Do not be fooled by the professional photographs, the hotel needs a make over - it is a 2 star at best.
Pool not on site.
Restricted pool times for children ( this is not made clear on booking.com, laterooms etc.)
Children are heavily restricted in the spa (which is 5 mins away), in terms of where they can swim and facilities they can use.
Leisure/ spa staff rude, impolite, unprofessional - in particular the lifeguard.
When my daughter was swimming in one of the lanes I was told very rudely by the lifeguard to "get HER out of the lane", the lifeguard also refused to give his name when asked. His behaviour continued to be inappropriate and other guests were taken back by the display.
When hiring staff to deal directly with the general public, I believe that a robust recruitment procedure should be in place to ensure that only suitable people are in contact with children and families. Staff should also be aware that people of all cultures and backgrounds should be welcomed, and that they are representing the company. (I hope this is the case at the Lion Quays Country Club as I struggled to identify evidence of customer service/care, with the exception of one receptionist who is an asset).
Moreton Park rooms-
The receptionist at Moreton Park gives you a warm welcome.
Sofa in hotel room used as an extra bed (this is not a sofa bed, just a regular sofa.)
Beds were uncomfortable - we had no sleep.
Hotel requires great refurbishment.
Hotel information not relayed to guest efficiently (eg discounts for evening meals, leisure restrictions).
Steak was not cooked as requested in restaurant (my med/well steak came to the table burnt, and then a second time rare.)
I think if you are a young/older couple with no children accompanying you, you will proberley have a different experience.
If you are used to going to chain hotels such as Holiday Inn or the Hilton and/or if you normally go to 4* plus, stick to that and pay the extra (trust me this is good advice).
Also we noticed the amount of caravan parks around the area and Llangollen, which would also be a good choice on account of the scenery.
- Official Description (provided by the hotel):
- A modern, purpose built Hotel ideally situated for convenient access to Oswestry, Wrexham, Shrewsbury, Chester and North Wales. At Moreton Park Hotel we offer spacious, modern, comfortable, well equipped rooms, friendly service and fantastic value for money. Whether on business, visiting friends, family or for a special occasion, Moreton Park Hotel offers great value. Our rates are per room. We have an excellent Restaurant on site at the Lord Moreton for Breakfast and Food served all day. ... more less
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- Also Known As:
- Moreton Park Hotel Chirk, Wrexham County