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“Great holiday”

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Aparthotel Duva & Spa
Ranked #18 of 29 Hotels in Port de Pollenca
Certificate of Excellence
west midlands
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great holiday”
Reviewed 26 June 2014

A big thank you to all the staff at the duva and manager biel,our request was granted on top floor,also we had a great time 4 adults and two children age 3 and 12,will definitely be going again,little tip go all inclusive to save money,it is expensive to eat out in puerto pollensa,rooms cleaned every day except sun,hotel grounds and pool very clean,normal entertainment but good,good luck see you soon.

Room Tip: 1605 to 1601 good
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  • Stayed June 2014, travelled with family
    • Value
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Helpful?
Thank LESLIE T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Biel E, Commercial Manager at Aparthotel Duva & Spa, responded to this review, 1 July 2014
From Aparthotel Duva & Spa we would like to thank for your time spent in reviewing and adding these comments that make encourages us to further improve on our aim of achieving maximum customer satisfaction and thanks for your confidence. We look forward to see you in the future again. Biel
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
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Traveller tips help you choose the right room.   Room tips (220)
Date | Rating
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English first
Rugby, England, United Kingdom
Level 3 Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 22 June 2014

We had a lovely time at this hotel. The staff were super friendly. We were on half board, so enjoyed the meals and drinks for breakfast and dinner. Our one bedroomed apartment was adequate to cope with one meal a day. I loved the thick, thick walls of the apartment so no-one heard anyone else snore (my husband and I stayed here with my two boys). There was plenty of space for us all the sleep and not to be irritated by night-time noises.

I was really impressed with how the hotel went 'all out' for lovely (not OTT or tacky) Halloween decorations either as we stayed here during October half term. The boys thought it was fabulous.

Also the entertainment every night, quizzes, bingo and some music was great for them, as were the in the day activities. Not many families participated, but they loved it. They also enjoyed the table tennis and the pool table. The pool was too cold.

Puerto Pollensa was a lovely place to walk to each day. Lovely beaches and restaurants and shops, although it was small, it was just to our liking and the walk there was very picturesque. A lot of cyclists seemed to enjoy it as a holiday.

Super location and accommodation. Maybe some day we shall return!

  • Stayed October 2013, travelled with family
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Helpful?
1 Thank Ciara K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Biel E, Commercial Manager at Aparthotel Duva & Spa, responded to this review, 1 July 2014
From Aparthotel Duva & Spa we would like to thank for your time spent in reviewing and adding these comments that make encourages us to further improve on our aim of achieving maximum customer satisfaction and thanks for your confidence. We always try to keep decor for Halloween party to make feel the ambient and we will be doing the same as many guests are keep coming back. See you in the future.
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Leeds
Level 3 Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 27 May 2014

This was ouf first out of school holidays vacation. We travelled with our four year old and young baby. The second we arrived we relaxed. This is a very calm but friendly place to be. Hotel very quiet during the day as most people out on their bikes but there were plenty of activities to keep my little boy busy. Very friendly people staying whilst we were there and always someone to chat to or help out with the children. The cyclist in our party made some good friends to ride out with each day leaving us to chill by the pool or down the beach. No kids club as there were no other children but our little man joined in with the adult games round the pool which he loved. He was the only one at the mini disco most nights. Miguel was brilliant doing it just for him. The pool was freezzing and we made use of the indoor pool with our baby. Top tip you must wear a swim hat in the I door pool.Ask for a lower level room so you have space to lie on the patio in the sun whilst its afternoom nap time. Hotel bar is well priced and the food was just fabulous as were the staff. We had one of our best holidays here and we will be back. Although we will be saving hard to pay school holiday prices next time. Our only negztive was that as we left before 8 at 7.50 we were not allowed breakfast which as a four star hotel I think a plated cold meal could have been provided. We were offered biscuits and juice. I think this needs clarifying as we were told we could access this if we told reception the night which we did but the restaurant staff were not aware of this and were not too happy about us going into the restaurant for the juice and biscuits in the morning. However a minor point amongst many many positives. We will be back.

