I have two major complaints about this hotel. These concern its so-called airport 'shuttle' service, and the extremely poor client service I received from just one person.
First, the hotel claims it has a shuttle service to the airport, and the nearby metro station on request. In fact this 'service' does not operate between 10am - 5pm, nor in the weekend, nor on public holidays. I ended up having to use several taxis.
Second, the hotel told me that because their shuttle would not be operating when I arrived at the metro station, I should just phone the hotel and they would phone a taxi for me. I tried this at 10.30pm when my daughter and I arrived back at the local metro station to find a huge thunderstorm going on. The person on reception refused point blank to phone a taxi. He did (after 2 calls from my NZ cellphone) give me the number of a taxi company, which I phoned, but no taxi arrived. This was possibly because my Italian is not good enough to explain the finer points of where we were. And I was phoning amidst pouring rain and thunder. So in the end we walked back to the hotel at 11pm through huge rain puddles in an area that does not feel very safe. On arriving back at reception the person concerned told me the hotel does not phone taxis because if the passenger does not show up, the hotel has to pay. I complained about this to the hotel by email and personally but have received no response. This incident completely ruined my impression of the hotel. Everyone else on duty was great but this hotel should be honest in describing its so-called shuttle service, and should have phoned a taxi for us in those circumstances. I will not be going back, if only because of the risk of being stranded at the metro station with my luggage and/or at night (it is only a 10 min walk but the hotel is not in a nice area).
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- Also Known As:
- Regens Hotel Milan
- Rege Hotel Milan/San Donato Milanese, Italy