We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Appalling miniature 'zoo' and terrible customer service”
Review of Rovanel's Resort

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Rovanel's Resort
Ranked #14 of 20 Crown Point B&B and Inns
Reviewed 29 June 2012

A large group of students, among other tourists, were placed in Rovanel's after our flight home had been delayed. We were first concerned with the room arrangements; being split into fours to share one double bed and a single. The dinner was also two hours later than we had been informed, the staff seemed not to know or care that they were late and gave us no feedback as to when the meal would be, leaving all of their guests sat outside the restaurant until 9pm.
The worst aspect of the experience however was the miniature 'zoo'. There were a number of small cages located around the hotel housing beautiful macaws and parrots that made almost constant noise. On further investigation this is most likely due to the disgusting conditions that they were being kept in. The cages were incredibly small and the birds clearly showing signs of neglect with many abrasions and feathers missing. The far end of the hotel housed a number of other cages, wire mesh housings no bigger than a metre across holding monkeys, squirrels and other birds. The monkeys in particular showed how awfully they were being treated; showing distressed behaviour such as banging the side of the cage and hiding. A local boy was also witnessed teasing them with food.
The 'zoo' also housed a number of cages holding rabbits, agouti and capybara. A number of each were kept in cages no bigger than 2ft wide with no signs of food or water, one of the rabbits was also suspected dead. The entire area stank.
When complaining to the hotel staff we were appalled that they showed no concern for the animals despite being fully aware of our own concerns. The staff in general did not respect our opinions or provide us with the correct customer service.
Do not stay in this hotel. It is disgusting to think that such a large and apparently respected hotel are actually getting away with such animal cruelty.

  • Stayed: June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank JasminG197
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (62)
Traveller rating
Traveller type
Time of year
Language

39 - 45 of 62 reviews

Reviewed 29 June 2012

Had to stay in Rovanel's for one night due to a delayed flight. Shortly after arrival, my group and I discovered the 'petting zoo' and were beyond disgusted by the condition the animals were kept in. There were rabbits left to live in their own waste and some of them were clearly dead in the cage. All cages were small, cramped and dirty. None of the animals seemed healthy and it was upsetting to see them in such poor care. Regardless of what Tobago's animal welfare laws may be, it is wrong to put any in those conditions.

Following on from this, dinner was very late with no feasible apology.

My whole group were extremely hungry, exhausted and upset.

  • Stayed: June 2012, travelled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank Danielle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2012

A group of 16 university students all studying Zoology and Biology were put in Rovanel's for a night when our plane got delayed 12 hours coming home. At first we thought the place was ok, but after walking around it we found cages upon cages of mistreated animals.
There were two monkeys kept in about a 1m wide, 3m tall round cage; they were clearly distressed-the small one was just hiding at the top, while the larger, unwell looking monkey was behaving very abnormally. As soon as anyone approached, it would start banging the wooden shelf,jumping at the cage walls and biting its tail-abnormal repetitive behaviour, we are taught, is a sign of stress, boredom or psychoses. These types of behaviour were also seen in the two squirrels kept in a tiny cage, and countless beautiful birds including exotic parrots and macaws also in wire cages. Then there was a large row of small wire cages (about 30 or so) containing about 3-4 rabbits in each one, and one of the rabbits had even died and was just left in the cage with the others. Following this were rows of large-capybara type animals in similar conditions, and even apparently some terrapins in a cage as well, although I did not see these.
All of this was so distressing to see, and brought me to tears as I have never witnessed such horrible conditions, with the staff being so casual about it. The cages were all made of sharp wire and had no form of stimulation or behavioural enhancement, and the rabbit cages even appeared to have no water available. More than a few of the animals were visibly ill with swellings or cuts. I apologise if I have made this review too vidid, we just all felt so strongly about it that people should know, and dissuade you from visiting Rovanel's, especially as it calls the animals an 'attraction'. And I also understand that culture and views about animal welfare is very different in a place like Tobago compared with the UK, but that does not excuse this kind of treatment, and something needs to be done about it. Needless to say it was probably the worst place they could've placed 16 animal-loving people, and put a downer on the end of such a wonderful stay.
(To make matters worse, dinner was 2 hours late but I think that was more to do with the hotel struggling with the sudden surge of people staying there-and is nothing in comparison to the treatment of animals).

Stayed: June 2012, travelled with friends
5  Thank Eleanor D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2012

I have been in Tobago this month carrying out ecological surveys on particular reefs in the North of the island with a group of 23 other people. Part of my group's flight home was cancelled on Wednesday so we were put up in this hotel.

