This is the worst hotel I have ever stayed in. It looks like an attractive swiss chalet from the outside but don't be fooled, the rooms, food and service is appalling. I have never come across anything like it in 25 years of travelling! We had an apartment away from the main hotel with a wonderful view across Arenal lake, but inside it looked like the decorating and furnishing had not been updated since the 70s. The room was grubby and the sheets on the bed were of poor quality - mostly polyester. The continental breakfast consisted of 1 small piece of hard bread each, a cold, tasteless cup of coffee and bottled orange juice served by a miserable waitress. I can't emphasise enough how grim the whole experience was, we couldn't wait to get away from the place even foregoing the little train ride which was the point of staying there.
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- Also Known As:
- Los Heroes Hotel
- Hotel Los Heroes Costa Rica/Nuevo Arenal