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“Second time around, it just gets better”
Review of Coco Reef Tobago

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Coco Reef Tobago
Ranked #1 of 3 Hotels in Crown Point
Reviewed 16 July 2014

This was our second visit to Coco Reef, and it is difficult to find fault with the hotel. Our room was clean and beds very comfortable, once again our thanks to management for a complimentary upgrade to ocean view for both ourselves and our children's adjacent room. The staff are so helpful and friendly, and seemed to be a lot more professional and polite this time. I think Kirten, the restaurant manager is doing an amazing job with staff training, it is very noticeable. I don't think I've ever had so many "Your Welcome's".I feel the whole family became quite close to some of the staff, it was difficult saying goodbye.
We stayed All In. and were very happy with the food. Great breakfast choice, super fresh BBQ'd fish for lunch and really interesting choices for evening dinner. The chef can do some great things with shrimp!
If you remember this is a Tobago hotel (and not the Strand), I think you can really enjoy your stay. I see complaints about the rooms, but we have had no problems. We also saw room refurbishments going on while we were thereso the hotel is being updated. I cannot criticize the food quality, but if any one from hotel management is reading this, I would have liked more spicey options.
As we had an evening flight, we asked for a late checkout. This was also given complimentary.
For me, the staff made our stay memorable, a smile was repaid 10 fold.

We had dislikes, but these were outside the control of the hotel. I'd def. recommend spraying your feet and lower legs when visiting the restaurant in the evening if you are prone to attack.
The sand flies (no-see-ums) under the tables in the evening can be very annoying (and painful), as we found out on our first night visit..

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
5  Thank Shaun G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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541 - 547 of 1,531 reviews

Reviewed 16 July 2014

We spent two weeks here in June to celebrate our 30th wedding anniversary. This was our second visit in four years. We love it here and will return again soon. For us it is very relaxing and the service in all departments is excellent. When it is quiet in the early evenings you may have to go to the bar for service but that’s no issue and when the staff get to know you your regular drinks just appear anyway.
We were given a very warm welcome on arrival with cold drinks and after going through the paperwork in a cool air conditioned room we were escorted to room 243 and this turned out to be perfect for us. In the room we found a bottle of wine, basket of fruit and flowers for our anniversary that was a very nice touch. There were just a couple of very small faults in the room which Kirton had sorted out almost instantly.
I would recommend the all-inclusive option because there are not many restaurants in the area and if you do eat out once or twice I think this is still a cost effective option. The food options at breakfast and dinner were excellent and the lunch menu although smaller was good. The drinks options were very good and the waiter service includes the beach too!
The beach was very clean and the loungers were comfortable. The sand was raked over every evening. We particularly liked swimming in the Lagoon and the snorkelling was good around the rocks.
Overall this is an excellent hotel and good value for money, the staff are friendly and helpful and on our leaving day we were given a complementary late checkout, well done Coco Reef!

  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Steve L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2014

We have been planning and looking forward to this holiday for some time, we started in Tobago, a hotel someone had recommended, with an ocean view. It is located on a beautiful island and wonderful location. We arranged before leaving the UK pick up, had it confirmed and after a 10 hour flight were surprised, that no one came. Everyone had left the airport from our flight and still no one had picked us up. Thank goodness for Judith from BA (we were not on her tour, she went far and beyond the call of duty, called and called the hotel). Eventually, a taxi did come, he did not know why he was late, neither did the front desk. We asked to speak with the manager, even after 24 hours he did not appear. The next morning I went again to speak with the manager, not available, how about the duty manager, don't know where he is. So off I went, to the restaurant and found the assistant manager, who did apologise and said they would try and make it up. So, the next day we had a bottle of wine, then no hot water for two days, then some fruit to the room, then, no bath towels or toiletries, another bottle of wine, then, no cups for tea/coffee, then, only one hand towel. We wrote to the manager with a simple check list which the maids could work from each day, ensuring all that was necessary to left in the room. We were offered another room, much larger, but no sea view (which we had previously) and then just as we were to look at another room with sea view, the occupants turned up.
This is a lovely location and with some management and staff training it would be great.
QUESTION: when you go on holiday, do you really want to spend your time in meetings on and off the beach and writing procedures and processes on your Wedding Anniversary!
We never did see the manager.

Thank you Coco Reef, we did appreciate, all you tried to do for us!

Room Tip: Look for improved reviews on Trip Advisor, this could be a GREAT hotel and place to stay in the futu...
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  • Stayed: June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
3  Thank cpowell190745
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014

Coco Reef advertises itself as one of the best resorts in the Caribbean. As a Trinidadian myself who has been to and heard much about many Caribbean resorts, it is obvious that this is absolutely not the case.