  • Stayed May 2014, travelled with family
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Helpful?
6 Thank JapeLeeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Biel E, Commercial Manager at Aparthotel Duva & Spa, responded to this review, 2 June 2014
From Aparthotel Duva & Spa we would like to thank for your time spent in reviewing and adding these comments that make encourages us to further improve on our aim of achieving maximum customer satisfaction and thanks for your confidence. Also we feel so sorry about your departure day when you missed breakfast, that Tuesday we changed the opening times.We wish to see you in the future again. Biel Estepa
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West Vancouver, Canada
Level 3 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 May 2014

I had a one bedroom apartment with a full kitchen and living room. It was very comfortable. I bought food for breakfast and lunch. I had diner in the buffet which was ok but not great. They have a bike locker and a bike service available several day a week. There were quite a few cyclists in the hotel but no organized rides. I rode with a group that leaves tolo's restaurant every morning at 9 am. They are a great group of locals that are happy to have visitors join their rides.

This place is about a km from the beach so would not be ideal for families. They do have a pool though. I didn't try the spa.

  • Stayed May 2014, travelled solo
    • Value
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Helpful?
4 Thank gregaasen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Biel E, Commercial Manager at Aparthotel Duva & Spa, responded to this review, 2 June 2014
From Aparthotel Duva & Spa we would like to thank for your time spent in reviewing and adding these comments . Our objective in becoming a reference in Sportive Tourism in Puerto Pollensa is pushing so hard in satisfying cycling guests, like you. Sincerely. Biel Estepa
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Sheffield, UK
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 12 May 2014

The rooms in this hotel are nice, spacious and clean. There was a maid visit each day which was good and we got clean towels as required.

Check in was very easy and smooth - we were given a ground floor I would think due to the fact we were travelling with our 18 month old child so this was a positive. However, I would avoid the ground floor otherwise as there is no view whereas the higher floors will get a great view. We were provided with a cot which was also clean and safe for the little one.

The hotel is a twenty minute walk from the main square along a busy road, some of which has no pavement and you have to cross a roundabout by walking in the road or cycle lane. We were aware of this before booking and accepted this as the hotel had an indoor swimming pool.

As we visited in late April we knew the pools and sea would not be warm enough for our little one but as he loves swimming we wanted the indoor pool. The hotel website and brochures on the reception desk show the lovely indoor pool along with people swimming it it. However, when we tried to use it we were told that it is actually a spa (hence the name) and that everyone - including babies had to wear a swimming cap - despite this not happening on the promotional pictures! There are also times when children and guests are not allowed in the pool. Our little one doesn't like wearing hats in the sun so we had no chance of him wearing a tight swimming cap in the pool. Reception made us feel an inconvenience for raising this issue and whilst they relented and allowed him to swim without a cap it was uncomfortable. (We also had to buy the caps at 3 euros each!) For us this really spoiled our stay and we did not swim there again.

To sum up, a nice hotel but a long way out and next time we will stay somewhere much closer and more child friendly.

A lot of cyclists were here at the same time as us and for them I think the place seemed perfect, just not great for families.

Room Tip: A high floor for a view.
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  • Stayed April 2014, travelled with family
    • Value
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Helpful?
4 Thank paulh454
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Biel E, Commercial Manager at Aparthotel Duva & Spa, responded to this review, 17 May 2014
From Aparthotel Duva & Spa we would like to thank for your time spent in reviewing and adding these comments . We must inform that in Spain it's compulsory to wear a swimming cap in wet areas where the high temperature in the swimmning pool could produce infections from microbes placed all over your hair. We do feel sorry if this issue spoiled your holiday and we wish to see you in the future again. Biel Estepa
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Bedford, United Kingdom
Level 4 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 10 May 2014 via mobile

This is the earliest time of year we've stayed at Duva, and as usual we were greeted by the friendly helpful staff, who we now know quite well as this was our sixth visit.
If you want to step straight out on to the beach then Duva isn't for you as it's a 10 - 15 mins walk to the beach. However the walk will justify a leisurely drink by the sea, or you could go on a boat trip, scuba dive, sailing.....
Duva has plenty of sporting facilities and is popular with cyclist from all over the world. Our stay coincided with competitors and visitors to the Mallorca Ironman event.
During our stay we hired a car to explore the breathtaking scenery through the mountains, although we could've hired cycles from the hotel to do the same if we were fit enough or crazy enough to try, I think I'll leave the mountains to the experts and goats!

