The two nights we spent here were our only holiday this year. We needed to stop and relax. We planned a quiet two days visiting Glasgow, reading and resting.
Our room (44) was clean and comfortable. There were two double beds and everything was as you would expect from the website photos. The room wasn't modern but it fit with the style of the hotel. The view was of a grassy bank which if you looked closely you could see part of the golf course.
The first problem we had was that there was no wifi. This wouldn't have been a big problem had we known in advance but as we were trying to relax we had decided to make plans "on the spur of the moment" not having wifi meant we couldnt access travel or attraction information. We asked at the desk on the first night, the router (which was just outside our room) was reset but nothing changed. In the morning we mentioned it again but the staff member just repeated that the router would be reset and "there is ususally wifi in that room." They didn't seem very worried about it and it was not resolved by the end of our stay.
The next problem was that there was a very noisy radiator in our room. It sounded as though there were trapped air in the system somewhere and made a sort of "boiling" noise constantly. The first night we hoped it would lull us to sleep or go off at a certain time. Unfortunately it kept my husband up all night and disturbed my sleep too. We were very disappointed as we REALLY needed the rest.
Another issue was breakfast, on the Friday morning the member of staff brought our cooked breakfast which was poorly presented and rather tasteless. I probably would have accepted this was the standard and left it at that if it hadnt been for the transformation on the Saturday morning. The lady who dealt with us was brilliant. She even asked if we wanted our tea/coffee poured or to wait. Wonderful, as this meant it stayed warm. The food was beautifully presented and tasty. I mentioned on the Friday morning that there was a large sticky stain on the curtain near our table. The member of staff saw it. However when we returned on Saturday morning it was still there looking no different. My husband wouldn't let me mention it again. He was fed up of speaking to staff about negatives when all we wanted to do was relax and have a chance to recharge.
The next problem was that after leaving on the Friday morning around 10am for some time in Glasgow we arrived back at 3pm to find that our room had still not been visited by housekeeping. We had put the green "do" sign on the door. We began to enjoy some time to read when in came the cleaner. He was lovely and friendly and cleaned the bathroom and made the bed and reported the noisy radiator for us, but again our peace was broken.
The staff responed very quickly to the radiator being reported and the maintenance man was also lovely and friendly as was the female member of staff who came with him. However it was not a simple fix and the staff were in and out of our room to try and fix the problem. We decided to leave the room and try to find a quiet place to read. We tried the two rooms off reception which seemed to suggest seated lounge areas but there were no chairs in them. Eventually we opted to sit in reception. It was not peaceful but we were able to read and also access the wifi to make plans for later in the day.
We went back to the room and the problem still was not fixed so we decided to use the leisure facilities. I did not feel comfortable going swimming as I usually prefer to shower in our room afterwards but with all the staff coming and going I didn't feel comfortable about this. I sat at the poolside to read while my husband swam. The rule was no outdoor shoes at the poolside, but I tried 4/5 different ladies lockers to store my shoes and couldn't find one which locked. There were workmen working on the steamroom/sauna with drills etc - unfortunately, again, not peaceful.
When we returned the problem with the radiator still had not been fixed. We went out for a meal.
We returned two hours later and the member of staff on reception said that the maintenance man had done his best and hopefully it would be fine for us now. We went back to our room but the noise was no different at all. When we called down the member of staff on reception was very relucant to move our room. The hotel was full, only leaving the bridal suite and the bride and groom were arriving the next day. I felt guilt, but my husband was clear, it was too noisy, we couldnt spend another night (our last of only two) without a sleep.
They moved us to the bridal suite (68) which was huge with lovely views. It was mostly clean and the bathroom was modern with a beautiful bath and separate large shower. The orange blanket which was over the huge bed was stained and we moved it off the bed straight away, but other than that and a crack in the bathroom floor this room was lovely. We didn't need all the space or the new bathroom to be honest we were just glad to have a quiet space without interruptions.
We were moved at 9pm on the Friday night. So of our two day hoilday we eventually managed 13hrs of peace and rest. We decided to check out at around 10 rather than waiting until 11am as we didn't want to leave the staff short of time to prepare the suite for the bride and groom.
A gentleman came and spoke to us at breakfast on the Saturday morning. He didn't introduce himself but I presume he was the manager. He said he was sorry for the trouble and hoped that room 68 had been better. We said it had. He said he wanted to be sure to speak to us before we left.
The staff really couldnt have been lovlier. The issues we seemed to be having were not something which they seemed able to resolve until eventually moving us. We're just disappointed that the short time we had to rest and read was so disturbed.
It would be lovely to think we could return to give this hotel a second chance but as we booked this through a special deal with superbreaks and it was half price, I doubt we will be able to afford to return.
- Official Description (provided by the hotel):
- Gleddoch Hotel, Spa & Golf and its 360 acres estate was once the home of the shipping baron, Sir William Lithgow. It is an ideal base from which to explore Scotland's famous sites and attractions and is uniquely situated for Glasgow International Airport and Glasgow city centre. Gleddoch takes you away from the bustle of the city with breathtaking panoramic views of the Clyde Estuary and Renfrewshire hills. The property boasts 70 bedrooms including Executive rooms, junior suites and suites. VISTA restaurant and The Nineteenth bar provide all-day bar and dining facilities whilst the Kilpatrick lounge offers a place to relax with an outdoor terrace giving stunning views of the Clyde and surrounding area. The onsite Imperia Spa boasts a 17m indoor pool, steam room, sauna, indoor and outdoor hot tubs, conservatory, relaxation room, hair & nail salon and six treatment rooms offering a full range of Elemis and ishga treatments. Gleddoch also offers an 18-hole golf course that has dramatic views across the River Clyde to Ben Lomond. We consistently strive to not only meet but to exceed your expectations in delivering a first class service and invite you to sample our welcoming hospitality. ... more less
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- Also Known As:
- Best Western Langbank
- Gleddoch House Hotel
- Gleddoch Hotel Langbank
- Gleddoch Hotel, Spa & Golf Langbank, Scotland