Accommodations - Outdated, dirty.
- Outdated furniture, decor. Most villas need to be gutted and redone before I would consider them comfortable - and I'm not high maintenance. In our villa, not only did we find a very large poisonous spider in the room they recommended my infant and I sleep in, we found illegal narcotics and other nasty things underneath the bed where they clearly never bother to pass a broom.
- The Villas are supposed to be fully equipped for a homestyle like stay - the kitchen had lots of utensils, but most were dirty and rusty.

Food - Good Menu, Bad Buffet.
It seems that they rotate evening by evening how they do the dinner service - the regular set menu one evening, and a buffet the next. It really depends one what they have leftover, because it was plain to see that one buffet was the previous evening's leftovers.
The set Menu however, was fantastic. And I was sorry that we only got one night of this menu in our 3 night stay.

Drinks - not many, bad quality alcohol
- We had the all inclusive package, which was to include "premium" drinks. But the alcohol used was literally the cheapest you could buy otherwise, and the drink options were very limited. We still ended up paying for a good rum or mudslide.

Beach -
The Beach is a private beach, barred off by rocks so there is no waves. This is really nice for kids and for calm relaxing swims in warm water. There is also nice surrounding beach with a very near reef for scuba diving and snorkelling. There is a certified PADI hut on the private beach as well, so if you're interesting in diving and/or getting your certification, this is a good place to go.

Service - Excellent
The service was excellent. The staff we're friendly, attentive, helpful efficient. Nothing to complain about here.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
7  Thank Asha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2014

The towels in this so called 5 star hotel were grey and hard. My friend on arriving home has contracted impetigo!!!!!!!!!!!!!!!!!!!!!
The swimming pool was so dirty that after complaining, it was closed for 10 days.
The staff were very good, but didn't seem to know what to do. This hotel was highly
recommended to us from a rep who was there, obviously some time ago. The manager
was noticeable by his absence, saw him once. It was virtually empty.............wonder why!
The air conditioning was constantly leaking and the toilet overflowed. The bed linen left a lot to be desired.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
9  Thank marian f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2014

We stayed for a week at the Coco Reef in May to celebrate a notable anniversary and couldn't have chosen better. We thought we had done our research and did not have any unrealistically high expectations for quality of service, food or accommodation. However in reality it was all just perfect and could hardly have been any better. Tobago is not as modern or as high tech as some Caribbean Islands. It is certainly not the Bahamas for example, but therein lies its charm.

The hotel is set in a lovely spot very close to the airport. In theory you could walk it but who wants to walk with their suitcases and arrive all hot and bothered? Taxis cost about $10. The sea is calm and warm on this side of the island.

Most of the guests at the hotel appear to choose the “all inclusive” option. We didn’t and just went B&B as we planned to explore the local cuisine. With hindsight that was probably us being a bit optimistic. There really wasn’t much locally. We had assumed before arriving that given the location on Crown Point that there would be lots of eating opportunities outside the hotel. In reality there are really not many options and most that are there you wouldn’t want to go inside, so although we had planned to eat out, in reality we only did so once for dinner and once for lunch as we just couldn’t find anything. Lunch of crab and dumpling at next door Store Bay was inedible although we did have a passable dinner at the Kariwak Hotel.

The hotel guests in May were predominantly British and of a “certain age”. Anyone under 50 was classed as a youngster! Obviously at other times of year the mix will be different. That said, I don’t think we have ever been at a hotel with such friendly guests. Everyone just chatted to everyone else without need for introductions. We met some really lovely people here and enjoyed their company. Many were return guests and all very happy to offer their advice about what to do around the island – assuming you intend to leave the hotel at some point of course! Many of the guests never did!

We chose a one bedroom suite (The Coral Suite – 225) on the Pigeon point side of the hotel and with a corner location it offered views from all sides with the sunsets particularly stunning. The room was spacious with a lounge area, two bathrooms and a bedroom. We were on the upper floor (of two) and had a great view from the balcony to the Coco Beach lagoon to the front and up Pigeon Point beach to the side. This was frequently used by locals but never rowdy or particularly noisy, even on Sunday when the locals came to enjoy early morning swimming. It was nice to sit back and enjoy the spectacle with your cup of tea in the morning or glass of wine in the evening. There was also a cockerel who ran around the beach first thing before the locals arrived (jet lag meant I watched him at 5 am the first morning!) and would try to give us an early morning call up but we soon got used to him and slept through it.

Some people have passed comment about the hotel rooms being a bit tired but I would have to say that our suite was immaculate. Maybe there is a rolling refurbishment program going on and we had struck lucky, but we had no complaint at all. The bed was very large and very comfortable and we had everything we needed including robes, tea and coffee, toiletries, fridge, Hi-fi/DVD player, two TVs etc. The towels for both bath and beach were adequate and the maid service was prompt and thorough.

