A large group of students, among other tourists, were placed in Rovanel's after our flight home had been delayed. We were first concerned with the room arrangements; being split into fours to share one double bed and a single. The dinner was also two hours later than we had been informed, the staff seemed not to know or care that they were late and gave us no feedback as to when the meal would be, leaving all of their guests sat outside the restaurant until 9pm.
The worst aspect of the experience however was the miniature 'zoo'. There were a number of small cages located around the hotel housing beautiful macaws and parrots that made almost constant noise. On further investigation this is most likely due to the disgusting conditions that they were being kept in. The cages were incredibly small and the birds clearly showing signs of neglect with many abrasions and feathers missing. The far end of the hotel housed a number of other cages, wire mesh housings no bigger than a metre across holding monkeys, squirrels and other birds. The monkeys in particular showed how awfully they were being treated; showing distressed behaviour such as banging the side of the cage and hiding. A local boy was also witnessed teasing them with food.
The 'zoo' also housed a number of cages holding rabbits, agouti and capybara. A number of each were kept in cages no bigger than 2ft wide with no signs of food or water, one of the rabbits was also suspected dead. The entire area stank.
When complaining to the hotel staff we were appalled that they showed no concern for the animals despite being fully aware of our own concerns. The staff in general did not respect our opinions or provide us with the correct customer service.
Do not stay in this hotel. It is disgusting to think that such a large and apparently respected hotel are actually getting away with such animal cruelty.
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- Also Known As:
- Rovanel`s Hotel Crown Point
- Rovanel's Resort Tobago/Crown Point