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“Duva Apartments, Port De Pollenca”

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Aparthotel Duva & Spa
Ranked #21 of 28 Hotels in Port de Pollenca
Certificate of Excellence
Reviewed 2 July 2014

We stayed in an apartment for a week on 16th June 2014. Hotel staff are friendly and really helpful. The apartments look rather tired and are in need of a facelift. Our air conditioning unit was leaking onto the kitchen floor, which made quite a mess. The fault was rectified after 2 days but the stains on the ceiling showed it wasn't the first time this had happened. There were not enough parasols around the pool, a resident was told quite a few of them had been damaged in a storm and that was why they were short. The walk to the main centre takes approximately 15 minutes (either a walk along a busy road or a slightly longer walk through the residential area). We ate at a new restaurant opposite the hotel called Stefano's (which was lovely). We will definitely visit this resort again but will stay closer to the town centre.

Room Tip: I would recommend the rooms facing the pool.
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  • Stayed: June 2014, travelled as a couple
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Thank Winnie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Biel E, Commercial Manager at Aparthotel Duva & Spa, responded to this reviewResponded 14 July 2014

From Aparthotel Duva & Spa we would like to thank for your time spent in reviewing and adding these comments that make encourages us to further improve on our aim of achieving maximum customer satisfaction and we do inform that we have repaired the parasols and there are all over the 3 different swimming pools. We look forward to see you in the future again. Biel

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344 - 350 of 771 reviews

Reviewed 1 July 2014

Pros- quiet location, just out of town and easy parking.
- helpful staff and 24 hour reception
- fully equipped kitchen with plenty of utensils, even egg cups, well cleaned daily
- nice big pool with pool bar and lots of beds
- requested quiet room with morning sun and got it, overlooking deep pond with fish and terrapins
- air con worked well (if slightly noisy at night)
- TV with limited UK channels

Cons - only 30 mind free WiFi - if restaurants can offer full free service, why not hotel?
- could do with more umbrellas at pool
- reserving of beds at pool occurs despite warning signs, as does use of lilos and diving
- pool is deep at both ends which prevents paddling for non-swimmers
- "animations" team work hard to run games but not our cup of tea, pool bar music too loud on occasions
- no replenishment of shower gels/shampoos

All in all a good choice for a fly and flop holiday and well located for a sightseeing one. We didn't get to use spa facilities as so hot outside but looked nice.

Stayed: June 2014, travelled as a couple
2  Thank GraeB2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Biel E, Commercial Manager at Aparthotel Duva & Spa, responded to this reviewResponded 14 July 2014

From Aparthotel Duva & Spa we would like to thank for your time spent in reviewing and adding these comments and we kindly explain part of your different comments: 1.Wifi: the local charge is based due the distance and the investment of a new system. 2. We have set more parasols in all pools and we still trying to accomplish the rules about reserving sunbeds. 3. About entertainment we are following a programme designed for a family hotel 14 days Ents routine that is recongnized by different TTOO. 4.- We supply gels & shampoos on arrival and on request. For environmental policy we don't replace daily. We look forward to see you in the future again. Biel

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Reviewed 1 July 2014

We stayed in a 1 bedroom apartment on an All Inclusive basis, the food was amazing, a variety every day and not repetitive! The complex was very clean with picturesque gardens and lily ponds, the property is located away from the bustling promenade but easily reached by a 10 min walk down to the beach and quietly set in a beautiful location with the mountains of Pollensa in the picturesque background. All staff were very friendly and nothing was too much trouble. Would definitely return for a family holiday

Room Tip: The 2 bedroom apartments have recently been refurbished and are hugh!! Apartments overlooking the po...
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  • Stayed: May 2014, travelled with family
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1  Thank Flickchick2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Biel E, Commercial Manager at Aparthotel Duva & Spa, responded to this reviewResponded 14 July 2014

From Aparthotel Duva & Spa we would like to thank for your time spent in reviewing and adding these comments that make encourages us to further improve on our aim of achieving maximum customer satisfaction and thanks for your confidence. We look forward to see you in the future again. Biel

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Reviewed 30 June 2014

Very helpful and friendly staff. Room clean and everything you would expect in self catering accommodation. Pool of good size and depth. Spa a bonus although not used much as weather was good. At time of visit there were more than enough sun loungers for everyone although parasols were in short supply as they were being repaired. Would definitely return to Puerto Pollensa itself as it is a great resort. We did have a car so the fact that the Duva was a 20 min walk from the centre wasn't a problem.

Room Tip: We stayed in a one bedroom self catering apartment. The second bed in the lounge area is only suitab...
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  • Stayed: June 2014, travelled with family
    • Value
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Thank 15doctors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Biel E, Commercial Manager at Aparthotel Duva & Spa, responded to this reviewResponded 3 July 2014

From Aparthotel Duva & Spa we would like to thank for your time spent in reviewing and adding these comments that make encourages us to further improve on our aim of achieving maximum customer satisfaction and we do inform that we have repaired the parasols and there are all over the 3 different swimming pools. We look forward to see you in the future again. Bie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2014

We have just returned from a 2 week holiday in Majorca, staying at Duva. The staff were fantastic, nothing was too much trouble. My husband left his hand luggage on the transfer coach and they telephoned countless people to get this back for him.
Our room was clean, spacious and with a lovely view of the mountains (F block 2012 - highly recommended).
A 15 min walk to either the harbour or the beach but this isnt a huge issue - we did it every day with a 1 and 4yr old.
All i can say is book here, its great!

