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Mercure Stafford South Hatherton House Hotel
Ranked #1 of 1 Hotels in Penkridge
Peterborough, United Kingdom
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Security”
Reviewed 28 May 2014

Someone tried to get into our room early hours Sun/Mon morn,then talking to another couple a man entered there room at 1.30 am Mon morn when challenged ran off.
The spa and pool are in need of major upgrade there was a hosepipe in pool when we arrived
hallways and bathrooms need upgrading
staff very nice though

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Penni56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review, 2 June 2014
Thank you for your comments on Tripadvisor.
As I have said in my previous letter directly to your e-mail, I am very sorry for the problems you experienced and overheard during your stay. We do have an excellent locking system in place and re-training has now been given. As I have said previously I hope that we will welcome you back to the hotel soon
Yours sincerely
Emily Rogers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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649 reviews from our community

Traveller rating
    126
    203
    153
    94
    73
See reviews for
120
248
24
130
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (124)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Leeds, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 May 2014

Stayed on an all inclusive break through Little Breaks,com
What a little gem in a lovely setting, the staff could not do enough for you, the food was divine much better than you would expect for a 3 star hotel. Will recommend to all and hope to return soon.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VernonRobinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review, 29 May 2014
Mr Robinson

Thank you very much for your comments, we look forward to welcoming you back in the future

Emily Rogers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdare
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 26 May 2014

Stayed recently in the Mercure for two nights with a buy a gift vouchers, staff were friendly and happy to help and the room was clean and comfortable.
Used the pool and steam which was nice to relax in.

Unfortunately on the second night there was a problem with no cold water working in a few rooms, in fairness the staff offered to change our room to a room where the water was working and as an apology gave me and the better half free vouchers for drinks at the bar, so no complaints here.

A good breakfast on both mornings.

Room Tip: Room 217 was good - comfortable beds and clean
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dai C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review, 27 May 2014
Thank you for your comments. I am pleased to see that you enjoyed your stay at the hotel. David has passed over the cold water problems to both myself and our Maintenance Manager and we will keep an eye on the problem. I am pleased to see that David did all he could to resolve the problem. I hope that we will welcome you back to the Mercure Safford South in the future

Emily Rogers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wareham, United Kingdom
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 10 May 2014

Took advantage of the excellent country location near the M^ to break an otherwise long journey north. Staff were very welcoming and found us an excellent twin room on the ground floor overlooking the garden.The dinner B&B deal was amazingly good value. The food was well-presented and served. The leisure facilities were an added bonus although the pool is tiny and is for lazing rather than swimming. Would definitely use again for same purpose

Room Tip: If you need to change just ask. The staff were very obliging, when we were given a double having boo...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DavidWelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review, 12 May 2014
Thank you very much for your comments. We look forward to welcoming you to the hotel in the future
Emily Rogers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
112 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 2 May 2014 via mobile

Nice hotel lovely food .company people on coach not so freindly.Lovely days out river in the sky iron bridge .hotel had lots off people comeing going .private lady's own parking space .to entertain a gentleman . don't like that .noise from railway line every ten mins .our room was dark as trees Smokeing area

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maureen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review, 12 May 2014
Thank you very much for your comments

Emily Rogers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surrey, UK
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 May 2014

Stayed here about 3 weeks ago. We were booked in for 3 nights but it was so bad we checked out after the first night and found somewhere else.

First impressions were a nice old building in need of some TLC outside. Inside it was tired and battered with chips and scuffs along walls and skirtings and rather grubby looking. Our room was very spacious but dark, dreary and unwelcoming. The bathroom was disgusting with untidy use of bathroom sealant everywhere with loads of mould growing in it. The bath was old and had lost its veneer making it look grubby. I never used it and waited until we were checked in elsewhere.

We didn't try the food as I didn't feel confident about cleanliness levels but the entrance area in the morning smelt of chip fat!

The only redeeming factor was the bed was comfortable.

This hotel has the potential to be really nice but sadly isn't at the moment.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fingleflanger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review, 12 May 2014
Thank you for your comments.
I am sorry to read that you were unhappy with the standards of upkeep of the hotel. Every effort is made to maintain the standards of the hotel with an internal maintenance program.
We do have a Guest relations manager on duty at all times who could have helped Manager who could have helped, perhaps by moving you to another room
I apologise that we did not satisfy you on this occasion and that you felt the need to move hotels
Emily Rogers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Penkridge hotels

Level Contributor
75 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 28 April 2014

Such a shame. Nice building but rooms need updating. Shower control on backwards so in attempt to turn down the hot water, I nearly scalded myself. The room was spacious but filthy needed a really good clean. ( dust and dead skin not nice). Freezing cold no heating!
The pool was closed due to too much chlorine. Truly the hotel was so dirty I can not imagine the state of the leisure club.
The reception staff were not knowledgable, the left hand did not know what the right was doing. Tried to over charge us and then double charge us.
Breakfast staff not unhelpful but not did not understand simple requests like brown sauce.
I was so disappointed with the whole experience but it was a family wedding so didnt make a fuss.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mrandmrsbotos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review, 12 May 2014
Thank you for your comments, I am only sorry that we have fallen below standard in so many ways. Please accept my apologies and assurance that all of your points are addressed
Emily Rogers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Stafford South Hatherton House Hotel

Property: Mercure Stafford South Hatherton House Hotel
Address: Pinfold Lane, Penkridge ST19 5QP, England
Region: United Kingdom > England > Staffordshire > Penkridge
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Penkridge
Price Range (Based on Average Rates): £
Hotel Class:3 star — Mercure Stafford South Hatherton House Hotel 3*
Number of rooms: 51
Official Description (provided by the hotel):
The Mercure Stafford South Hatherton House Hotel is ideally located for both the leisure and business traveller, close to Junctions 12 and 13 of the M6 motorway. You can really relax at the Hotel, a wonderful setting surrounded by rural countryside in the peaceful market town of Penkridge. The hotel has a leisure centre and Free WiFi for all guests. ... more   less 
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Also Known As:
Stafford Quality Hotel
Mercure Stafford South Hatherton House Hotel Penkridge, Staffordshire

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