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“Fab Hotel - Great Value”

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Aparthotel Duva & Spa
Ranked #16 of 29 Hotels in Port de Pollenca
Certificate of Excellence
west midlands
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Fab Hotel - Great Value”
Reviewed 5 September 2013

Just returned from a 4 night stay at the Duva. First time in a hotel for a few years as we normally do a villa share. Apartments are Very clean, staff are lovely, serving of spirits are very generous!!! Entertainment was a good laugh and we all had a great stay thanks :)

Only couple of negatives are the tiles around the pool may as well me made from glass, my kids were forever slipping over and my son did sustain a nasty blow to the head. This meant we had to hold their hands all the time so after day 1 it was off to the beach... Other point to be made is the reserving of sunbeds, frustrating as you couldn't get a bed but only a quarter of beds had people using them.

Would go again and recommend

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mrs2beet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bielestepa, Commercial Manager at Aparthotel Duva & Spa, responded to this review, 30 September 2013
From Aparthotel Duva & Spa we would like to thank for your time spent in reviewing and adding these comments . We are trying to do our best effort to remove the towels all over the sunbeds due the attitude of some guests but sometimes the situation gets really complicated. We wish to see you in the future again. Biel Estepa
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721 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (216)
Date | Rating
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  • Dutch first
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English first
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 September 2013

We have just returned from a week's stay at the Duva. My husband, 6 year old daughter and I all thoroughly enjoyed it. The greeting from the reception staff on arrival was very welcoming, the room was spotlessly clean. When we had booked the holiday initially I had asked for a quieter room and our request had been taken into account as we were facing the mountains, overlooking the tennis courts and on the other side of the hotel from the pool/entertainment area. This meant when we decided we had had enough for the day we could get some peace and quiet and had a pleasant view to enjoy from the comfort of our room. It was useful that the rooms featured the kitchen area, even though we were all inclusive it meant that we had facilities to have snacks and cool drinks in the room if we wanted to.

The bar/restaurant staff were all lovely, so friendly and remembered what you were drinking at what time of day which made you feel like a valued customer (special thanks to Joana (spelling?) who helped us on a couple of occasions when my daughter had spilled drinks. She did so with no complaint and nothing was too much trouble.)

The food in the restaurant was enjoyable, a varied selection, sometimes a little 'fish heavy' which didn't bother me but my husband doesn't eat fish. However, he still always found plenty to eat so not a problem. This is really just personal taste rather than down to the hotel. We were on an all inclusive basis. It was the first time I had holidayed this way and I really enjoyed it.

My husband used the gym during our stay which he enjoyed.

All areas of the hotel were spotlessly clean at all times (except the poolside toilets which could benefit from a clean throughout the day!)

The entertainment was enjoyable. My daughter just loved the mini disco at 8:30pm each night and it was the highlight of her day! We also enjoyed the bingo and the nightly show. The entertainment team worked hard particularly on a very rainy day to keep everyone amused. My husband took part in a couple of the organised activities throughout the day and found it a pleasant break from sitting round the pool and gave him chance to talk to a few of the other holidaymakers.

The whole environment is very friendly and welcoming, from the reception staff to the bar/restaurant staff and the entertainment staff as well as the other holidaymakers who are friendly and pass the time of day without being too OTT!

We didn't do the walk into Puerto Pollenca but we did get a cab there a couple of times at a cost of 5 euros. We did walk back from the Eroski supermarket one day and did it in about 10 minutes. There is a Spar just opposite for getting essentials/heavy items such as bottled water. We also took a bus into the old town of Pollenca which is very picturesque especially from the top of the 365 steps! We did a half day trip to Inca market which we all thoroughly enjoyed and was organised at the hotel reception via a company called No Frills Excursions. We also did a trip to the Caves of Drach organised via Thomas Cook which was pleasant enough but a very long day.

If we were to return to the area, we would have no hesitiation in returning to the Duva.Thanks to all the staff for a wonderful holiday!

