we went to Pontos as a last minute decision, and it was the last place in the area with a pool and a room available. the location is 10-15min walk from Sarti center, there are a couple other hotels next to Pontos but its a quiet area definitely. the room was spacy, clean and we had a big balcony with a green view. all of the info/notes in the hotel are in German, SOME of them also in English. the lunch menu for example did not exist in English, but that was ok for us as we understood enough. all staff also speak fluent German and at least ok English. the dinner buffet was 12 euros but european style foods mostly so we didn't try. the room had a rulebook with 2 pages of items, listing the guests right and points such as "do not throw bedsheets or towels on the floor".
good: the green areas of the hotel are wonderful and make it fresh and relaxing. the pool is clean & nice and no one else was using it so we enjoyed the pool area a lot. the european style breakfast didnt look impressive but i found it fresh and tasty, especially the omelet with tomatoes and spices (?). we booked a rental car through the hotel and that was arranged perfectly. they also accept credit cards (not for the food/drinks but to pay the stay), which is not so common in greece. also, there is a nice beach right across the street, and often the wifi was still working while we laid on the sun beds.
bad: overall our stay was shadowed by the fact that the staff seemed oddly distant and neutral, ie. not rude but not very friendly either, just kind of polite. the bartender was smiling though, props to him. also in connection with this, we always had to search for staff, like when we wanted a coffee by the pool or when we went for the lunch (should be open 12:30-14:30 but no one was around at 12:35) or wanted to ask about car, internet password... we always found someone, but it was odd to search for staff every time. i realize that its a small family run hotel, but nevertheless. while the bathroom was perfectly acceptable, we had just stayed the previous nights in a 40e/night simple room downtown Sarti and the bathroom there was much nicer and more modern, so as Pontos was double the price i would've expected something more, and maybe at least a small shampoo/soap/shower gel. in relation to what i earlier said, everything is in German, even notifications on the reception door (to inform you that no one is around until X pm), and as i wasn't aware that is "Germans only" hotel, I found it odd and semi-rude. finally, something that was annoying for an internet user is that getting the wifi password was hard (most of the staff don't know it), and it involves a log in page and expired after some minutes of inactivity. so every time you need internet again, you must login. and late on the last night the password changed so we couldn't log in again and it was too late to find anyone to ask. we got a new one the next morning. but changing wifi password on the go or without notifying ruined the night as i was unable to sleep (and needed something to do). and finally, the double room had 2 single beds next to each other, not ideal for a romantic holiday, but surely a minor detail. perhaps this is common in greek hotels, i don't know.
Ok that was long but hopefully useful for someone - in short we had an ok stay but a few minor things would have made it much better. the hotel is perfect for German families looking for a pool and beach, quiet surrounding and familiar foods.
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