friendly reception staff. Highly recommend.

Stayed: January 2014, travelled on business
Thank SonjaA B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 January 2014

stayed here for 2 nights,staff were great,the room was huge with a very large and modern shower,
breakfast was included in the price and was ok.there was toast , pastries, cereal a few yoghurts and tinned fruit.The cooked breakfast looked a little sorry for itself with sausage,beans and scrambled egg.In saying that we would stay again.

  • Stayed: January 2014, travelled as a couple
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1  Thank julieLyme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2014

We had had a very difficult journey from the north of Scotland but we forgot all about that when we were welcomed to this hotel, which was not like other 'Express' hotels we have sampled. The staff were exceptionally pleasant and helpful, both at reception and in the dining room. Our room was spotlessly clean, spacious and had wonderful bedding. Well done, Holiday Inn. Breakfast was pretty standard fare and could have been hotter but was once again raised above the average by the pleasantness of the staff who couldn't have been more helpful. We would stay here again.

  • Stayed: December 2013, travelled as a couple
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Thank POPL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 January 2014

I would firstly say that this hotel is a little more expensive than some but I believe the extra cost to be worth while. I travel around with work and get to stay in all sorts of hotels and I have to say, this is one of the best I've experienced. The bed was extremely comfortable and it came with a choice of pillow hardness. The staff were all polite and professional. Breakfast was adequate. All in all I would recommend a stay here.

  • Stayed: January 2014, travelled on business
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Thank Stephen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 January 2014

My husband and I have just stayed for 2 nights and I really had to leave a review for this hotel. Firstly The rooms are a good size, modern and very clean. The bathroom is particularly good. However what makes this hotel exceptional is the staff. So often in 'express' type hotels the staffing is poor and service patchy at best. Not here - the staff are as good as many 5 star london hotels if not better. All requests were met with a smile and nothing was too much trouble. Congratulations to the management and well done to the staff. Keep it up and we will be regulars.

  • Stayed: January 2014, travelled on business
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Thank suzyQ567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2014 via mobile

On a positive note, all staff I had contact with were pleasant and professional although it was disappointing that only one person was covering the bar and the reception when I was there leading to delays in both areas. The room was ok but suffered from noise from the nearby roads and motorway. The breakfast was very poor both in quality and choice of ingredients.

  • Stayed: January 2014
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6  Thank Mikeo111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Preston South, responded to this reviewResponded 28 January 2014

Dear Mikeo111,

Thank you for taking the time to leave us a review. I appreciate the kind remarks on our hotel staff. Our aim is to provide all of our guests a unique stay and great customer service. However, I apologize for the issues you encountered with the noise and if you found the breakfast selections less than satisfactory. I appreciate your feedback and allowing us the opportunity to address these issues with the respective department.

Again, thank you for bringing this to our attention and we hope to have another opportunity to demonstrate to you our standards for exemplary service and quality accommodations.

Sincerely,

Zelyn N
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Preston South

Address: Walton Summit Centre | Walton Summit, Bamber Bridge PR5 8AA, England
Phone Number:
Region: United Kingdom > England > Lancashire > Bamber Bridge
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Bamber Bridge
Price Range: £50 - £83 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Preston South 3*
Number of rooms: 103
Reservation Options:
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