This little hotel is situated in a decent location, relative to the centre of Alacati and the main roads towards other villages.
Rooms are rather basic, but clean. Probably slightly over-priced when reviewing overall sleeping comfort, size, amenities and poor quality of breakfast and overall service.
Upon arrival we had a first surprise as the room which we asked for- and which was promised in writing - was not available because the rather unprofessional staff had given this room away. The room offered to us was frontside street-level, which we declined and asked for an alternative. An alternative was proposed and accepted.
This was perhaps not a smart choice as this room was also noisy at night and early morning: at night the staff & friends regularly had drinks and conversations on the terrace and early morning was also a challenge as this room was next to the open kitchen, and staff did not bother to temper their voices and noise.
Our friend stayed at the groundfloor (garden side) and had difficulties sleeping as well as 3 A/C units were mounted on that exterior wall: all night long he was woken up when the machines switched on.
Staff in general was rather young - perhaps they were students - and appeared to not have been trained properly to host guests and manage hotel operations.
This was most apparent at breakfast and afternoon tea: variety and quality of catering was simply poor.
These boys also did not consider pro-actively asking or suggesting other food items: if you wanted eggs you had to ask for it; if one person of your party asked for fresh juice they would not bother asking if anyone else wanted juice as well and just bring the single order; in the afternoon or evening you would often find that there was only a limited choice of drinks available.
Note as well that all "other" breakfast items were charged extra (eggs, juice, ...)! This is not what you would expect from a true Turkish breakfast in a Turkish Boutique hotel.
The lack of customer service and customer orientation & satisfaction was also displayed by the staff's attitude towards different "types" of visitors.
During our stay, friends of the owner were at the hotel and they received a clearly higher level of attention and service. These guests brought a young kid to the hotel, while the hotel's website policy clearly indicates that they do not accomodate young children to preserve a relaxing and quiet atmosphere. But exceptions must be made for the owner's friends; too bad if it is at the expense of paying guests. It demonstrates a complete lack of respect for the other guests.
This hotel has a good location, nice garden, and a wondeful potential. I am afraid however that it will not last for long time due to the management style, poor service & catering.
This is especially true because Alacati houses many other welcoming & professional boutique hotels that offer a much better proposition.
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