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“A good night stay”

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Premier Inn Wirral (Childer Thornton) Hotel
Kuala Lumpur, Malaysia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“A good night stay”
Reviewed 3 June 2014

Suitable for family with children. Beds and pillows are comfortable as advertised. Playroom facilities for children. Free limited wifi in room and the most important is very friendly front desk staff- thank you Sarah!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rozland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBlowers, Manager at Premier Inn Wirral (Childer Thornton) Hotel, responded to this review, 8 June 2014
Thank you for your kind comments and compliments, we are delighted that you enjoyed your stay at Wirral Childer Thornton Premier Inn.
Hopefully you will choose to stay with us again if you are ever back in the area, and we look forward to welcoming you back at our hotel.
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427 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (68)
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English first
Wirral, United Kingdom
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 2 June 2014

The hotel staff here were beyond excellent, we were very impressed by their friendliness & professionalism. The room too was great, immaculately clean & tidy, with all necessities provided. The breakfast in attached restaurant was also excellent, and very good value (particularly if you take children, which this time we didn't) as they eat free with a paying adult.
However our evening meal let us down and is the only reason I couldn't give full marks, which I feel sorry for as this was not the fault of the hotel itself, but seeing as it was part of the package, well...
Ok so I had pre-booked the meal deal for £22.99 each (including breakfast) and understood this to be 2 courses from the main menu and a drink from a specified list. On arrival at hotel this was seemingly confirmed by the staff there giving us a full menu, so we'd chosen out meals before heading out. Get to the restaurant however only to be given a completely different menu with a limit of around 6 main courses and about 4 desserts! So neither of us could have what we wanted. This menu however stated we could have 3 courses at this price so we thought ok we can have a starter too so its not all bad! Go to order point and staff member tells me oh no,you can only have 2 courses. Oh, and the carling lager was off.On a Friday night? Really?!
Waited ages then saw a waitress heading our way, except she brought our desserts before our mains! We waited another age for our mains, then re-waited for the desserts again! Service was slow and rather surly. The bar itself seemed ok, just the restaurant was understaffed.
So I would stay again, just not using the meal deal, I'd rather pay what amounts to a tiny bit extra to have more choice, and maybe take a book to read while you're waiting to be served! Shame, because it really let down what it reiterate is an otherwise great hotel.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Anne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBlowers, Manager at Premier Inn Wirral (Childer Thornton) Hotel, responded to this review, 8 June 2014
Thank you for your comments regarding your recent experience at the Wirral Childer Thornton Premier Inn, and I am happy to hear that you enjoyed your stay with us.
We sincerely apologise that on this occasion the neighbouring Brewers Fayre restaurant did not meet your expectations.
Your feedback is very much appreciated and please be assured that the issues raised will be fully investigated.
Thank you once again for your review and we look forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dorset, UK
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 29 May 2014

We stayed at this hotel for three nights from 22nd May. We have stayed there many times, as we travel to this area to see family. When we checked in with the receptionist, who I believe was Denise, she advised us that we were in a room in the older part of the hotel. We asked if there was any chance we could be re-located to the new block, as we find the beds very firm and uncomfortable in the old section. She immediately checked availability in the new block and found us a very good room with one of the new beds, which were excellent and much more comfortable. This receptionist went out of her way to help us, and we would like to thank her.

We ate in the hotel on the first evening, and the meal and service were both very good.

The only downsides to the new rooms was that they have put a flat screen television where the mirror was over the desk, and put a mirror with a light near the door where you cannot see so well! Also they have made the hanging wardrobes very small. Not great if there is two of you and you are staying for more than one night.

Room Tip: When you have booked well in advance phone the hotel direct and ask if they have availability for th...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dorset_UKSue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBlowers, Manager at Premier Inn Wirral (Childer Thornton) Hotel, responded to this review, 30 May 2014
Thank you for your comments regarding your recent experience at the Wirral Childer Thornton Premier Inn.
At Premier Inn, we pride ourselves in exceeding guests’ expectations at every opportunity and I am really happy that you had a very comfortable night and the room met your expectations. I am also really happy that you consider our team so pleasant & helpful, especially Denise.
We look forward to seeing you back at the Premier Inn Wirral Childer Thornton in the near future.
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Woldingham, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 May 2014

We stayed in the new block everything was excellent & we would stay again. We did not use the restaurant this time, but on previous visit the breakfast was very goodThe location is easy to find although post code does take you to a small side road next to the hotel.






  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Graham T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBlowers, Manager at Premier Inn Wirral (Childer Thornton) Hotel, responded to this review, 30 May 2014
Thank you for taking the time to write a review. I am grateful for your feedback about your stay and I look forward to welcoming you back to the Wirral Childer Thornton Premier Inn.
I am very happy to hear that you enjoyed your stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derby, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 May 2014

Quite simply one of the best Premier Inn's i've stayed at. The staff are friendly and helpful. The hotel is modern, clean with good on-site facilities. Ample free parking is available. This hotel also benefits from being situated away from the main road so outside noise is not a issue. The adjacent Public House/Restaurant provides good basic pub food & breakfast.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bloodysnakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBlowers, Manager at Premier Inn Wirral (Childer Thornton) Hotel, responded to this review, 30 May 2014
I am very happy to hear that you enjoyed your stay at Wirral Childer Thornton Premier Inn and we look forward to welcoming you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
County Donegal, Ireland
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 27 May 2014 via mobile

Stayed here in march & found it to be extremely comfortable, staff excellent very helpful, would highly recommend for couples or families restaurant on site & close to Chester if your driving
Excellent value beds are very comfy & bathroom good size

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank apcall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBlowers, Manager at Premier Inn Wirral (Childer Thornton) Hotel, responded to this review, 30 May 2014
Thank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed yourselves at our hotel. We look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
wakefield west yorkshire
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 May 2014

We've just returned and cannot fault this place. The family room (No 3) was spacious and spotless. The reception staff were all lovely especially Anne who was especially friendly & helpful. I would definitely stay here again as its not too far from the zoo or chester city centre and it's great value for money. Thank you.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank debi26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SBlowers, Manager at Premier Inn Wirral (Childer Thornton) Hotel, responded to this review, 21 May 2014
Thank you for your kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed yourselves at our hotel, especially Anne.
We look forward to seeing you again soon and hopefully exceeding your expectations once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Wirral (Childer Thornton) Hotel

Property: Premier Inn Wirral (Childer Thornton) Hotel
Address: Thornton Hall Chester Road, Childer Thornton, Ellesmere Port CH66 1QW, England
Region: United Kingdom > England > Cheshire > Ellesmere Port > Childer Thornton
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #1 of 2 Hotels in Childer Thornton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Wirral (Childer Thornton) Hotel 3*
Number of rooms: 52
Official Description (provided by the hotel):
Set in a bustling village a short drive from Chester Racecourse and Cheshire Oaks Designer Outlet ... more   less 
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Also Known As:
Premier Inn Wirral (Childer Thornton) Hotel Cheshire

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