Room Tip: Ask for a quieter room away from the pool so that you can 'get away from it all' if you choo...
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Upsy1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bielestepa, Commercial Manager at Aparthotel Duva & Spa, responded to this review, 6 September 2013
From Aparthotel Duva & Spa we would like to thank for your time spent in reviewing and adding these comments and we will improve our cleaning service in the pool toilettes with more frequencies. We wish to see you in the future again. Biel Estepa
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Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 September 2013

What can I say, the place is just brilliant. This is our 3rd visit and we are planning our 4th trip next year. Wonderful staff who remember you from previous visits- friendly and helpful. We would advise visitors to use Hotel courtesy beach bus which takes you to the best part of the beach in the town. I noticed quite a lot of returning visitors from last year which is a good sign of a good place to stay.
Well done Duva staff, good job, keep it up, see you in 2014.

Room Tip: Don't forget to use the beach bus.
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank NoelM676
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bielestepa, Commercial Manager at Aparthotel Duva & Spa, responded to this review, 6 September 2013
From Aparthotel Duva & Spa we would like to thank for your time spent in reviewing and adding these comments that make encourages us to further improve on our aim of achieving maximum customer satisfaction and thanks for your confidence. We wish to see you in the future again. Biel Estepa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reigate, United Kingdom
Level Contributor
58 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 30 August 2013

Stayed for four nights March 2013. We went on a late winter cycling camp based at Hotel Duva in PdP. Room was fairly basic but more than adequate and certainly big enough with separate living/dining area and kitchen.

We had the buffet breakfast and evening meal each day. Good choice of food for both and generally a good standard considering the price paid. The front desk staff were efficient.

The hotel was an ideal base for a cycling camp with specific bike storage provisions and well located for flat rides out to the south/south east or mountain rides to the south west. This hotel is not in the centre of PdP but around a 15 minute walk to the beach and harbour area (plenty of restaurants). There is a large supermarket within a 10 minute walk.

Would definitely return.

  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kendal_Green
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bielestepa, Commercial Manager at Aparthotel Duva & Spa, responded to this review, 6 September 2013
From Aparthotel Duva & Spa we would like to thank for your time spent in reviewing and adding these comments . Our objective in becoming a reference in Sportive Tourism in Puerto Pollensa is pushing so hard in satisfying cycling guests, like you. Sincerely. Biel Estepa
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Manchester, England, United Kingdom
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 30 August 2013

For the price paid this hotel is satisfactory. The staff are all very helpful. Entertainment is the usual type of stuff and the entertainer was very good although some of the evening shows were a bit ropey.

The food, while by no means bad, was a little short of what I would expect of a 4 star hotel

The location is quite a way out of the resort and the walk, although only a 15 - 20 min stroll is along a fairly busy, dusty road for the first half of the journey before the town starts to open up. That said it is well worth the walk because the harbour area is quite beautiful.

While there we did have a problem with the air con and it took a few days to resolve but to be fair the original problem was affecting the whole block, this was sorted in a day or so but then we still had a problem with ours in the lounge which took another couple of days. .

The spa, which was a consideration of booking here was closed for the duration of our stay but the gym was still open

On the whole I would say this was a fairly good 3 star but not really 4 star

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeff R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bielestepa, Commercial Manager at Aparthotel Duva & Spa, responded to this review, 6 September 2013
From Aparthotel Duva & Spa we would like to thank for your time spent in reviewing and adding these comments and we must inform you that last 5th of September the Indoor Hidrotherapy pool has been reopend again. We wish to see you in the future again. Biel Estepa
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Sheffield, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 29 August 2013

Five adults and two children, two year old and a baby.
All inclusive - breakfast, lunch and evening meal. Wine, beer and soft drinks, coffee, tea and a Selection of locally produced alcoholic and non-alcoholic drinks A great selection themed dinners. Good hotel and the rooms were cleaned each day.
The staff were friendly and very helpful and accommodating. The day time entertainment was very enjoyable, archery darts and billiard competitions amongst lots of other activities. The oldest granddaughter really enjoyed the pony riding. A Bit of a walk to the town centre and coastline, but good for exercise and it was really worth the visit to the sea front. All our group made the daily visit to the beach, returning in time to be involved in the enjoyable daily entertainment. A really enjoyable all inclusive holiday.