  • Stayed: June 2014, travelled with family
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Thank Donna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Biel E, Commercial Manager at Aparthotel Duva & Spa, responded to this reviewResponded 3 July 2014

From Aparthotel Duva & Spa we would like to thank for your time spent in reviewing and adding these comments that make encourages us to further improve on our aim of achieving maximum customer satisfaction and thanks for your confidence. We look forward to see you in the future again. Biel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2014

After getting our flight home cancelled due to French air traffic controllers strike, we were at a complete loss as to what to do first!
Magda & her male colleague couldn't have been more helpful, nothing was too much trouble and they really went out of their way to help us!!!!!
We really can't thank them enough and can't speak more highly of them both!
What a credit to the hotel!!!
Many thanks!!!!!!!!

  • Stayed: June 2014, travelled as a couple
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Thank Lisa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Biel E, Commercial Manager at Aparthotel Duva & Spa, responded to this reviewResponded 3 July 2014

From Aparthotel Duva & Spa we were so glad to help and assist you as the same way as we would do for anybody. We wish to see you in the future again. Biel Estepa

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Reviewed 28 June 2014

Our holiday got off to a great start as we were first off the coach after a transfer of just under an hour, which was shorter than we expected. We were quickly checked in by the friendly reception staff and were delighted to be told that our request for a high room had been granted.

Our apartment was spacious and clean. We found it very quiet with none of the usual hotel noise you have to endure, probably because the apartment blocks are well designed and rooms are not ‘mirror image’ to each other.

There was a relaxed and pleasant feel throughout the hotel and we met so many lovely people, both guests and staff. There was always someone to smile at or have a chat to.

The only snacks available for all inclusive guests seemed to be sandwiches or fruit, although there were other foods available to buy which were not included. This was different to other hotels we have been to, where all snacks are included. This may be because the hotel is not exclusively all inclusive but has half board/self catering guests as well.

To go to the main town, turn right out of the hotel, right again and then left at the roundabout. It’s around a 15 minute walk or €5 in a taxi from reception. The town is lovely and you can relax with a cocktail at a beachfront hotel after your walk! There is a market held in town on Wednesdays.

For cigarettes, there is a tobacco shop on the way to town, past the Eroski and the traffic lights. This is small but there is a larger one just further up the road, which you will see down a side street to your right.

The hotel runs a courtesy bus to a beautiful stretch of beach every day except weekends. If you would prefer to walk, it is about 15 minutes away, straight on through the roundabout. If you feel a little unsure before heading out in the area, reception staff are very helpful and will mark directions out on a map for you.

The hotel is a little of out the way but if you are looking for a relaxing break to unwind, this is an ideal place. We had a lovely time and cannot wait to return.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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2  Thank goldenticket21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Biel E, Commercial Manager at Aparthotel Duva & Spa, responded to this reviewResponded 3 July 2014

From Aparthotel Duva & Spa we would like to thank for your time spent in reviewing and adding these comments that make encourages us to further improve on our aim of achieving maximum customer satisfaction and thanks for your confidence. We wish to see you in the future again. Biel Estepa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Aparthotel Duva & Spa

Address: Carretera Palma a Pto. Pollenca Km. 58, 07470 Port de Pollenca, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Port de Pollenca
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Port de Pollenca
#14 Family Hotel in Port de Pollenca
#19 Romantic Hotel in Port de Pollenca
Price Range: £60 - £184 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Aparthotel Duva & Spa 3*
Number of rooms: 100
Official Description (provided by the hotel):
The Aparthotel Duva Convention & Spa Center is located in the town of Puerto Pollensa in Majorca. The sandy beach with shallow waters and clean sands is under a mile away from the Duva Pollensa Aparthotel. Puerto Pollensa, which has plenty of shops, boutiques, cafes, bars, restaurants and places for a great nightlife is only 850 metres from the complex. The Duva Aparthotel offers a chilled out atmosphere, which is ideal for those looking for a relaxing break from the hustle and bustle of home life. Cyclist 4 Star complex with security, repair, storage and bike cleaning facilities, washing machine & drier. Professional bike hiring. Cycling & routing backup services & Cycle excursions. Training camps 7 & 14 days. As a complement of our facilities services, we offer you the opportunity succeed in the organization of your own important events. 3 Multifunctional rooms endowed with the most advanced technology and in one of the best evironment of the north side of Majorca. Open from February till November, Come and Enjoy!!! ... more   less 
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Also Known As:
Aparthotel Duva And Spa
Aparthotel Duva Hotel Port De Pollenca
Hotel Aparthotel Duva
Aparthotel Duva & Spa Majorca/Port De Pollenca

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