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“Beautiful Setting However Hotel in Need of Updating”
Review of Coco Reef Tobago

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Coco Reef Tobago
Ranked #1 of 3 Hotels in Crown Point
Houston, Texas
Level 4 Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Beautiful Setting However Hotel in Need of Updating”
Reviewed 28 November 2013

Arrived at 12:00 PM to be told that they only had a booking for 2 and as their were 3 in my party they would have to charge me an additional $100 (not sure whether this was Expedia's problem or the hotel's). The front desk then said "your room isn't quite ready, please have a seat and we'll call you in a few minutes". Well 2 hours and three visits to the front desk later I eventually managed to talk with a manager who was totally unwilling to accept any responsibility for the fact that her staff had welcomed us to the hotel by charging extra fees and then left us in total limbo for more than 2 hours.

Not a good start to what was meant to be a relaxing vacation at the beach.
As noted in the title of this review the Coco Reef is able to boast a truly beautiful setting. However the rooms are in serious need of refurbishment and are certainly not up to the prices that the establishment charges. Our room was damp and smelled somewhat musty. On the first evening, after returning from the beach, there was no hot water to shower with and the shower was barely a dribble! The towels provided are small, appear to have been purchased in the 1980's and probably would not even be given to prisoners in a maximum security prison. The food in the restaurant was very disappointing especially as the bill for three of us was more than $125 without wine!

All in all a rather disappointing experience I'm afraid. A few of my business associates in Trinidad had recommended the Magdalena Grand when they heard that I was going to be staying in Tobago. Unfortunately I had already made a reservation at Coco Reef - next time I will certainly be staying elsewhere.

  • Stayed November 2013, travelled with family
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Helpful?
2 Thank texanscot99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Philadelphia, Pennsylvania
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 27 November 2013

My husband and I stayed here for our honeymoon back in 2007 and this place was like our dream honeymoon it was so nice and hopefully one day we will be able to return the service was awesome and we liked how they have their own private beach the room was very nice and clean we had a view of the swimming pool we could actually hop over the balcony to get to the pool the food was great this place was just so relaxing and I reccomend this place to everybody

  • Stayed November 2013, travelled as a couple
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Helpful?
Thank Ashbabe716
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silverdale
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 21 November 2013

November 2013 saw us return to the beautiful Coco Reef Resort but this time we were not alone, family joined us and we could not have been more satisfied. We didn't think they could improve on our last visit but they did. The manager was as good as his word and we were given an upgraded room due to our air con issue in 2011. We had a wonderful suite overlooking the lagoon. The staff were so friendly and could not do enough for us, Nichola kept us topped up with drinks on the beach, Angela and Alicia made sure we didnt go hungry and Delsa was at hand in the evening for after dinner drinks. The restaurant staff were wonderful and the food was as good as any top restaurant on the West Coast of Barbados. The lagoon was perfect for us all especially with a family member that was not the best swimmer. During our tour of the island we called into the Newley opened Magdalena Beach Resort and were so happy that we chose to return to Coco Reef, you really can't beat it. A trip out with Peter on his speedboat Zoe is also a must what a beautiful way to see the island, the Nylon Pool mystified us all and the doughnuting in the boat was hilarious. Thanks to everyone that made our holiday one to remember and once again we'll be back

Room Tip: Ask for second floor rooms
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  • Stayed November 2013, travelled as a couple
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1 Thank Chilledin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 19 November 2013

We stayed here for the first time and loved it, we went b/b as we like to eat out of an evening.
The hotel its self in need of some tlc but nothing to ruin the holiday, we had room 203 noise for the air con unit outside woke me on the odd nyt but other than that slept well the food we had was good the odd lunch from the hotel beach bar,the beach was lovely my kind of sea not to ruff for a swim.We did a tour of the island with a taxi guy Rubin he took us out a few times,Sundy school was another trip we did with him food there fab music steel bands till 10pm then its loacls time to party we didnt stay as we heard it gets roudy as the nyt gose on.
Went to the coco cafe for a meal,tucan inn, and colures bar/ restrant good meals in all fish was fab.This was the best chill out holiday ive had in a while will go back but not for a while as we did all there was to do there. Big thanks to Nicola head of beach bar you kept us toped up with drinks and smiled every day. Evening entertainment not a lot to to some shows but nothing to stay in for most are in bed by 10am so go out and make use of the bars outside you meet lovely people.

