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“Not four star but strangely likeable”

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Aparthotel Duva & Spa
Ranked #20 of 28 Hotels in Port de Pollenca
Certificate of Excellence
Reviewed 15 September 2012

First impression upon arrival rooms a little dated and tired however clean. Accomodation reasonable size. Pool area OK however majority of sun loungers appear damaged or broken and in need of replacement. Pool area with sun beds somewhat crowded. The pool itself very clean and well maintained. The entertainment staff with limited resources were extremely good and inventive and they were appreciated by all guests. The self service buffet was reasonably varied but the food rarely hot. The spa facilities and the health club are very good but little used and obviously where the hotel gains its four star rating. The on site shop choice very limited but another supermarket closeby better stocked. My husband, adult daughter and I went on an all inclusive basis which I would advise as value for money. The location was quiet - a fifteen minute walk from the beach or a 5 euro taxi ride. Despite all of the comments above there is something appealing about the hotel and the staff who were superb and I would not hesitate to make a return visit.

Room Tip: If you chooses to go on a self catering basis room only has microwave and hob no oven facilites
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  • Stayed: September 2012, travelled with family
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1  Thank Shirley T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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494 - 500 of 771 reviews

Reviewed 12 September 2012

I stayed in this hotel with my mum and sister for a long weekend and it was lovely for a short period of time.

The hotel itself is set at the base of a mountain so there is pretty much nothing around apart from a local supermarket. We took taxis into puerto pollensa each night which only cost 5euro each way and well worth the cost as it is a lovely port.

The rooms are lovely and spacious (we had a one bedroom apartment), and I was impressed with the cleaning quality. We were bed and breakfast and were also impressed with the cleanliness and quality of the breakfasts.

The pool area definitely needs an overhaul. I would say at least half of the sun loungers are broken and/or have wonky backrests which are then uncomfortable. But the pool is clean and the area is cleaned and tidied daily

I would definitely stay here again.

Stayed: September 2012, travelled with family
1  Thank Sam P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2012

Holiday was for 10 days in August 2012, our whole party of 7 adults and 5 children stayed in 4 rooms. Rooms are spacious, plenty storage, ample kitchen facilities and good air con. They were cleaned 6 days a week to a good standard. We all stayed Room only basis but did use the restaurant one evening, basic buffet style with all you can eat and drink (house wines/beer/soft drinks). The food was reasonable but nothing fancy, and you could not eat outside. The pool bar did serve snacks at certain times and the food again was ok.
Pool is VERY DEEP does not have a shallow end at all. There is a small baby/kids pool at the side for little ones. (BEWARE THE TILES, VERY SLIPPY IN FLIP FLOPS WHEN WET) The main down side of this hotel is the size of the pool area, it is pretty small and there are never enough beds. People were going down to the beds at 7.30am and sleeping on them but saving 4/5 others at the same time. Hotel staff come around at 8.45 and are supposed to remove towels off any beds if no one is lying or saving them. (I never saw this happen but I did have to set my alarm for 7.30am to go down at 8am and get beds for our family)
Also the sunbeds themselves are rather uncomfortable and in need of repair or replacing.
Inside the hotel the spa area is great, a real relaxing place if you want to pay for a swimming hat, but at 3 euros its worth it. Across the road there is also another pool (with even less sunbeds than the main pool - we never managed to get beds here at all the whole holiday)
Internet is available in the reception (2 computers).
The tennis courts are a nice area with a cafe and play area including bouncy castle and trampoline for under 9's which cost 3euro for the whole day to come and go from.
Location of the hotel is pretty disappointing, nice views of the hills to the back but then you have a good 15/20 minute walk along a very busy main road to the restaurants/marina/beach area.
Puerto Pollenca is a gorgeous resort with a fantastic long stretch of beach and many restaurants to choose from.
I would certainly come back to this area but would choose another hotel due to the location and sunbed issue. Which is a shame as the hotel is good, and the staff are really nice and friendly.

Room Tip: I wouldn't have a pool that over looks the pool as it is pretty noisy. If you like to sunbathe...
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  • Stayed: August 2012, travelled with family
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1  Thank annassa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2012

We recently stayed for 10 days at the Duva Hotel. We were 2 adults and 2 kids and stayed on a self catering basis. We spent most days at the pool or beach and usually went into town in the evening to eat. There are lots of bars and restaurants in town. Prices are not cheap but we didn't have a bad meal. We knew the hotel was a fair distance from town but didn't realise how few amenities were nearby.

I used the gym once and it was well equipped but did not open until 8:30am. I tried to book the tennis courts but these could only be booked from 9am and the morning slots were block booked (it was too hot to play at any other time!). We snuck on at 8am one morning though and it was fine.

The pool was always busy mainly with families. Some activities were run during the day and there was entertainment most evenings.

