I have borrowed this quote from a previous reviewer (hope they don't mind) as I think it sums up the hotel really well - grubby but tolerable!
The rooms are more than just tired: rusty light bulbs, dirty grouting, stained towels, unusable crockery, etc etc. We had ants twice which was dealt with by a cleaner spraying around the edges of the window but didn't move my children's toys first!
The pool area is also grubby! The bridge over the pool is extremely rusty which has dripped onto the flower beds below, so presumably it falls into the pool too! The crab slide is ok but there is also some deterioration around the back.
I have to admit the reception, restaurant and bar staff are amazing and are what make this hotel tolerable. The kids reps are great for the children and 2 of the entertainment reps were lovely. However, we made 5 separate complaints to the hotel reps but we heard nothing and were offered no alternatives or even an apology.
I don't like complaining but this was too much of a disappointment. When you pay for 4 star you want 4 star. This doesn't get anywhere near 4 star.
I can understand why people come back year after year - if you like Thomson entertainment above all else, then this is the place for you. The resort itself is stunning. We walked down the pine walk each evening and this was certainly the highlight of our holiday.
I will never return to this hotel as it really is not worth the money but we're already planning to return to the resort.
- Official Description (provided by the hotel):
- This complex in Puerto de Pollensa (Majorca) is surrounded by the natural beauty of Majorca's Northern coast. The excellent facilities offer fun and sports activities for the most demanding families. Disconnect at Playa Mar and get ready for your best holiday ever! ... more less
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- Also Known As:
- Aparthotel Playa Mar Hotel Port De Pollenca
- Aparthotel Playa Mar Pollenca
- Aparthotel Playa Mar Hotel Pollenca
- Playa Mar
- Aparthotel Playa Mar & Spa Majorca/Port De Pollenca