Room Tip: 203 its on 1st floor view of pool and beach wasnt noisy at all
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  • Stayed November 2013, travelled as a couple
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    • Cleanliness
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Helpful?
Thank GambianDreams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
las vegas
Level 5 Contributor
57 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 19 November 2013

We have visited Coco Reef 3 times. This time we booked the all inclusive package. The setting of our room was fabulous and left us feeling no need to leave! We booked a garden view room however our garden view room also had a view of the bay area which was amazing to sit outside and enjoy the sounds and sights of the secluded feeling resort. The resort has obviously been quiet and lacking capital investment for some time, linens and towels and beach chairs need to be updated. The restaurant(s) are moderate and the food is satisfying but not fit for a foodie. Bottom line, enjoy the beach, the scenes and cool breezes on your patio and you will love this resort. The service was moderately average. No stellar cases of service, in fact we had at least 4-5 instances of waiting prolonged amounts of time for food, drink and towels. Again, bottom line, grab a cocktail and find a well maintained beach chair and all the not so stellar features fade away. We will return for sure.

Room Tip: Second floor rooms are awesome as there are no elevators here. Assistance is offered to get you to...
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  • Stayed August 2013, travelled as a couple
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Helpful?
1 Thank beachretirement
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 November 2013

Having read many negative reviews of the Coco Reef, we were pleasantly surprised with our own experience there and can understand why a large proportion of the guests were repeat visits,some of them ,many times over many years .

We've just returned after spending two weeks at the Coco Reef. This was our first holiday there and we were very impressed, we were on an all inclusive offer which we found to be great value, food was plentiful and variable with different menus every day.

The restaurant and bar areas were well set out, the staff always helpful, friendly and attentive.

The private beach was smaller than expected but not over crowded during our stay. The lagoon was calm with safe swimming and snorkelling .. In fact would be ideal for families. The staff regularly came round with complimentary soft drinks or other drinks as requested, and always with a smile.

Our sea view room was comfortable, yes a bit dated, but no way did this spoil our holiday as we only slept in it!! We found our room to very clean and well provisioned with tea, coffee and bathroom products.

With so many staff who enhanced our holiday experience, it would be unfair , if not impossible, to name them all but our thanks go to you all.

Overall we had a great holiday and will return.

  • Stayed November 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank benamy161
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Yorkshire
2 reviews
Reviewed 16 November 2013

We have visited Coco Reef every year for the last 10. The hotel is expertly run by Eric and his fantastic team. If you want any thing just ask and the team will do their utmost to make things happen. The hotel and its gardens and wonderful beach are in great condition, clean, tidy and well maintained. The beach and the extremely safe large lagoon is excellent for swimming snorkellng and just having a relaxing time in the warm sea. A trip with Marlon in CoCo Motion will take you to excellent snorkeling and hopefully sight of dolphins plus speed boat trills. The all inclusive package is undoubtedly the one to go for. The food is great, varied and wonderfully prepared by executive chef Kenneth. The resent change to Argentinian wines is a great success. This is a truely Caribbean style hotel and we will be back next year.

Room Tip: We have stayed in the same room overlooking Store Bay for 10 years, any room overlooking the sea is...
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  • Stayed November 2013, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GarthEastYorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Coco Reef Tobago

Property: Coco Reef Tobago
Address: Coconut Bay | Bon Accord Village, Crown Point, Tobago
Region: Caribbean > Trinidad and Tobago > Tobago > Crown Point
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Crown Point
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Coco Reef Tobago 3.5*
Number of rooms: 135
Official Description (provided by the hotel):
Exquisite architecture and well manicured grounds warmly welcome you to the enchanting paradise that is Coco Reef Resort. Tranquil turquoise waters caress the white sands of our private beach with magnificent snorkeling just outside the breakwater. Enjoy kayaking, pedalos, diving, tennis, gym, in-house shopping, massages, manicures, pedicures and much more. ... more   less 
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Also Known As:
Coco Reef Tobago Hotel Crown Point
Coco Reef Tobago Crown Point
Coco Reef Resort Tobago

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