Positives
Shuttle bus to/from the beach
Regular activities including archery, rifle shooting and pony rides
Very helpful reception staff
Air-conditioning in bedroom and lounge
Free safety deposit box
Maid service everyday except Sunday
Gym and tennis courts
3 pools on site
Kids club
Entertainment every evening except Saturday

Negatives
Fair distance from town centre - 15-20 mins walk
No oven (looking at other reviews, some rooms do have ovens)
Gym does not open until at least 8:30am
Not enough parasols around main pool
Main pool quite deep
Only the main pool has a bar

Recommended restaurants
Neptuno - tapas restaurant near the town square
Los Zarzales - bit pricey but good Mallorcan food

Recommended trips
Hidropark (Alcudia) - there are better waterparks but the kids loved it
Pollensa Town - very lively in the evening. Try doing the steps!
Alcudia Old Town - step back in time within the medieval city walls

Overall, we enjoyed our stay but have stayed in better hotels for similar prices. I doubt if we will return but think most people who stay there will have a good time.

  • Stayed: August 2012, travelled with family
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Thank Mark P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2012

We went to this hotel as a base for a triathlon training camp run by my partner. As it was in march the weather was about in the late teens not too hot but a perfect temperature for what we were doing. The hotel couldnt be better. We worked in close contact with the manager who couldnt do enough for us. One of our group wanted more pasta and veg in the restaurant and the manager spoke with the chef and made this happen. the restaurant was big with a wide variety of food we even tried something called fried milk which tasted like aniseed. disgusting but intriguing haha. As we were a group of 24 we were able to use a room just off the restaurant so we could all be together as during breakfast and evening meals we usually discussed the day/next day plans. The duva seemed to be a base for a few different cycling and triathlon groups it was perfect. there was a bike hire and a cage room so the ones of us who took bikes away could lock them up safely. The spa was lovely although you had to wear a swim cap in the pool. As the spa is not run directly by the hotel they have their own hours which we found didnt fit with the times on the timetable which we later found out was due to the fact it was easter holidays.

  • Stayed: March 2012, travelled on business
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Thank jojo2989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2012

just got back from a week at the duva, didnt want to leave !! staff really friendly , took us straight to our apartment , very spacious , and clean , well impressed , had kettle and plenty kitchen utensils , beds comfortable , air con perfect working condition , lovely big balcony , looking around the complex , any of the suites would of been fine , last week of august , fully packed but still plenty of lounges around the pools , shop for milk and water etc , we went fully inclusive , so glad we did , all the food was great , loads of choice , it deserves its 4 star rating , without a doubt , the staff could not do enough for you , its a lovely area , found an easy 10 t0 15 min walk to the beach , along the pinewalk is fantastic , great place for adults and children , if anyone finds a fault with the duva , then they obviously have too much of a high standard , this place is superb , from caroline in cambridge

  • Stayed: August 2012, travelled as a couple
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2  Thank Caroline L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2012

Stayed here for 2 weeks at start of August in a 2 bedroom apartment and had a wonderful holiday. It is the second time we have stayed here and found the apartment well equipped, clean and the staff provided excellent customer service. Plenty of activities to do during the day if want to stay around. A pleasant walk into town. Not enough sunbeds but only if you intend to stay there all day. A good relaxing holiday. Would thoroughly recommend. Made use of the spa pool. Intend to return again.

  • Stayed: August 2012, travelled with family
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5  Thank Chris55_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Aparthotel Duva & Spa

Address: Carretera Palma a Pto. Pollenca Km. 58, 07470 Port de Pollenca, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Port de Pollenca
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Port de Pollenca
#14 Family Hotel in Port de Pollenca
#19 Romantic Hotel in Port de Pollenca
Price Range: £60 - £183 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Aparthotel Duva & Spa 3*
Number of rooms: 100
Official Description (provided by the hotel):
The Aparthotel Duva Convention & Spa Center is located in the town of Puerto Pollensa in Majorca. The sandy beach with shallow waters and clean sands is under a mile away from the Duva Pollensa Aparthotel. Puerto Pollensa, which has plenty of shops, boutiques, cafes, bars, restaurants and places for a great nightlife is only 850 metres from the complex. The Duva Aparthotel offers a chilled out atmosphere, which is ideal for those looking for a relaxing break from the hustle and bustle of home life. Cyclist 4 Star complex with security, repair, storage and bike cleaning facilities, washing machine & drier. Professional bike hiring. Cycling & routing backup services & Cycle excursions. Training camps 7 & 14 days. As a complement of our facilities services, we offer you the opportunity succeed in the organization of your own important events. 3 Multifunctional rooms endowed with the most advanced technology and in one of the best evironment of the north side of Majorca. Open from February till November, Come and Enjoy!!! ... more   less 
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Also Known As:
Aparthotel Duva And Spa
Aparthotel Duva Hotel Port De Pollenca
Hotel Aparthotel Duva
Aparthotel Duva & Spa Majorca/Port De Pollenca

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