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“Not Unless I Have No Choice”

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Courtyard Paris La Defense West - Colombes
Ranked #1 of 5 Hotels in Colombes
United Kingdom
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Not Unless I Have No Choice”
Reviewed 13 November 2013

Not up to the usual Marriott standard.

Colleagues non smoking room clearly wasn't.

At breakfast there were no plates available, had to search for a member of staff, who returned 5 minutes later, no spoon available, wait 5 mins, no cereal bowl, you've guessed it wait 5 mins. No cutlery on any table, went into staff area to dig my own out.

At check in, 3 of us were checking in. Receptionist checked first one in (more than 5 mins) then asked my colleague to wait until she had checked others in as she wanted to give instructions about hotel. By the time we were all checked in the first of us had been hanging around for 15 minutes to be told what time breakfast would start.

On check out I asked if they could email a copy of the bill and attach to my Rewards Account. Certainly Monsieur. No emails received which I now have to chase up, and no points allocated.

No concept of service whatsoever.

Room Tip: Choose another hotel.
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chilvinho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frederic_Schaub1, Manager at Courtyard Paris La Defense West - Colombes, responded to this review, 19 November 2013
Dear "Chilvinho",

We would like to thank you for having taken time to write your review concerning your recent stay with us and we are very disappointed to learn that our level of services did not meet your expectations.

We are very sensitive to your comments concerning our staff attitude, and we would like to assure you that our Management is taking required actions to improve the situation.

Concerning your receipt queries, we will send you a direct contact by private message.

Please accept our sincere apologies, and we do hope that you give us a chance to restore your faith in our hospitality.

We would be pleased to personally take care of your next reservation and to ensure you receive the level of service for which Courtyard Paris La Defense West Colombes is renowned for. You will be able to do so with the direct contact we will send you by private message.

With our best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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310 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (38)
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English first
New Delhi, India
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 29 October 2013 via mobile

We stayed at this hotel for 4 nights and I must say that this was one of our worst selection o hotel. Firstly the location is terrible . It's about 2 hrs drive from the airport due to the crazy travel this side. So wherever you have to go ,you need to get stuck in the traffic . Secondly the staff is extremely rude and unfriendly. They would not help you with anything at all! Especially the lady manager who says a No everything!! Pls don't stay here.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NehaGIndia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frederic_Schaub1, Manager at Courtyard Paris La Defense West - Colombes, responded to this review, 6 November 2013
Dear Guest,

We thank you for your time taken in posting your review on Trip Advisor.

We were extremely sorry and disappointed to learn about your feelings concerning your recent stay with us, and we would like to assure you that we take your comments very seriously.

We do hope that you accept our apologies, and that you give us a chance to restore your faith in our hospitality. We would be pleased to personally take care of your next reservation and to ensure you receive the level of service for which Courtyard Paris La Defense is renowned for.

Yours sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Colombes hotels

London, United Kingdom
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 24 October 2013 via mobile

Welcoming reception, easy to get about from, way cheaper than Paris Central - if you want to spend another 200-400 euros a night stay in the city otherwise use this place. It is clean, friendly and way more personal. La Defence train & Metro just a couple of tram stops away

Stayed October 2013
Helpful?
2 Thank Ric F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vienna, Austria
Level Contributor
176 reviews
127 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 21 October 2013

First the positive things about this Hotel: The rooms have plenty of space, the staff is very friendly and helpful, it is rather quiet especially when you have a room facing away from the street and if you are on a Business trip it is just a 2 Minute walk to the tram Station which will get you to Bezons or La Defense.
However if you are planning to use this Hotel for a Sightseeing trip to Paris - don't! It is too far outside of the City and you will use a lot of time. The other thing that was not quite so great was the Food, the breakfast was fine but dinner and lunch were a bit uninspired. Given that the Hotel is not really that cheap I would have expected more. Also charging 9 Euros for a Pint of Beer at the bar is quite a bit too much.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GuenterD1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tel Aviv, Israel
Level Contributor
419 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 282 helpful votes
Reviewed 8 October 2013

Calling this hotel "La Defense West" is indeed misleading - it is a couple of kilometers away from La Defense, and while the nearby tram station gets you to La Defense in 7-10 minutes, you're still at least 30 minutes away by train from central Paris (and in Zone 3, so your travel costs are slightly higher than when staying in Paris). At the same time, however, this hotel is priced much much lower than anything else in Paris, so if you're willing to make the 30-35 minute trip to Paris and back each day, you can save a lot of money by staying here.
As for the hotel itself - it's a rather standard Courtyard hotel with everything you would expect, and service was very good. Prices for extras are rather high - in-room Wifi is 20 Euro a day (free in the lobby) and full breakfast is 20 Euro as well, so take this into consideration (I personally ate every morning at La Defense train station on the way to the city, where you can get coffee and croissant or a good sandwich for 3-4 Euros).

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ogol17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andorra la Vella, Andorra
Level Contributor
669 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 393 helpful votes
Reviewed 18 September 2013

Ended up here because the one in Bilancourt was full, which by the way is excellent . This one is quite run down. The revolving door is smashed , the corridor on the second floor smelled of fish . The area is very very sketchy even during the day. Calling it La Defense West is a joke it is probably 2 km from La Defense it is just in Colombes . You have to walk at least 1 km to find anything decent to eat.

As Paris is very busy in September it was 300 euros a night.......

The hotel staff were as stated by others pretty helpful.

Room Tip: The back is quieter.
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank barcaranger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riyadh, Saudi Arabia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 September 2013

I stayed 5 nights in the Hotel last October.
Room was very comfortable and large bed was there
TV channels were Ok and breakfast was very nice makes you ready to start a long tour day
Fruit salad, cheese, omelette was delicious, generally stuff at hotel and restaurant was very helpful and always telling you about best place to visit and providing you full maps.
Hotel is almost 25 mints by car to arch de triumph with reasonable price and you can find parking easily for your car in front of the hotel or in the side street.
Carrefour also is neat to the hotel about 10 mints by car where you can find everything with its normal price.
Hotel is near to the ring road that takes you to Airport almost 35 mints.
Sure will visit it again when driving in Paris

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HAITHAM M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard Paris La Defense West - Colombes

Property: Courtyard Paris La Defense West - Colombes
Address: 91 boulevard Charles de Gaulle, 92700 Colombes, France
Region: France > Ile-de-France > Hauts-de-Seine > Colombes
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 5 Hotels in Colombes
Price Range (Based on Average Rates): £
Hotel Class:4 star — Courtyard Paris La Defense West - Colombes 4*
Number of rooms: 150
Official Description (provided by the hotel):
Discover the best of Colombes when staying at the Courtyard Paris La Defense West - Colombes. Our spacious rooms offer air conditioning, mini-fridge, safe and high-speed Internet. After waking on luxurious bedding, get a great workout in our fitness centre followed by a hearty breakfast. Stay connected with friends or stay productive with wireless Internet in all public spaces. Enjoy Mediterranean cuisine and great wine at Oleo Pazzo Mediterranean Bistro. And, when craving a snack, visit our 24-hour food market any time. The Courtyard Paris Defense West - Colombes offers modern amenities, friendly service and great value for money at Paris' doorstep. ... more   less 
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Also Known As:
Courtyard By Marriott Paris La Defense West - Colombes Hotel Colombes
Courtyard Paris Defense West
Marriott Paris
Paris Marriott
Paris Courtyard

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