We had an evening meal here having eaten here previously this holiday. My son put some salt on his chips and the top fell off pouring the contents over them. Staff were very quick to take his plate away and a while later he had another plate. All good. HOWEVER when the bill arrived we were charged for two plates of chips. Obviously a mistake we thought so I enquired with the 'owner'. Amazingly he replied that we had to pay for the second plate as they made two! I was shocked and originally said fine but then thinking about it I took it up further explaining that it wasn't our fault that the salt fell on plate.. The owner ranted that it wasn't his fault either! I said I'd write about it on trip advisor and he quickly changed his tact and gave us another bill without the extra plate of chips. He was ranting away in the kitchen and was clearly miffed. I'm flabbergasted at this awful attitude and here the customer isn't ever right! We were happy with the food and service from staff but not the attitude of the owner.. Even in macdonalds we would not of had to pay in same circumstances !
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.