Apart from the excellent game viewing prior to the start of the rains, service at Ngutuni was considerably poorer than in two other similarly priced hotels that we visited around Tsavo/Taita in the same week.
We fortunately arrived in Ngutuni just before the short rains, the grass was dry and water in both the conservancy and the neighbouring Tsavo park east was scarce. So the watering hole in front of Ngutuni lodge was well attended. We saw large numbers of elephants, and buffaloes as well as jackels, warthogs, zebra, giraffe and mongoose as well as many birds during our 2 day stay – all coming for water.
The rooms were clean and views from rooms 62&63 overlooking the water hole were excellent. Bed side lighting was poor. Other services were poor – meals for lunch and dinner with the exception of the soups, did not vary. Chicken or beef with 2 veg, rice or potatoes. No kenyan specialities available. The same tired cakes were trolleyed out after each meal. Access to good game viewing in the dining area are on a first come first served – regardless of length of stay. If you are late for a meal expect to view the table in front eating rather than the animals visiting the water hole.
Hotel rooms basic – if this hotel is full it could bne a noisy experience.
The rates for rooms and any extras including game drives are not clearly displayed either at the reception on in the information pack supplied in the rooms. In two other hotels visited on this trip, clear summaries of extras were available both at reception and in the rooms. One hotel even included walks and night game drives at no additional cost. In Ngutuni, we organised with the reception a guide to join us on a night game drive in our own vehicle with our own light and discussed tipping for the guide. Later we were charged for the game drive despite not having received advanced information. When we complained to the manager, he suggested that the receptionist should be sacked , an unsatisfactory response to poor management systems.
Bush walks not available here. Gift shop lacks imagination, selling the same old, same old….
Different rates charged for foreigners and locals.
- Also Known As:
- Ngutuni Hotel Tsavo National Park East
- Ngutuni Safari Lodge Kenya/Voi