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“Definetely improving”

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Crowne Plaza Hunter Valley
Ranked #1 of 2 Hotels in Lovedale
Certificate of Excellence
Brisbane, Australia
Level 4 Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Definetely improving”
Reviewed 23 February 2014

Mid last year I reviewed this hotel and was disappointed with the Red Salt Restaurant. We stayed one night in late February 2014. There is a new buzz about this place. There are extensions going on and they have completely revamped the lower bar area, removed a seldom open Asian restaurant and created a very good casual dining area. As a result we did not eat at the Red Salt but I will review that restaurant again, later in the year.
I guess that says it all, we still love this place and its getting better and has new new vibe. No idea if this is down to new management, but I recommend this hotel.
We will be returning in July and staying in one of the villas for a week.

Room Tip: Some rooms can be far away from the main lobby, but if you want peace and quiet, try to get a room n...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oscar371
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David B, General Manager at Crowne Plaza Hunter Valley, responded to this review, 24 February 2014
Hi Oscar371

Thank you so much for the positive feedback. Its always pleasing to read that we are improving on many things and this is great feedback for the team.

We are very excited about The Lovedale which is our new restaurant and we are receiving very positive reviews about guests experiences in The Lovedale.

We look forward to welcoming you back in July for a stay in our villa.

Once again, thank you for taking the time to comment.

Kind regards
David Bark
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (329)
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England
Level 4 Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 23 February 2014

We booked a villa and we were awestruck at the space in the place - two huge bedrooms, two good bathrooms, a massive living/kitchen area, walk in wardrobe and a patio area - opening out onto a lake - just lovely. It was clean, comfortable and well equipped too. We ate in the main hotel (downstairs bar) and although the environment was a bit cafeteria-ish, the food was good and the service outstanding. We had breakfast the following morning and the choice was huge - but make sure you're hungry, as at $38 each it felt expensive. Good location too for all touristy places.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travellingtoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David B, General Manager at Crowne Plaza Hunter Valley, responded to this review, 24 February 2014
Hi Travellingtoto

Thank you very much for your positive review of Crowne Plaza Hunter Valley.

We strive to give great and impressive service to al lof our guests and it makes us veryhappy to read that we exceeded your expectations.

We look forward to welcoming you back hopefully for another great stay. Once again thank you for the wonderful and kind words of praise.

Kind regards
David Bark
General Manager
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Sydney
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 February 2014

This is the fourth time I have stayed at this resort and the rooms are very comfortable. The curtains and bedhead were looking a little tired but the bathroom and beds were excellent. I don't get the semi chilled bar fridges in the room. If it can't keep drink and food cool properly why install them? Even the cheapest motels provide a decent mini fridge for cooling items, lift your game Crowne Plaza.
Just another recommendation, the pool area is so boring and plain. The steel covered walkway is crying out for some colourful and dynamic landscaping. We would spend a lot more time around the pool area if it was more attractive.
Very efficient check in and check out.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kikizzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David B, General Manager at Crowne Plaza Hunter Valley, responded to this review, 24 February 2014
Hi kikizzy

Thank you for your review of our resort.

Your comments on curtains and bedhead have been taken onboard and raised with our maintenance team as was your recommendation for the beautification of the pool area.

I really appreciate your comments and I hope we get the opportunity to show you some of our improvements on your next trip to Crowne Plaza Hunter Valley.

Once again, thank you.

Kind regards
David Bark
General Manager
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Weston, Florida
Level 6 Contributor
251 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 20 February 2014

We included a vacation from our vacation by staying in "the hunter" for three night during our three weeks in Australia. As an IHG member I always enjoy Crowne Plazas and found another gem. This place has it all from golf, tennis, great pool, great food, quiet big rooms, etc. The staff knows "the hunter" and was exceptional with every request. The only thing that needs improvement is the internet, EXTREMELY SLOW.

Otherwise, you need to stay here if you are coming to wine country!

Room Tip: Upgrade to a villa.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Batt2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David B, General Manager at Crowne Plaza Hunter Valley, responded to this review, 20 February 2014
Hi Batt2

Thank you for taking the time to comment on your recent stay with us.

I am happy to hear that you included the Hunter Valley as part of your Australian stay and I am so pleased to read that you had a great stay.

Once again, thank you for your review and we hope to welcome you back if you are visiting Australia in the future.

Kindest regards
David Bark
General Manager
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Sydney
Level 6 Contributor
454 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 225 helpful votes
Reviewed 20 February 2014

Really nice Villa interior and breakfast but the stay was let down by a few niggles.

Firstly the outdoor furniture was falling apart and the sticky (pointy) out ends could damage clothes. There also wasnt enough chairs for the occupants of the villa, ie 4. The lounger was stained.

The interior was clean and modern, but the walls between villa are a bit thin. At 1am I clearly heard the guy next door have a few choice swear words with his family before they settled back to sleep. not ideal.

Breakfast was better than expected. the egg station was a real winner for us and the food was hot and well made.

