The rooms on the internet looked lovely and very high standard so I booked Bed and Breakfast for myself and my husband for a 2 night stay. When we arrived the barmaid advised that the breakfast is only continental! Also she wanted to take the final payment for the stay, I had paid £80 deposit and advised I wasnt paying the full balance until my last night.We were shown to our room which was clean newly decorated contemporay and newly fitted ensuite which was lovely. Could have done with bottled water in the room as it was a hot weekend. Our window was above the kItchen fan which didnt turn out to be a problem as it was turned off at 9! We ate our evening meal in the hotel and it was delicous hot good prepared food. Only once did one of the waitresses asked if our meal was ok. After kicking out time on the Saturday night the locals youths had decided to stay around outside in the car park shouting until early hours. Breakfast was not continental it was cerals and toast, tea and coffee, no pastries, yogurt, fruit, ham cheeses! Second morning we went to breakfast there was no one there to greet us. Again only cereals and toast to eat No one came to see if we were ok or needed anything. I left the room key on the breakfast table and left.Not once had the landlord/host make themselves known or seem to care we were there and if we needed anything. I understand what the owners are doing, they are gradually doing the hotel up in to which will be a lovely B & B but unfortuately customer service and going that extra mile with your customers with a full option breakfast is expected when you charge £80 per night BB. Until they have completed the refurb a reduction in price should be applied.
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- Also Known As:
- Holland Arms Hotel Pentre Berw, Island Of Anglesey