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“Half decent”

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Crowne Plaza Hunter Valley
Ranked #1 of 2 Hotels in Lovedale
Certificate of Excellence
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Half decent”
Reviewed 26 April 2014 via mobile

Location is great, rooms are reasonable, extremely long waits at the bar for food, garlic bread was frozen in the middle, no cocktails after 10.30pm, golf course lawn mowing machines wake you up at 5am, worst table tennis racquets I've ever used (plastic, yes I understand why but you may as we'll not play). All in all it is semi reasonable but for the prices they charge it has a lot to answer for.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 11rennie11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David B, General Manager at Crowne Plaza Hunter Valley, responded to this review, 28 April 2014
Hi 11rennie11

It is disappointing the read that your stay with us did not exceed your expectations.

The points you have raised regarding the food, early morning mowing and racquests have been passed onto the appropriate team for discussion.

We do hope this will not put you off a return stay with us.

Thanks for your review and kindest regards
Robert Coates
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,537 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (319)
Date | Rating
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English first
Hoi An
Level Contributor
97 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 23 April 2014

We had stayed at the plaza before but this time booked the villa and definitely felt the villa was far more comfortable, a home away from home. Very spacious and modern and with the kitchen facilities, easier for the family during mealtimes over the Easter weekend.

The resort is situated close to all facilities in the hunter and we had no trouble really enjoying the pool, tennis and basketball courts & surrounds including a round of golf for our boys.
I would definitely recommend it for families

Room Tip: Number one villa may be a bit close to the first tee off, if you want to sit outside, ask for anothe...
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KerreBurley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David B, General Manager at Crowne Plaza Hunter Valley, responded to this review, 28 April 2014
Hi KerreBurley

Thanks so much for your great review on your recent stay with us.

I am so pleased to read that your stay was like a home away from home and you found the villa spacious and modern.

Once again, thanks again for the comments and we hope to welcome you back for another great stay.

Kind regards
Robert Coates
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
62 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 23 April 2014

we went as a couple for two nights in a studio room such comfy beds, with breakfast, was so lovely i got a massage in the tea tree spa ( highly recommend) and my partner went to the gym next door. food is great drinks are good and great grounds, huge pool awesome place to stay! its not cheap it is a luxury place, so bring cash and have an awesome splurge away. the staff are outstanding such lovely people, our waitress in the morning kristy was so nice!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank han19894
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David B, General Manager at Crowne Plaza Hunter Valley, responded to this review, 23 April 2014
Hi han19894

Thanks very much for your recent review.

Your kind comments have been passed on to our lovely Tea Tree Spa team as well as Kristy.

I was especially peased to read that you also enjoyed our gym, food, options and the surroundings.

Once again, thanks for taking the time to review and I hope to welcome you back soon.

Kind regards
Robert Coates
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Budapest, Hungary
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 April 2014 via mobile

A group of 4 of us came up on water Monday for 3 nights. My girlfriend and I had been on three occasions before this and really enjoy the stay. We were even upgraded last timeto a villa. This time we stayed in a 2 bed room villa that was nice. Since it was easter there were lots of children and families staying in the hotel so I do not recommend this place for young couples or groups during school holidays. The pool is full of screaming kids every day and there is no room in the spa. The love Dale bar had nice locally brewed beers on tap but the bar staff need a little more training. schooners are 7 dollars which is steep. Asian the place was full of kids until 8pm. Red salt is always a great breakfast selection I do have some feedback for the hotel however: if you are getting busy and you need to get people out quickly tell your staff to be a little more subtle, or table was constantly pestered and asked if we are finished. Once the wait staff even removed a plate my girlfriend was still eating off. Makes dining VERY uncomfortable. Food and coffee was good. Just work on the service. As for dinner in the restaurant. The menu last year was very different, much more exciting and complex. Seems to have devolved into a glorified pub menu. We ordered rib eye steaks and lamb racks. The steaks were tough the lamb was nice. The potato sides were not up to the quality of our local pub which is a bit disappointing when paying 45 for steak and potatoes and another 7 for each side. Exercise caution when ordering a steak as they cook to temperature rather than feel which means a medium rare is more like a rare and so on. This is not well explained by the wait staff so we ended up with steaks that I considered undercooked. The staff are all very happy to help and in good spirits generally. I must give compliments to the concierge for attending our needs during the stay. Overall I was disappointed and hope the crown improves in some areas.