The sleeping arrangements were not satisfactory. For a group of four people in a room, we shared one king sized bed and one single bed, 3 in one and 1 in the other.
Dinner was over two hours late and we were continually given no explanation as to why this was. After repeated asking and even complaints to the main desk, the manager finally arrived but we were still left waiting with no explanation. The worst part of this was that there were several small children who had not eaten dinner until quarter to nine in the evening.

The absolutely despicable part of this hotel was the miniature zoo. The conditions for these animals are beyond barbaric. There are monkeys that cower from onlookers with nowhere to hide, and run around their small cage in fear and distress; a parrot has an eye which bulges out an alarming distance from its head, other parrots are tearing their feathers out, there are dead rabbits left in cages of live ones; it was disgusting. When some of my colleagues complained at the front desk, the receptionist seemed to not care about their obvious neglect of animal welfare. The larger animals are in such small areas with no food, no water and are living in their own excrement. The animals are put under extra stress by visitors, for example, a dog was barking at my colleagues and I when we were observing the parrot enclosure, but the dog's barking distressed the parrots so we moved on in hope that the dog would stop disturbing them.

Staying at this hotel was an unpleasant end to our otherwise wonderful stay in Tobago.

  • Stayed: June 2012, travelled on business
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank RCS558
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2011

I spent five days with my family at Rovanel’s Resort in Tobago. We arrived about 8 a.m. and asked whether our bags could be kept until our check-in time. After a short wait we were told that we could take our bags to one of our rooms. Great! This meant that we were now free to go to the beaches. Our second room was ready in time for our official check-in time. The rooms were spacious and included a kitchenette and a small dining area. The mattresses were a bit soft but after a day of continuous swimming who cared? Breakfast and dinner at the hotel were a bit pricey but delicious.
The hotel pool was fantastic …always warm and suitable for non-swimmers as well as swimmers as the depth ranged from 3 feet to 9 feet. The grounds were extensive and well-kept and contained a riot of colorful flowers and several caged animals, the zoo.
We thoroughly enjoyed our stay at Rovanel’s Resort.

Room Tip: Be prepared to pay extra for kitchen utensils.
See more room tips
  • Stayed: August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank margles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2011

room condition poor, blown bulbs on checkin reported not fixed, gas tank empty in kitchen.
advertise shuttle, took me to pigeon point, but forgot me their. had to walk quite a distance to ask to see manager with No luck, they did not seem to care. breakfast ok. need to work on customer service requirements.

  • Stayed: August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Saroop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2011

My husband and I stayed at Rovanel's for our honeymoon way back in 2006, but as we pass by the place every so often when we visit Tobago, and even drop in for memories sake or to use their restaurant on the grounds, I just felt I should say what was great about it then and what still is.....the service! It has not changed. They brought food to our rooms when we called on the phone in the suite to request our menu for breakfast and dinner. They provide free drop offs to Pigeon Point and Store Bay (best beaches on the island), and they come pick you back up at an agreed upon time. The owner was very friendly and charismatic, yet down to earth. He shook hands and greeted us and chatted a bit, inquiring about our stay and even suggesting menus to try. I thought that was nice.
Our room was very clean, very nice, with loungers in the balcony, which was almost completely surrounded by towering palms and flowering trees, giving us both privacy and pleasant surroundings. I could remember that there were a lot of banana-quits ( little birds) visiting while we lay in the balcony looking up at the sky. It was a wonderful place full of great memories. Great food, very good service, a lovely air conditioned restaurant with romantic lighting in the evening. It was well worth visiting, and from when we passed by it in July 2011, we noticed it has been spruced up and has been repainted. If the service is anything close to what it was in 2006, its well worth staying there!

  • Stayed: July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank pragoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Crown Point
1.6 mi away
Tropikist Beach Hotel & Resort
6.6 mi away
Blue Haven Hotel
Blue Haven Hotel
#1 of 1 in Bacolet Bay
257 reviews
3.1 mi away
Mount Irvine Bay Resort
Mount Irvine Bay Resort
#1 of 1 in Mount Irvine
93 reviews
Show Prices
Show Prices
Show Prices
3.1 mi away
Magdalena Grand Beach & Golf Resort
5.2 mi away
Turtle Beach by Rex Resorts
4.2 mi away
Le Grand Courlan Spa Resort
Show Prices
Show Prices
Show Prices

Been to Rovanel's Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Rovanel's Resort

Address: Store Bay Local Rd, Crown Point, Tobago
Region: Caribbean > Trinidad and Tobago > Tobago > Crown Point
Amenities:
Beach Restaurant
Hotel Style:
Ranked #14 of 20 B&Bs / Inns in Crown Point
Price Range: £96 - £114 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Rovanel's Resort 3*
Number of rooms: 30
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com and Ebookers so you can book your Rovanel's Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Rovanel`s Hotel Crown Point
Rovanel's Resort Tobago/Crown Point

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing