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“Star fish suite”
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Average
3 reviews
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Overview
Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 8
Crown Point, Tobago, Trinidad and Tobago

Reviews from our community

Average - based on 3 reviews
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Reviews from our community

Meers1
Arima, Trinidad
Level 4 Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Apt 2 and 1”
Reviewed 20 August 2017 for a stay in August 2017

Apt 1
After switching from apt 2 to apt 1 we realized that the sheets were changed but same comforters used from previous guests.
One bathroom does not have an exhaust fan or window, toilet bowls were installed unlevel.
Other bathroom shower head has calcium build up resulting in slow emitting water from shower head.
Both toilets needs to be flushed on numerous occasions before it's cleared.
TV is positioned badly in one bedroom.
Basic kitchen utensils are missing, rusty and broken kitchen opener and knives.
Gas emitting from stove/tank when lit despite tank being changed.
Dining room chairs wobbling.
Microwave takes 5-7 mins to warm food properly.
Flies entering apt via space under the door.

Date of stay: August 2017
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
30 Aug 2017
Hello,

Thank you for your review of Cool Runnings Apartments. On behalf of the entire team we are truly sorry if any aspect of your stay failed to meet your expectations.
Our team normally works very hard as we only wish for our guests to have a completely enjoyable stay, therefore it is disheartening if you felt this experience was not more indicative of this norm as a repeat guest of that same unit.

I understand that the housekeeping team would have been on the grounds several times throughout your stay and would have efficiently looked into your concerns so that they could have been addressed if they were raised at that time, however you choose not to say anything.
We certainly remain respectful of your decision and can assure you that if this was brought to our attention we would have assisted you to the best of our ability.

After you vacated the room please know that a thorough investigation was launched and the team will continue with our general maintenance and diligently monitor this area to ensure that there is no recurrence of this kind.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Meers1
Arima, Trinidad
Level 4 Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Star fish suite”
Reviewed 16 March 2017 for a stay in March 2017

It was great, a clean and comfy suite.
Only needed some comforters.
The reef tours done by Ronny on the Cool Runnings boat was quite exciting and enjoyable.
Wouldn't think twice about staying there again.
It's a must see!
Thanks Keenan and Ronny.

Date of stay: March 2017
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
23 Mar 2017
Thank you for your review. We appreciate your suggestion and will make the necessary changes to improve on our room comfort. We look forward to having you as our returning guest!"
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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