Stayed April 2014, travelled with friends
Helpful?
Thank Brock L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David B, General Manager at Crowne Plaza Hunter Valley, responded to this review, 29 April 2014
Hi BrockL

Thank you for taking the time to review your stay with us.

I must firstly apologise for the way in which you breakfast table was served. It is not practice at all that we make our guests feel uncomfortable at any time and this point as well as other points regarding Lovedale and your dining experience has been briefed direct to our Food and Beverage Director.

We do cater for families with children as well as couples and I assume you may have stayed over the school holiday period which is always family friendly.

I was pleased to read that you found the staff to be happy and helpful and I will ensure that I pass your kinds words on to our Concierge team.

Once again, thanks for your review as comments such as yours help us improve for your next visit.

Kindest regards
Robert Coates
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 April 2014

We stayed at the Crowne Plaza Hunter Valley over the Easter Long Weekend, sadly our experience was anything but pleasing due to the staff and management of the Crowne Plaza, who severely lack in customer service, especially there manage who worked on Easter Sunday the 20th of April named Patrick. Naively on Sunday I called reception to place a formal complaint about our room not being cleaned, to be spoken to by Patrick the floor manager of the evening, that I was 'obviously after compensation and what did I want him to give' (they were his literal words) to my shock, horror and complete disgust I was actually lost for words. All it would have taken Patrick to rectify the situation was to apologies and say he would send cleaners now, anything as simple as that and I wouldn't be on this site writing a review.

Just to explain I only wanted to place a formal complaint after we had called reception at 5pm, after getting back to our room, to question why our room haven't been cleaned, to be informed by Patrick the manager, that cleaning stuff were doing there rounds now. Which we found odd as it was 5pm in the afternoon, never the less we accepted that answer and continued with our afternoon activities. About an hour and half later, when we got back to our room and realised our room still hadn't been cleaned, needing to have a shower and get ready for the evening, we called called reception again and asked for clean towels. At this stage was when we phoned to speak to the manager and place a formal complaint.

I told Patrick 'The Manager' that it was actually my mistake for phoning and I should have released that due to the lack of service the manager would be no better, and that I would take it further to Crowne plaza head office directly, which I did.

What saddens me the most is that the hotel has some beautiful grounds, but unfortunately for them they lack in customer service which in turn leads to these types of review.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jessica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David B, General Manager at Crowne Plaza Hunter Valley, responded to this review, 28 April 2014
Hi Jessica S

Thank you for taking the time to provide us with your feedback.

Receiving feedback like yours does certainly not reflect on our usual high standards of customer service and I apologise that that we have not lived up to your expectations in regards to our cleaning procedures. Please be advised that all of our hotel rooms and villas are serviced daily. Also, all guests are presented with a final invoice prior to be charged to verify all folio details prior to check out. I will ensure that this procedure is reinforced by all staff

All of your comments will be discussed with the team members involved.

Once again, thank you for taking the time to provide your feedback.

Kind regards
Robert Coates
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 April 2014

- Room was never cleaned over the whole stay, we ran out of towels which were never replaced
"last I checked this is supposed to be a serviced apartment?"
- counter staff were not helpful and did not assist or help in anyway
- Patrick the manager who worked on Easter Sunday night was very rude and did not care that our room was never serviced for the whole stay
- Patrick the rude manager would still not send staff to service our room instead and I quote said to me "your obviously just after some compensation". How dare a paying customer be treated in this way. This is not a cheap hotel, I expect my room to be serviced daily, wouldn't you?
- when checking out the staff would not show us the bill, but because I was persistent to get a copy of the bill I noticed the hotel tried to rip me off and charge me for things i did not order.
(Make sure if u stay ask to see the copy of the bill don't accept the total price.)
- overall WORST experience ever, will never stay again
- dirty rooms and dirty service

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Lovetotravelaround1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David B, General Manager at Crowne Plaza Hunter Valley, responded to this review, 28 April 2014
Thanks for your review Lovetotravelaround1 as we really appreciate you taking the time to do so.

