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“Good property but pathetic management - actually disgusting management”

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Courtyard Paris La Defense West - Colombes
Ranked #1 of 5 Hotels in Colombes
New Delhi, India
Level Contributor
119 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
“Good property but pathetic management - actually disgusting management”
Reviewed 18 March 2014

Located far away from the maddening concrete jungle of Paris, this property is located in Colombes which is a relatively quieter area; however, boasts of excellent connectivity as there is a Tram station just opposite the hotel. Property is nice with decent rooms and good food. Most rooms offer great sunshine (provided the sun is out:); and have all the amenities that you need for a great stay.

Housekeeping is really pathetic with the team forgetting something or the other everyday. On complaining about them, I realized, the front desk team is worse. Arrogant, high headed, no sense of responsibility, lack of accountability, are some terms which can describe them. I was there around Christmas last year and unfortunately their access card system was not working properly. This they couldn't fix in the 5 days that I stayed there and only put the fault on staff being on leave due to the holiday season. Again on complaining, had to face extremely rude behavior from not only the front office staff but all the General Manager of the property. Her attitude I just cant describe in words. All this despite me traveling with my family some of who are elite Marriott members.

I followed this up with complaints to the head office and customer service, but guess they don't want business from us.

After living in this property, I have vowed never to stay again at a Marriott ever. I only recommed this hotel for the facilities; however, at the heart of these facilities are a bunch of people who are out to ruin your holiday. Beware of them.

Room Tip: Front facing rooms are good and sound proofed. Allows for great sunshine to enter.
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank rahul1422
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimable H, General Manager at Courtyard Paris La Defense West - Colombes, responded to this review, 20 March 2014
Dear Sir,

Thank you for taking the time to share your feedback for your stay in our property.

We are eager to offer our best services and to respond to all our guests' requests. As a valued customer, everything we do is aimed at providing you with an excellent hotel experience.

We hope you will allow us an opportunity to provide you with an exceptional guest experience when your travels bring you back to Paris.

Kindest regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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305 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Tel Aviv, Israel
Level Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 20 February 2014 via mobile

Arrived at the courtyard for 1 night for a conference. 10 minutes by tram to la defence station. Typical american hotel and rooms. Good service at front desk. Nothing much to do at the local area. 1.5 hours to CDG by metro & RER.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yonit_Harel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
M_Ivanova, Front Office Manager at Courtyard Paris La Defense West - Colombes, responded to this review, 27 February 2014
Dear Sir, Madam,

Thank you for taking the time to leave your review and sharing your experience with the Courtyard Paris La Defense West - Colombes.

We are glad to hear that you were satisfied with the comfort of our rooms and with our customer service.

We look forward to welcoming you back!

Sincerely,

Marina Ivanova
Front Office Manager
Courtyard by Marriott Paris La Defense West - Colombes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Antwerp, Belgium
Level Contributor
117 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed 3 February 2014

This hotel offers all the comforts experienced travelers appreciate. Huge difference with comparable (in price) French chain hotels.
Big beds with quality mattress and linen, a bureau with office chair, fridge, safe ,little sofa, very quiet room. Bathroom with shower is well designed with a toilet that can be separated.
Breakfast is buffet with wide choice.
Large garage right under building (17€ extra). Friendly multilingual staff
Location is far from center and can be reached first by metro and then tram. The metro system is very very difficult to navigate for foreigners. This was our only negative. Easier access by car

Room Tip: I believe a room at the back will be quieter.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kikaan1943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
M_Ivanova, Front Office Manager at Courtyard Paris La Defense West - Colombes, responded to this review, 5 February 2014
Dear Kikaan,

Thank you for leaving your review for Courtyard by Marriott Paris La Defense West - Colombes.

We are glad to know that you appreciated the comfort of our rooms and the quality of our services. Your feedback is the best award for our efforts!

We look forward to welcoming you back to our hotel on your future visit to Paris!

Sincerely,

Marina Ivanova
Front Office Manager
Courtyard by Marriott Paris La Defense West - Colombes
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Milton Keynes, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 January 2014

I would rather take an extra 10mins and travel to this hotel then pay the expensive prices charged in Paris central. Hotel is in a good state, rooms are clean and staff are very helpful. All in all a good price for decent hotel.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andrewjf68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
M_Ivanova, Front Office Manager at Courtyard Paris La Defense West - Colombes, responded to this review, 30 January 2014
Dear Sir,

Thank you for taking the time to leave your review on our hotel. We are delighted that your stay with the Courtyard Paris La Defense West - Colombes was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable.

We hope to welcome you back soon at the Courtyard Paris La Defense West - Colombes!

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buffalo, New York
Level Contributor
46 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 8 January 2014

The hotel was very nice. The front desk was pretty friendly. If you don't know French, the girl I spoke to knew English. The hotel is a bit far from central Paris, and very far from Charles De Gaulle airport. Get to the La Defense metro station, from there take the tram to Jacqueline Auriol. It's just a short walk to the hotel. Free wifi in the lobby, but you have to pay if you want access in your room. I had a nice stay, but if you want to be close to the primary attractions then it's not for you.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SD0814
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
122 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed 3 January 2014

We have stayed in central Paris before and have had an oldish, tiny room with coffee and a roll constituting breakfast. For a few Euros less you can have a quiet, new hotel with a great choice for breakfast. There were numerous local places to eat, and a big supermarket if you cross the road and turn left. The local train station is about a ten minute walk away, and the frequent trains take about 15 minutes to get into central Paris. The tram and Metro from Defense take a little longer, are a bit more expensive, but obviously have a better range of destinations. If you stay on the tram after Defense there are numerous parks, museums, markets and an old Expo centre. This is all very untouristy so makes a change for a day out.
The only problem was our air conditioning which was stuck on luke warm (in November) but couldn't be fixed till the day we were due to depart. Still, we were offered another duvet from the
helpful staff. As normal, we had a long weekend (Friday morning to Monday lunchtime) so got a very good deal - clearly this hotel will be expensive during the week.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bis+Chris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisbon, Portugal
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 19 December 2013

It is a nice hotel, made for business as it is far from the center. Rooms are clean and wide. People are kind and helpfull. The hotel has a good gym, very well equiped and open 24x7. Breakfast has enough but can be better.
Too expensive for this hotel but it's in Paris ...

Room Tip: choose the rear ones, the front ones is a little bit noisy in the morning
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rlpcarvalho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard Paris La Defense West - Colombes

Property: Courtyard Paris La Defense West - Colombes
Address: 91 boulevard Charles de Gaulle, 92700 Colombes, France
Region: France > Ile-de-France > Hauts-de-Seine > Colombes
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 5 Hotels in Colombes
Price Range (Based on Average Rates): £
Hotel Class:4 star — Courtyard Paris La Defense West - Colombes 4*
Number of rooms: 150
Official Description (provided by the hotel):
Discover the best of Colombes when staying at the Courtyard Paris La Defense West - Colombes. Our spacious rooms offer air conditioning, mini-fridge, safe and high-speed Internet. After waking on luxurious bedding, get a great workout in our fitness centre followed by a hearty breakfast. Stay connected with friends or stay productive with wireless Internet in all public spaces. Enjoy Mediterranean cuisine and great wine at Oleo Pazzo Mediterranean Bistro. And, when craving a snack, visit our 24-hour food market any time. The Courtyard Paris Defense West - Colombes offers modern amenities, friendly service and great value for money at Paris' doorstep. ... more   less 
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Also Known As:
Courtyard By Marriott Paris La Defense West - Colombes Hotel Colombes
Courtyard Paris Defense West
Marriott Paris
Paris Marriott
Paris Courtyard

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