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“Only visit if you like poor service, terrible food and overpriced drinks!”

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Silent Guest Resort
Ranked #1 of 2 Restaurants in Voi
Restaurant details
Newcastle upon Tyne, United Kingdom
Level Contributor
77 reviews
42 restaurant reviews
common_n_restaurant_reviews_1bd8 72 helpful votes
“Only visit if you like poor service, terrible food and overpriced drinks!”
Reviewed 20 December 2013

We had the misfortune of visiting this place for lunch on a one day safari to Tsavo East. We later found out that our driver/guide was given a budget for lunch and we should have dined elsewhere but it seems he opted for a cheaper option without informing the office so that he could pocket the difference which sadly is not uncommon among drivers/guides in many locally based the safari businesses.
Where do I start - well how about location?
The Silent Resort Hotel is located in Voi Town on an unmade road just of the main highway. The place has on street parking but you require a 'watchman' to ensure your vehicle isn't robbed.
The restaurant has a small outside terrace as well as an indoor area. Unfortunately we were unable to use the terrace given that building works were taking place next door and piles of sand, cement and stones had been dumped in the street and were being hand balled to the with the resulting dust ruling out any possibility of using the terrace.
When we arrived we were told that there would be a buffet but it had not been set up yet. After a wait of around 30 minutes the ‘buffet’ was open!
The ‘buffet’ consisted of cream of tomato soup which tasted absolutely disgusting. It had no flavour whatsoever and resembled something more like used dishwasher water - a sort of insipid orange colour with what appeared to bits of curdled milk mixed in to it.
Next came the ‘salads’. This consisted of a bowl of mayonnaise, red onions in water and some grated carrot!
On to the main dishes. Firstly the beef stew beef stew with rice (which to be fair was edible although I had my doubts about the source of the water used to boil the rice given its grey colouring). Then came plain spaghetti with a bland tomato sauce (minus any meat or veg) followed by fried chicken which was totally inedible and would not have been out of place in a Formula 1 pit lane during a tyre stop!
Now for the dessert. This consisted of fresh pineapple and watermelon and was by far the only bit of the lunch that we enjoyed.
And finally the drinks! My wife opted for black tea (apparently it was included in the buffet) which was served out of a flask and tasted vile. I later established that non bottled water had been used to make it. I opted for 2 ‘optional’ diet cokes and was shocked by the price when I asked for the bill. They had charged 400 Kenyan Shillings (KSH) for 2 x 120ml bottles which in the street could be bought for 30 KSH and even at the 4 star hotel we were staying in we were only charged 100 KSH. Let me make it clear it wasn't about the money it was about the blatant attempt to rip off overseas visitors.
To sum up our experience, it would have been far better to have booked a safari without lunch and opted to do our own thing than waste time, money and risk our health at a restaurant that at best may be suitable for budget conscious travelers and local clientele who are accustomed to the shoddy service, poor quality of food and less than convincing food hygiene standards.
In our opinion this place should be avoided at all costs – you've been warned!

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank toonwanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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9 reviews from our community

Visitor rating
    0
    6
    2
    1
    0
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Italian first
  • Any
English first
Nanyuki Town, Kenya
Level Contributor
5 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“good, honest value for money”
Reviewed 29 January 2013

We stopped over at the Silent Guest Hotel twice on our road trip to and from the coast, both times arriving tired and stressed. The hotel is clean, the people friendly and helpful and the atmosphere was relaxed and the prices very reasonable. Although parking is accessible from the street, the night guards made sure our stuff was safe. The highlight though was that we left an expensive sleeping bag there. Violet called to check it was ours, and made sure it got couriered back to us. That sort of honesty and service on top of a very pleasant stop over in sometimes chaotic Kenya fantastic! Highly recommended.

Visited January 2013
Helpful?
Thank Sandy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Watford, United Kingdom
Level Contributor
3 reviews
“Bar-b-q of a lifetime”
Reviewed 31 December 2012

The open air bar_b_Q was brilliant coupled up with the dancing out under the stars was amazing nothing is to much trouble for the staff

Visited January 2012
Helpful?
Thank Tracy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sao paolo
Level Contributor
67 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 45 helpful votes
“Slow Service, Good Hotel”
Reviewed 24 April 2012

I stayed here for a few nights. It's a really good value hotel but the food takes FOREVER to come. The security guard keeps an eye on your car all night. It's a great option if you're on a tight, or even just a reasonable budget. But remember "TIA" (This is Africa)..... Anything can happen - and it probably might!

  • Visited February 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank rexlombardo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mombasa, Kenya
Level Contributor
14 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“A place for an extra lunch”
Reviewed 29 November 2011

I liked there food so much,that day it was a buffet.It is a fantastic place to eat while on safaris

Visited May 2011
Helpful?
Thank KTz_Safari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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