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“Very clean hotel with friendly staff”

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Lea Marston Hotel & Spa
Ranked #1 of 1 Hotels in Lea Marston
Certificate of Excellence
Northumberland
Level Contributor
98 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Very clean hotel with friendly staff”
Reviewed 6 March 2014

Stayed at the hotel and used the conference facility. The staff are very friendly, the hotel is very clean and beds are comfortable. The food was very nice and any complaints would be just picking holes. The conference room was very good and the staff ensured there was always water, juice, tea and coffee, pastries and cakes, defo recommend for small tram days. I didn't get a chance to use the pool / spa facilities but heard they are a good standard

Room Tip: I stayed in room 20 it was close to bar and restraint, I had a good sleep and wasn't disturbed b...
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kevnorth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeaMarstonHotelTeam, Manager at Lea Marston Hotel & Spa, responded to this review, 23 March 2014
Dear Guest

Thank you for taking the time to review us with the tripadvisor community, we are delighted you enjoyed your stay and really appreciate your kind comments regarding our team, hotel and food.
We are really pleased you found your room comfortable and also found our conference facilities very good.

Once again thank you for your review and your kind recommendation, we look forward to welcoming you back soon.

Kindest Regards

The whole team at Lea Marston Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,134 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (222)
Date | Rating
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English first
Aylesford, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 March 2014 via mobile

Stayed here for half term with my husband and son, we wanted a 1 bed suite so before our stay I liaised with Dawn via email which she arranged straight away.
We arrived on a Sunday from a drive from kent and as our room wasn't quite ready was treated to a complimentary drink before Sunday lunch. Dinner was yummy and they went the extra mile for my fussy child.
All staff were very kind polite and helpful, nothing was to much trouble, even had the manager and staff on the Sunday of arrival talking to us for ages and giving ideas on where to go.
Suite was fab, maybe a slight need for updating soon though .
Visited the gym which had everything I needed whilst hubby visited pool and spa ( my son loved the pool and jacuzzi)
On our return home my little boy said he had forgotten his dinosaur from the West Midlands safari park
I emailed dawn the following day whereupon she told me they had found mr dinosaur and was sending him ASAP ! I offered to pay but she wouldn't hear of it !
He arrived promptly 2 days later in a box, my sons fave was a picture.

We travel all over the world staying at hotels such as the langham In London and the Bellagio in Vegas but for service lea Marston should have 5* as they are exemplary in their attention to go that extra mile!
This Is the second time iv visited this hotel and I shall be back and have recommended it to all my friends and family.
Thank you all for making us so welcome xx

Stayed February 2014
Helpful?
Thank Heidihomden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeaMarstonHotelTeam, Manager at Lea Marston Hotel & Spa, responded to this review, 23 March 2014
Dear Guest

Thank you for your lovely review with the tripadvisor community, we are thrilled that you enjoyed your stay with us and are very grateful for your 5* rating of our service and attention to detail.
We really appreciate your kind comments regarding our hotel facilities and food you experienced during your stay and thank you for your kind recommendation of us.

We are also really pleased that Mr Dinosaur found himself safely back to your son after his extended vacation.

We look forward to welcoming you back soon.

Kindest Regards

The whole team at Lea Marston Hotel & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grantham, England
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 3 March 2014

Just got back from a fab weekend / spa break at Lea Marston.

The Spa - Really really helpful staff. Lovely facilities. Relaxation room with complimentary drinks/pastries was a lovely added bonus. Treatment was also great!

Hotel Room - 3 of us shared a room. Lovely and spacious though we're only given 2 glasses, 2 mugs etc. Found clothes from other ppl in our room!! But otherwise clean and great shower. Was rather noisy due to a wedding but afterwards was quiet and peaceful. Beds comfy.