It is our practice that all of our hotel rooms and villas are serviced daily. We also ensure that our valued guests are presented with the final invoice upon checkout to verify all charges. I will personnaly ensure that this is reinforced by our team. Receiving feedback like yours does certainly not reflect on our usual high standards of customer service and I apologise that that we have not lived up to your expectations in regards to our cleaning procedures.

All of your comments will be discussed with the team members involved and I do hope that you return for another visit to see how great we can be.

Once again, thanks for your comments.

KInd regards
Robert Coates
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Macquarie, Australia
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 21 April 2014 via mobile

Stayed 1 night in a Balcony hotel room which was very clean and nice. The staff seem friendly on check in and we had to go back twice to get our cards recut for our rooms. It was really busy so if u are looking for a couples get away avoid school holidays this is why we only stayed one night. We had breakfast package and when we went to breakfast we were told we.did in fact not have breakfast included and it would be $40 each person if we wanted breakfast. We were made feel quite uncomfortable about this so I checked my email reservation on my phone and confirmed that I did have breakfast included. This made no difference and I was told I had to sign and sort it out with reception later. There was no offer of assistance. The breakfast as always is great with an awesome selection we didnt enjoy it as much as we should have this time because of the way we were made feel and put us in a concerned mood.

Stayed April 2014, travelled as a couple
Helpful?
Thank Katrina T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David B, General Manager at Crowne Plaza Hunter Valley, responded to this review, 23 April 2014
Hi Katrina T

Thanks for taking the time to write your review.

Firstly I must apologise for the error on our part with the charging of breakfasts and I am happy to hear that it was all sorted out for you and your comments have been raised with the food and beverage team. Unfortunately school holidays are an extremely busy time for the resort as we also cater for families with children and we do hope that this will not turn you off a return visit with us.

Once again, thanks for your review.

Kind regards
Robert Coates
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hunter Valley

Property: Crowne Plaza Hunter Valley
Address: 430 Wine Country Drive, Lovedale, Cessnock, New South Wales 2325, Australia
Phone Number:
Region: Australia > New South Wales > Greater Newcastle > Cessnock > Lovedale
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Lovedale
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Crowne Plaza Hunter Valley 4.5*
Number of rooms: 414
Official Description (provided by the hotel):
Surrounded by picturesque vineyards and golf course greens and framed by the rugged Brokenback Ranges, Crowne Plaza Hunter Valley epitomises the best in award winning hospitality and deluxe accommodation. Just two hours drive north of Sydney and ideally located on Wine Country Drive, the hotel offers easy access to wineries and attractions and is the perfect place for a carefree break or stimulating meeting. Crowne Plaza Hunter Valley offers deluxe king or twin rooms, spa suites and two and three bedroom self-contained villas, allowing plenty of room for you to relax. To complement your stay, why not enjoy our extensive range of on-site facilities? Rejuvenate your body at our Tea Tree Spa, reward your palate at one of our restaurants or bars, enjoy a round of golf on the 18 hole golf course, or relax in the 25 metre outdoor heated pool. You can enjoy the full range of our on-site facilities while the kids are entertained by a selection of supervised kid-friendly activities in the on-site Water Dragons Club. Crowne Plaza Hunter Valley's premier location and dedication to outstanding personal service has secured its reputation as the hotel of choice in the Hunter Region. ... more   less 
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Also Known As:
Crowne Plaza Hunter Valley Hotel Lovedale
Crowne Plaza Lovedale
Crowne Plaza Hotel Lovedale
Crowne Plaza Hunter Valley Greater Newcastle/Lovedale, Australia

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