We have just arrived back from 2 weeks at the Playa Mar and we were very disappointed with some aspects of our holiday experience. Our primary disappointment was the standard of the rooms. They were small and desperately needed refurbishment. In addition the towels on sun beds rule did not apply and if we went to the pool at 7.30am most of the beds were gone! In our minds this was not the holiday we expected and the hotel seemed reticent to do anything about it.
The entertainment staff were weak and this impacted on the holiday experience. We had a visit from a rep called Johnny who was from the Alcudia Pins and was filling in for a couple of days and he was exceptional. The whole spirit in the hotel was lifted by his enthusiasm and will to please the customers. We had rain for 4 consecutive days and when the staff were asked whether they were going to carry out water polo for what was some peoples last day they said "well nobody has come and asked" and even had the nerve to ask one of the people holidaying at the hotel whether they wished to take it on.
Despite the tired rooms and sunbed wars we couldn't fault the Spanish hotel staff. They couldn't do enough for everyone and the hotel should be proud of their work ethic and wish to please.
You would be hard pushed to find a more beautiful resort than Puerto Pollensa so don't be put off by the hotel review just choose a villa or apartment on the pine walk.
- Official Description (provided by the hotel):
- This complex in Puerto de Pollensa (Majorca) is surrounded by the natural beauty of Majorca's Northern coast. The excellent facilities offer fun and sports activities for the most demanding families. Disconnect at Playa Mar and get ready for your best holiday ever! ... more less
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- Also Known As:
- Aparthotel Playa Mar Hotel Port De Pollenca
- Aparthotel Playa Mar Pollenca
- Aparthotel Playa Mar Hotel Pollenca
- Playa Mar
- Aparthotel Playa Mar & Spa Majorca/Port De Pollenca