Food - Had the afternoon tea....Oh my god!!! Massive, yummy, fab!! Scones over baked so couldn't be cut, but otherwise - WOW!!! Dinner was also top notch, 3 courses with also a taster, olives and bread. Breakfast had a great variety - cooked food, toast, Danishes, large selection of fruit and cereal.

Overall a great girlie weekend :)

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thompo2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeaMarstonHotelTeam, Manager at Lea Marston Hotel & Spa, responded to this review, 23 March 2014
Dear Guest

Thank you for taking the time to review us with the tripadvisor community, we are delighted that you and your friends enjoyed your spa break with us.

We are really pleased that you found your spa treatments great and that you enjoyed our relaxation lounge and refreshments.
Please accept our sincere apologises for any disturbance caused to you during your stay and for the belongings that were left in your room.

Thank you for your kind comments regarding our afternoon tea offering we are thrilled to receive such high praise and we also appreciate your brilliant feedback regarding your evening meal and breakfast.

Once again thank you for your review and we look forward to welcoming you back soon

Kindest Regards

The whole team at Lea Marston Hotel & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surbiton, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 March 2014

I stayed Mo-We nights whilst on a training course, and I couldn't find fault at all. The meeting room we used was spacious and bright. My bedroom (56) is probably due a makeover, in fairness, but was spotlessly clean every day, and the only minor issue was a bit of a leak from the shower screen. The food was of a good standard with effort clearly going into the presentation. Hot breakfast orders are taken individually and arrive quickly and super-hot (from experience, hotels often offer a great breakfast but the temperature lets it down if buffet style).
The pool isn't huge, but the whole spa area is spotlessly clean and a nice way to wind down in the evening.

Room Tip: Pick a redecorated room if you can. The old ones are a little bit dated. That said, still quiet and...
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank d9dan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeaMarstonHotelTeam, Manager at Lea Marston Hotel & Spa, responded to this review, 23 March 2014
Dear Guest

Thank you for your review with the tripadvisor community, we are delighted that you enjoyed your stay with us during your conference; we really appreciate your kind comments regarding our hotel facilities and food presentation and quality.

We would also like to thank you for your constructive feedback regarding your room 56; we are currently in a refurbishment programme over the following months of our bedrooms to enhance the comfort of our guests.

We are really pleased you enjoyed your breakfast experience and appreciate your comments regarding the efficiency of the service and temperature of the food as we have recently changed from a buffet style to plated breakfast.

Once again thank you for your review and we look forward to welcoming you back soon.

Kindest Regards

The whole team at Lea Marston Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bognor Regis, United Kingdom
Level Contributor
70 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 1 March 2014

Stayed at this place on Wednesday night, it was for business and the hotel was booked for me. I had room 10 and can comment that :
room was big enough, clean enough and had the usual tea & coffee making facilities so not too bad there i guess. A quiet room, far enough away from any roads i could leave the window open
There was WiFi available but the procedure to get on it was so long winded, 2 calls via the internal phone just rang through un answered.
the food in the evening at dinner was Ok , i personally would not rate it as 4 star.
When i went to question reception about the wifi , it was just a case of " that's what we offer...."
Not even a " would you like us to register you here " or anything else that could help me.....

so off i went into the spa



WOW really help full staff, gorgeous clean changing facilities, the pool was just what was needed at the end of the day , and with a " side order " of sauna & steam room" absolutely brilliant.

The spa even lent me £1.00 for the locker, really sorry i didn't take the young guys name behind the desk. It was Wednesday evening and he was REALLY helpful

Room Tip: 10 is OK for upto 3 people
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  • Stayed February 2014, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank oldmanleslie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeaMarstonHotelTeam, Manager at Lea Marston Hotel & Spa, responded to this review, 16 March 2014
Dear Guest

Thank you for taking the time to review us with the tripadvisor community regarding your recent stay, we are pleased that you enjoyed certain aspects of your stay and appreciate your kind comments regarding the service you received in our Spa.

