The hotel is physically functional, rooms are basic, but clean enough. Unfortunately, the evening staff, specifically one gentleman who worked the evening staff ruined the entire experience. Upon arriving after a transatlantic flight, looking haggard and just wanting to check-in, we waited nearly 15 minutes in front of the front desk while the staff person languidly drank his coffee in the adjoining lobby area. We waited respectfully for nearly 15 minutes, trying to catch this gentleman's attention, but was unable to get any service, much less a glance in our direction. Finally, this gentleman became irate at our very presence and rudely asked us in a hostile tone, "what do you want?" We were extremely offended. I asked this gentleman his name, and he refused to answer, saying, "why are you asking?" He ended up giving the name, "Mooahd," but he did not have a name tag, so I am not sure if he was lying. He was a slender, middle eastern appearing gentleman. In my years of traveling, I have never encountered such offensive service.
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