The Esplendor claims to be a 4 star hotel so should offer the service of an "À la carte" restaurant to its guests. On the evening of December 24th the ONLY option for guests was a "buffet dinner" at a cost of €100 each. Every restaurant, takeaway, grocery shop in the area was closed (a fact very well known by Hotel). Throughout the entire day of the 25th the hotel was unable to provide any food for guests (apart from breakfast). The only option was to buy snacks from a local Kiosk which opened in order to take advantage of the situation...
Not the ideal way to spend Christmas....
Unsurprisingly we got no response or acknowledgement to our complaint.
- Official Description (provided by the hotel):
- The Esplendor Hotel Mendoza is just 12 minutes from the city of Mendoza, in the zero kilometer of the wine routes. It is located inside the Arena Entertainment Complex Maipu, with Casino, Cinemas, Restaurants, Bars, and Stadium for 5,000 people. Esplendor Mendoza is a Boutique Hotel with 118 luxurious rooms, Spa and Gym features with latest equipment and professional assistance for the welfare of body and soul, 2 pools (one Caribbean style and the other Olympian, covered and heated) . We also have a Kid's Club, a place specially designed for children to have fun while parents enjoy the experience Arena Maipu. Other services: Laundry, tourist information, luggage storage, ATM, hairdresser and free WIFI throughout the hotel Covered parking for 500 vehicles and 24 hour security. ... more less
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- Also Known As:
- Esplendor Mendoza Argentina - Maipu