We are very sorry that you encountered problems with regards to the Wi-Fi and felt that your enquiry for assistance was not dealt with correctly, we pride ourselves on our customer service as our guest experience is our priority and it is with deepest regret this was not your experience.

Please be assured we take our guest feedback seriously as we are in the process of enhancing our internet offering with our provider, to ensure a more user friendly log in.

Once again we thank you for your feedback as it is invaluable to us as we continue to improve, should you wish to discuss anything further please do not hesitate to contact us.

Kindest Regards

The whole team at Lea Marston Hotel & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abingdon, United Kingdom
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 23 February 2014

Friday night away with dinner included. We had a lovely bacon and egg bap on arrival. Great to see food reasonably priced. nice airy conservatory to eat in. We played 9 holes of golf on the lakes course which was very enjoyable. Last hole out of action which was a shame. We then had a swim in a very crowded small pool. Dinner was in the bar by our choice and it was very good. 3 course meal easily within the allowance.Nice food and service throughout our stay was brilliant.
Room very spacious. MUGS not cups excellent.
Breakfast very good too
Swim the next day very nice as we went before 9am (children allowed in after 9am)

Room Tip: Not opposite the restuarant
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gill D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeaMarstonHotelTeam, Manager at Lea Marston Hotel & Spa, responded to this review, 23 February 2014
Dear Guest

Thank you for taking the time to review us with the tripadvisor community, we are delighted that you enjoyed your stay with us.

We are thrilled that you describe the service you received throughout your stay as brilliant as comments such as these are very much appreciated and lovely to hear.

We are pleased you enjoyed your dining experiences with us and found our food reasonably priced.

Please accept our sincere apologies for any disruption caused to your golf due to the last hole being unavailable to play.

Once again we would like to thank you for your review and look forward to welcoming you back soon.

With kindest regards

The whole team at Lea Marston Hotel & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Forest, United Kingdom
Level Contributor
51 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 21 February 2014

Stayed for the one night, a Saturday. Friendly and helpful staff. Upgraded to a superior room for an extra £10 - well worth it. Quiet, spacious bedroom with big shower. Met friends for meal in bar area. Plenty of choice and we all enjoyed our meals. Pool is not Olympic size but the steam room and sauna are. Sunday breakfast, probably one of their busiest days was well organised with no queuing. Overall, very good and we would certainly return.

Room Tip: If you can upgrade to a superior room for just £10.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KatesDad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeaMarstonHotelTeam, Manager at Lea Marston Hotel & Spa, responded to this review, 23 February 2014
Dear Guest

Thank you for your review with the tripadvisor community, we are delighted to read that you enjoyed your stay with us and would choose to stay with us in the future.

We would like to thank you for your kind comments regarding our team being helpful and friendly and are pleased that you had the opportunity to experience and enjoyed our facilities and food.

Once again thank you for your comments and we look forward to welcoming you back soon.

Kindest Regards

The whole team at Lea Marston Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lea Marston Hotel & Spa

Property: Lea Marston Hotel & Spa
Address: Haunch Lane | Sutton Coldfield, Lea Marston B76 0BY, England
Region: United Kingdom > England > Warwickshire > Lea Marston
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Lea Marston
Price Range (Based on Average Rates): £
Hotel Class:4 star — Lea Marston Hotel & Spa 4*
Number of rooms: 88
Official Description (provided by the hotel):
A leading 4 star independent hotel set in 54 acres of North Warwickshire countryside, with easy access to motorway, rail and air links. Boasting 88 stylish bedrooms, including 5 suites, with high speed WiFi internet access and views over the gardens or golf course, two 9 hole golf courses, health club with indoor pool and gymnasium, beauty salon, choice of restaurants and bars, conference rooms, banqueting suites and free parking. Licensed for civil wedding ceremonies. ... more   less 
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Also Known As:
Lea Marston Hotel And Spa
Lea Marston Hotel Lea Marston
Best Western Lea Marston
Lea Marston Hotel & Spa Warwickshire

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