We made use of the all inclusive option on this visit instead of the half board option we normally take. This suited our routine of breakfast, exploring the town or a trip out, return for late lunch, relaxing by the pool, followed by dinner and the evening entertainment. (We thoroughly enjoyed the Rock tribute band 'Route 66' )

The staff at Duva are always friendly and there to help with any guidance and assistance if required.

We will certainly be returning.

Stayed May 2014, travelled with family
Helpful?
6 Thank TonyRoberts40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Biel E, Commercial Manager at Aparthotel Duva & Spa, responded to this review, 17 May 2014
From Aparthotel Duva & Spa we would like to thank for your time spent in reviewing and adding these comments that make encourages us to further improve on our aim of achieving maximum customer satisfaction and thanks for your confidence. We are so proud to keep having your confidence in our services and we try to do the best for our repeat bookers. We wish to see you in the future again. Biel Estepa
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Nottingham
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 6 May 2014

Just got back from another great week this time at the Duva. Never stopped here before but friends recommended it. What a good choice! They have the most friendly reception staff we have met. We asked for a high floor room that got the afternoon sun and they didn't disappoint us. The rooms are very spacious having a lounge and separate bedroom which are clean and well maintained. We went self catering as there are many great restaurants in the resort which would be a shame not to visit! Would not hesitate to go back here again. The only thing I would point out is the Hotel is about a twenty minute walk into the main resort or 1.50 euro on the local bus.

  • Stayed May 2014, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Roger T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Biel E, Commercial Manager at Aparthotel Duva & Spa, responded to this review, 17 May 2014
From Aparthotel Duva & Spa we would like to thank for your time spent in reviewing and adding these comments that make encourages us to further improve on our aim of achieving maximum customer satisfaction and thanks for your confidence. We wish to see you in the future again. Biel Estepa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Aparthotel Duva & Spa

Property: Aparthotel Duva & Spa
Address: Carretera Palma a Pto. Pollenca Km. 58, 07470 Port de Pollenca, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Port de Pollenca
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Port de Pollenca
#14 Family Hotel in Port de Pollenca
#19 Romantic Hotel in Port de Pollenca
Price Range (Based on Average Rates): £
Hotel Class:3 star — Aparthotel Duva & Spa 3*
Number of rooms: 100
Official Description (provided by the hotel):
The Aparthotel Duva Convention & Spa Center is located in the town of Puerto Pollensa in Majorca. The sandy beach with shallow waters and clean sands is under a mile away from the Duva Pollensa Aparthotel. Puerto Pollensa, which has plenty of shops, boutiques, cafes, bars, restaurants and places for a great nightlife is only 850 metres from the complex. The Duva Aparthotel offers a chilled out atmosphere, which is ideal for those looking for a relaxing break from the hustle and bustle of home life. Cyclist 4 Star complex with security, repair, storage and bike cleaning facilities, washing machine & drier. Professional bike hiring. Cycling & routing backup services & Cycle excursions. Training camps 7 & 14 days. As a complement of our facilities services, we offer you the opportunity succeed in the organization of your own important events. 3 Multifunctional rooms endowed with the most advanced technology and in one of the best evironment of the north side of Majorca. Open from February till November, Come and Enjoy!!! ... more   less 
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Also Known As:
Aparthotel Duva And Spa
Aparthotel Duva Hotel Port De Pollenca
Hotel Aparthotel Duva
Aparthotel Duva & Spa Majorca/Port De Pollenca

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