Checkout was a bit of a debacle. it seems you can do checkout 3 ways; deck, concierge, on the the steps out front. But no sign says this, and the steps guys and concierge were a little reluctant to offer the service. Be warned that If you do not go to the desk you are just doing a form style fast checkout, and as such they cant (wont?) check the bill to be sure you havent had someone else add their bar bill to your credit card, you would only find out about that much later. hmm...

All in all a good place to stay, but for the price it should really be better. If they fixed the few issues i highlighted I would rate it higher.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Five15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David B, General Manager at Crowne Plaza Hunter Valley, responded to this review, 24 February 2014
Hi Five15

Thank you for taking the time to provide us with your feedback. We appreciate all comments and suggestions as we strive to provide the best possible guest experience at all times.

We continuously receive positive feedback about our very spacious town houses - the modern layout with grassy views over the golf course is appealing especially to our family visitors. The egg station is a real winner of our Redsalt dining room. Having eggs cooked at a variety of culinary options means that we can cater most of our patrons likes.

In terms of check in & out procedures; Villa Express, our innovative driveway terminal was designed to offer a seamlessness arrival/departure experience to cater especially for our guests staying in one of our 150 villas on offer. Guest staying in our villages are not required to enter the actual hotel for checkin/out and are able to drive straight to their designated parking area right in front of the actual villa. This service is available on weekends and over high demand periods. Additionally we have 4 check in counters available inside the hotel and also offer express check out in the hotel lobby again to take the pressure off on busy days.

Once again, thank you very much for taking the time to comment.

Kind regards
David Bark
General Manager
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chester
Level 5 Contributor
81 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 18 February 2014

We all enjoyed our stay at a two bed roomed villa at this hotel. The building is pretty plain but the accommodation generally good, especially the bedrooms and bathrooms which were pristine. However the outside furniture on the patio was in bad condition and had broken seats which could damage your clothes if care was not taken.
The swimming pool was huge and the breakfast was excellent. Checking in and out was slow - not enough staff.
Would stay here again.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chesterhappydays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David B, General Manager at Crowne Plaza Hunter Valley, responded to this review, 19 February 2014
Hi chesterhappydays

Thank you so much for your review of our resort. I am please to hear that you would stay with us again and great to hear that the enjoyed your breakfast and the pool.

I apologise that the outdoor furniture fell below your expectations and this has been passed onto housekeeping to ensure that all furniture is in good condition.

Thanks again for staying with us and we hope to welcome you back soon when you are next in the Hunter Valley.

Kind regards
David Bark
General Manager
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Sydney, Australia
Level 4 Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 17 February 2014 via mobile

Just returned from a girls weekend away. We had a 3 bed villa, which was spotlessly clean, comfortable and well equipped.
The staff were helpful and they even transported us to and from our villa in a little golf buggy to the main hotel area. We visited the Teatree Spa where we all had a wonderful massage each.

Stayed February 2014, travelled with friends
Helpful?
Thank Jane154
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David B, General Manager at Crowne Plaza Hunter Valley, responded to this review, 18 February 2014
Hi Jane154

Great to hear that you experienced a perfect weekend away with the girls.

It is always pleasing to receive such positive feedback and I will ensure that this is passed on the the staff and especially the team in the Tea Tree Spa.

thank you for your feedback and we look foward to welcoming you back for another perfect weekend away.

Kind regards
David Bark
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hunter Valley

Property: Crowne Plaza Hunter Valley
Address: 430 Wine Country Drive, Lovedale, Cessnock, New South Wales 2325, Australia
Phone Number:
Region: Australia > New South Wales > Greater Newcastle > Cessnock > Lovedale
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Lovedale
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Crowne Plaza Hunter Valley 4.5*
Number of rooms: 414
Official Description (provided by the hotel):
Surrounded by picturesque vineyards and golf course greens and framed by the rugged Brokenback Ranges, Crowne Plaza Hunter Valley epitomises the best in award winning hospitality and deluxe accommodation. Just two hours drive north of Sydney and ideally located on Wine Country Drive, the hotel offers easy access to wineries and attractions and is the perfect place for a carefree break or stimulating meeting. Crowne Plaza Hunter Valley offers deluxe king or twin rooms, spa suites and two and three bedroom self-contained villas, allowing plenty of room for you to relax. To complement your stay, why not enjoy our extensive range of on-site facilities? Rejuvenate your body at our Tea Tree Spa, reward your palate at one of our restaurants or bars, enjoy a round of golf on the 18 hole golf course, or relax in the 25 metre outdoor heated pool. You can enjoy the full range of our on-site facilities while the kids are entertained by a selection of supervised kid-friendly activities in the on-site Water Dragons Club. Crowne Plaza Hunter Valley's premier location and dedication to outstanding personal service has secured its reputation as the hotel of choice in the Hunter Region. ... more   less 
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Also Known As:
Crowne Plaza Hunter Valley Hotel Lovedale
Crowne Plaza Lovedale
Crowne Plaza Hotel Lovedale
Crowne Plaza Hunter Valley Greater Newcastle/Lovedale, Australia

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