Breakfast was plentiful and sometimes had an owl and hawk there presumably to scare off the local “breakfast stealing birds”. It didn’t work but was a nice distraction for us guests anyway. The hawk seemed a bit distressed though and we didn’t really like having him there. The owl was just chilled out about everything. We found the little local birds very endearing and they would happily hop up beside you and help themselves to your drinks, if you let them! They were so tame you could sit on your lounger and hold out a cocktail cup and they would drink the dregs from it in your hand.

We loved feeding the fish in the lagoon who liked to congregate at the two sea entrances. Strangely they had developed a particular fondness for bananas! The beach was clean and swept daily and you were regularly offer drinks and served complimentary fruit cocktails and fruit sticks at 11am each morning. There were plenty shady loungers from which to view the pelicans diving into the lagoon beside the swimmers and snorkelers. The hotel provides complimentary snorkels and flippers, albeit not very good quality, together with canoes and other water sport items. The pool was perfectly fine and had a nice lounger area beside it. It was generally quiet and was fresh water.

We did not have any issues with biting insects though some people did so we would advise taking insect spray and using it without fail if going out after sunset anywhere at all.

The evening meals were variable and some were very good and others not so great. People have commented previously about poor or slow service however there was absolutely no sign of that during our stay at any location!

Bobsters bar was the only air conditioned public area of the hotel and a nice spot to sit pre-meal and “Mr Service” the bar man very friendly, hardworking and helpful. It’s a shame it did not stay open later though as we came back at midnight one night after having been turtle watching and everything was closed. Most nights people did seem to retire quite early. The lobby and lounge bar area could get very warm as it relied of the sea breezes to keep it cool. It might be an idea for the future if the hotel developed part of this into an enclosed and air conditioned lounge exploiting the gorgeous sea views, especially as at present it is the only area you can get Wi-Fi. (TT$170 for 7 days.)

Kurtain, the Restaurant Manager was very helpful far beyond his job title and helped arrange various things for us. The French, Hotel Manager, Eric Feniet, was also very kind and sent us a lovely box of chocolates for our anniversary and gave us complimentary late check out. We enjoyed chatting at the Manager’s reception however as he claims he never reads Trip Advisor there is obviously no point complimenting him!

The Beach Bar and grill is a lovely place for lunch and to sit and admire the view. Plenty on offer in the buffet and also separate daily specials at lunchtime which are often more tasty. Special mention for the young waitress Shakyla who always made sure we were OK and always with a smile on her face. The yummy Coco Reef cocktails remain both in my memory and on my waistline.

We took a couple of trips which we have reviewed separately but can recommend a day trip with Steve Jones in his “taxi” around the island and a boat and snorkelling adventure with Peter on the “Zoe”. We also went to the ‘Sunday School’ but this was not really for us as with many things locals do around the world it now seemed to have become rather commercialised. We went on ‘Turtle Watch’ and were called out at 10 pm on our last night to witness the amazing site of a giant leatherback laying eggs and then baby turtles hatching further down on Turtle Beach. We won’t forget this sight - ever.

We did pop in to a few of the other hotels on the island on our day touring, The Turtle Beach and The Magdalena, just to have a look but none of them compared to the Coco Reef. Don’t expect Middle Eastern or American luxury on this Island because it does not exist however if you want to relax and chill and see some real beauty then do go here. You won’t be disappointed.

Room Tip: Pigeon Point corner suite 225 perfect.
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  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank pophammy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2014 via mobile

Excellent location, hotel itself is like a grand plantation house, but sadly rooms need a little tlc. Beds comfy, but oh the pillows, so lumpy and hard , need to be replaced and bed linen a little grey !! But hey ho the rest of hotel impressed. Hire a car and see rest of Island it really is beautiful. Would def return.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank billysfriend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Coco Reef Tobago

Address: Coconut Bay | Bon Accord Village, Crown Point, Tobago
Region: Caribbean > Trinidad and Tobago > Tobago > Crown Point
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Crown Point
Price Range: £206 - £400 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Coco Reef Tobago 3.5*
Number of rooms: 135
Official Description (provided by the hotel):
Exquisite architecture and well manicured grounds warmly welcome you to the enchanting paradise that is Coco Reef Resort. Tranquil turquoise waters caress the white sands of our private beach with magnificent snorkeling just outside the breakwater. Enjoy kayaking, pedalos, diving, tennis, gym, in-house shopping, massages, manicures, pedicures and much more. ... more   less 
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Also Known As:
Coco Reef Tobago Hotel Crown Point
Coco Reef Tobago Crown Point
Coco Reef Resort Tobago

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