My husband and I recently stayed at the crown point beach hotel and never again. besides the location there's nothing great about this hotel. Unfriendly staff and poor management.
This hotel looked questionable when we first arrived, there were some sketchy looking guys hanging around and the hotel staff were very unfriendly. On the second day we left our room at approximately 1pm and we got back around 8pm only to realize housekeeping had attempted to cleaned our room. By attempted I mean our beds were half way made up and the bathroom was half way cleaned. Noticing that, my husband immediately checked to see is anything was missing and yes all our jewelry was gone. We immediately went down to the front desk to report this. The girl at the front desk shouted " did anyone return any jewelry? " the security came over and asked what was the problem. We explained to him what had happen and he asked to go search the room so we went.
While he was searching, I called and report this to the local police in the area who said they would be right over. The security did not find anything, took a description of everything that was missing and said he would looked into it.
My husband and I both went back to the front desk with him and asked to speak to the manager, they told us she was not their and we would have to wait until the morning. We insisted we wanted to talk to her right away so the security called her in. While he was talking to her we asked the girl at the front desk about the housekeeper who cleaned our room, she claimed she did not know who it was. She then went upstairs and when she return she told us she called the housekeepers but they didn't see any jewelry. (Of course they would say that). we were so upset at the fact she walked away and called them when we asked her not to until the police arrive. By that we became more suspicious.
Forty five minutes had passed and we were still waiting for the police to come, which the station is only walking distance from the hotel. By this time the security was going through the tape and I became worried that he might erase something so I tried calling the station again but the line was busy for a while so I called 911, Identify myself as a US Citizen who was just robbed at the CPBH and I'm still waiting for the police. They immediately took my report and assured me that someone will be with us shortly. So said, so done within 10 minutes the Sargent from CP Police station was their. He took our report and waited for the manager to come.
When the manager arrive the office asked for the housekeeping listing and punch cards. He also ask to review the security tapes and to speak to the housekeepers. the manager said he would not be able to review the tape until the morning when the head of security was there. She tried to delay everything but the Sargent insisted that this matter has to be resolve tonight. After going back and fort interviewing the housekeepers etc. they assumed that the jewelry was thrown out in the garbage by *mistake*.
How conveniently when we got outside to the dumpster the two housekeepers were already their claiming to look for it. After going through a few bags their it was in a bag by itself as though it was either just place their or for someone to pick it up later before garbage pickup. Which I believe they put it back.
After all I got back my jewelry but I'm 100% sure they stole it and put it back when they got scared. And I strongly believe that the two housekeepers and the front desk attendant were all in it together. As for the manager she just wanted to cover it all up because she wanted to refund our money so quickly and find us another hotel as though she was scared we make a big scene. She basically wanted us gone.
- Also Known As:
- Crown Point Beach Scarborough
- Hotel Crown Point Beach
- Crown Point Hotel Tobago
- Crown Point Beach Hotel Tobago