Room Tip: We were located well away from the pool and entertainment area and it worked just fine.
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  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank keet5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bielestepa, Commercial Manager at Aparthotel Duva & Spa, responded to this review, 6 September 2013
From Aparthotel Duva & Spa we would like to thank for your time spent in reviewing and adding these comments that make encourages us to further improve on our aim of achieving maximum customer satisfaction and thanks for your confidence. We wish to see you in the future again. Biel Estepa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancashire
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 29 August 2013 via mobile

We have just taken our 3rd holiday at the Duva in less than 2 years. As every other time, we can't say what makes this hotel so good, but we just love every minute!!

We stayed for 10 days this time and wish we had booked for longer. The hotel is small and wonderfully relaxing. Although there is enough going on to keep us all entertained throughout the day and night.

On arrival this time i wasn't very happy with the room we had been given but a quick chat with Biel (the Manager) and were moved within the hour. They will always accommodate you if they can.

Personally the best part of our holiday is bumping in to everyone else who we have met over the past couple of years there. But everything else from food to service is just great. Miguel who runs the animation is fantastic and so friendly!! And the bar staff, especially Marco are also brilliant!!

The only comments I would make are that...

1. Habitat guests should stay at the habitat so that duva guests don't have to sit on sunbeds from 8am in order to get one!

2. The rooms (mainly the bathrooms) are really ready for a little updating now. But they are still kept exceptionally clean and as the room is mainly a base it doesn't affect holiday in the slightest!!

We already have our price for next year and are definitely going again so see you next year everyone!!!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AlwaysWright07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bielestepa, Commercial Manager at Aparthotel Duva & Spa, responded to this review, 6 September 2013
From Aparthotel Duva & Spa we would like to thank for your time spent in reviewing and adding these comments that make encourages us to further improve on our aim of achieving maximum customer satisfaction and thanks for your confidence. We wish to see you in the future again. Biel Estepa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Aparthotel Duva & Spa

Property: Aparthotel Duva & Spa
Address: Carretera Palma a Pto. Pollenca Km. 58, 07470 Port de Pollenca, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Port de Pollenca
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Port de Pollenca
#14 Family Hotel in Port de Pollenca
#19 Romantic Hotel in Port de Pollenca
Price Range (Based on Average Rates): £
Hotel Class:3 star — Aparthotel Duva & Spa 3*
Number of rooms: 100
Official Description (provided by the hotel):
The Aparthotel Duva Convention & Spa Center is located in the town of Puerto Pollensa in Majorca. The sandy beach with shallow waters and clean sands is under a mile away from the Duva Pollensa Aparthotel. Puerto Pollensa, which has plenty of shops, boutiques, cafes, bars, restaurants and places for a great nightlife is only 850 metres from the complex. The Duva Aparthotel offers a chilled out atmosphere, which is ideal for those looking for a relaxing break from the hustle and bustle of home life. Cyclist 4 Star complex with security, repair, storage and bike cleaning facilities, washing machine & drier. Professional bike hiring. Cycling & routing backup services & Cycle excursions. Training camps 7 & 14 days. As a complement of our facilities services, we offer you the opportunity succeed in the organization of your own important events. 3 Multifunctional rooms endowed with the most advanced technology and in one of the best evironment of the north side of Majorca. Open from February till November, Come and Enjoy!!! ... more   less 
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Also Known As:
Aparthotel Duva Hotel Port De Pollenca
Aparthotel Duva And Spa
Hotel Aparthotel Duva
Aparthotel Duva & Spa Majorca/Port De Pollenca

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