It's a shame there isn't a rating between average and very good, I would say the Presidente is better than average, but a couple of niggles stop it getting a very good rating.
We had previously stayed there in 2009 and had a very good holiday in a group of three families. A not fantastically successful 2010 for the various members of the group separately and for different reasons meant we were keen to go back to this place, and we did have a good holiday, but we were disappointed in a couple of things.
Back in 09 there was an all-inclusive option, but we had gone half-board as had most of the people staying there, when we booked again we didn't even consider this but when we got there it turns out the emphasis has very much gone to cater for the all-inclusive customer and there were very few people without the wristbands. This has meant that certain aspects of the service have gone slightly down in my estimation. The food is still great, but because of the all inclusive they no longer do lunchtime meals in the poolside bar, just a vey poor cold ham and cheese sandwich. Also the quality of the drinks has worsened, the all inclusive option means that you end up being served cheap locally produced brands in plastic glasses for which us non-all-inclusive were being charged quite high prices (the water was free thankfully).
Of an evening, the change meant that waiters no longer took orders at your table and that jugs of sangria (or anything else) we had enjoyed previously were no longer served, and everything came in those horrible plastic glasses.
Moving on, I also suspect the entertainment budget is not what it once was, this years reps were friendly enough and seemed like a good bunch, but they couldn't match up to their counterparts of 2009.
On the plus side the location is still brilliant, even if cardiac hill is tough on the calfs, and the staff at the hotel could not be faulted for attentiveness and service. Also the rooms are spotlessly clean.
Saving the best till last I have a quite serious warning for all parents. DO NOT LET SMALL CHILDREN RUN AROUND THE STAGE WHEN THERE IS NOTHING GOING ON ON IT. Our youngest did and tripped up on a hook that is usually left exposed on the ground and went head first into the bare metal RSJs that act as struts for the roof, this resulted in a very deep cut on his forehead that needed five stitches. Now accidents happen and we aren't blaming anyone else for this, although the exposed hook and rusty beams could be looked at, but I do have a quite serious complaint which I will be writing to Thomson about.
Following the incident the hotel phoned for an ambulance, alas this took 45 minutes to get there. As it turns out Thomson have an arrangement with a clinic in San Antonio and the hotel are instructed to phone them when anything happens. Luckily our sons cut turned out to look worse than it was and by the time the ambulance turned up he was quite calm, we were then driven to San Antonio for a ten minute operation and driven back, each journey taking over half an hour at considerable cost (we are insured, but that is not the point). We were also told that we had to go back a week later to get the stitches taken out meaning another journey to San Antonio and back. I had seen a sign for a doctor in Portinatx itself, upon investigation it turns out there is a perfectly good doctor sitting a five minute walk from the hotel who could have dealt with the whole thing in the time it took the ambulance simply to appear, he agreed to take the stitches out saving us a whole morning of messing about. It seems to us that Thomson are not putting the safety of guests paramount with this arrangement, if our son had had anything more serious the delay in being seen by someone with medical qualifications could have had quite serious implications. As mentioned I will be taking this matter up with them.
All in all, the Presidente is a perfectly good option for a family holiday. Our disappointments are really based on comparison with the previous visit, but it would be unfair to say that they are not a good all inclusive hotel just because of our individual circumstances, people looking for that type of holiday could do a lot worse, and as for the incident with our boy I would just say to people that if it seems that it is not that serious an incident and you can get there, then go to the doctor in the square. If it turns out to be more serious he will get you an ambulance.
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- Also Known As:
- Hotel Presidente Ibiza
- Presidente Hotel Ibiza, Spain