The hotel staff here were beyond excellent, we were very impressed by their friendliness & professionalism. The room too was great, immaculately clean & tidy, with all necessities provided. The breakfast in attached restaurant was also excellent, and very good value (particularly if you take children, which this time we didn't) as they eat free with a paying adult.
However our evening meal let us down and is the only reason I couldn't give full marks, which I feel sorry for as this was not the fault of the hotel itself, but seeing as it was part of the package, well...
Ok so I had pre-booked the meal deal for £22.99 each (including breakfast) and understood this to be 2 courses from the main menu and a drink from a specified list. On arrival at hotel this was seemingly confirmed by the staff there giving us a full menu, so we'd chosen out meals before heading out. Get to the restaurant however only to be given a completely different menu with a limit of around 6 main courses and about 4 desserts! So neither of us could have what we wanted. This menu however stated we could have 3 courses at this price so we thought ok we can have a starter too so its not all bad! Go to order point and staff member tells me oh no,you can only have 2 courses. Oh, and the carling lager was off.On a Friday night? Really?!
Waited ages then saw a waitress heading our way, except she brought our desserts before our mains! We waited another age for our mains, then re-waited for the desserts again! Service was slow and rather surly. The bar itself seemed ok, just the restaurant was understaffed.
So I would stay again, just not using the meal deal, I'd rather pay what amounts to a tiny bit extra to have more choice, and maybe take a book to read while you're waiting to be served! Shame, because it really let down what it reiterate is an otherwise great hotel.
- Official Description (provided by the hotel):
- Set in a bustling village a short drive from Chester Racecourse and Cheshire Oaks Designer Outlet ... more less
- Reservation Options:
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- Also Known As:
- Premier Inn Wirral (Childer Thornton) Hotel Cheshire