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“Had a great stay staff very friendly”

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Aparthotel Duva & Spa
Ranked #19 of 28 Hotels in Port de Pollenca
Certificate of Excellence
Reviewed 8 July 2014

Stayed here in July with my sister and her son. We found the staff friendly! The entertainment staff were fab the kids liked them a lot :) place was clean and well looked after ! Food was very good as well will deffo think about going back next year ;-) only down side was if all inclusive come 11 your only allowed 1 drink on your table which I could not understand as after that you had to pay was the down side think the management should look at this ! Also they put a tent above the pool table which made you can't take a shoot from all angles ! But over all stay fab and will be back :-) thank you too all the staff for a great stay x

  • Stayed: July 2014
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1  Thank Cavaqueen12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Biel E, Commercial Manager at Aparthotel Duva & Spa, responded to this reviewResponded 14 July 2014

From Aparthotel Duva & Spa we would like to thank for your time spent in reviewing and adding these comments that make encourages us to further improve on our aim of achieving maximum customer satisfaction and thanks for your confidence. We look forward to see you in the future again. Biel

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324 - 330 of 754 reviews

Reviewed 7 July 2014

We have just returned from two weeks at the Duva. We had a great time. It was far enough out of town so there was very little traffic noise but easy to walk to the beach though the hotel does provide a free shuttle bus!! The staff were really helpful and the evening entertainment really good. The kids club looked pretty good although we didn't have and children with us to sample it. There are three really good pools, tennis courts and a huge series of water lily ponds with fish, crayfish and terrapins. All in all it was a great holiday.

  • Stayed: June 2014, travelled as a couple
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2  Thank Zombatar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Biel E, Commercial Manager at Aparthotel Duva & Spa, responded to this reviewResponded 14 July 2014

From Aparthotel Duva & Spa we would like to thank for your time spent in reviewing and adding these comments that make encourages us to further improve on our aim of achieving maximum customer satisfaction and thanks for your confidence. We look forward to see you in the future again. Biel

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Reviewed 7 July 2014

Just returned from a week in the Duva at the end of June. As others have said, it is about a 15-20 minute walk out of Puerto Pollensa, which isn't ideal for those with very young children, but it does have the benefit of making the hotel area itself very quiet and peaceful.

We had a 1 bedroom apartment on the ground floor beside the lily ponds (yes, we did see the terrapin!) which was a lovely location, and reasonably quiet. Although the Habitat apartments just across the way did have some loud music in the evenings, it tended to stop at a sensible time.

The apartment itself was fine and had everything we needed, including what appeared to be a virtually brand new travel cot for our 20-month old. It was useful to have UK TV channels, although for some reason ITV didn't work - which actually was a blessing as we didn't have to endure their World Cup coverage. :-)

Food again was fine - we stayed half board, and there was a pretty decent selection of food every evening.

The pool area was good too, although we quite often went instead to the smaller pool beside the tennis courts, as it was better for non-swimmers.

The good points:
* Staff are superb, extremely helpful and friendly. Particular mention to Joana in the restaurant, who offered to dance with our wee one. :-)
* Location - nice and quiet, with superb scenery around the hotel (although of course with the drawback of the walk into town)
* Animation team - we didn't partake in the activities, but they seemed to have boundless energy and were always smiling. (Thanks for the balloons!)
* Our fellow residents - a very friendly bunch of people.

Some things that require improvement:
* The apartments definitely need a refurbishment. They're by no means uncomfortable, but need to be brought up to date. The dining room also desperately needs new chairs, as many of the existing ones are starting to fall apart.
* Some kind of information folder should be provided for guests. There are plenty of facilities and services in the hotel, but we only found out about some of them by accident.
* It's inexcusable that hotels are still charging for Wifi in this day and age. It should be free, full stop, not just for 30 minutes during the entire stay.
* Only one room key card per apartment, and if you lose the original you have to pay a deposit for a replacement? Come on folks - give out two cards originally at least.

To sum up, we had a brilliant week, and the staff at the Duva really do an excellent job. If whoever owns the hotel was prepared to make a bit of an investment, it would be a top quality place to stay. If they don't invest, they will be letting their staff down very badly.

Room Tip: If you have young children, go for a ground floor apartment in Block B beside the lily ponds.
  • Stayed: June 2014, travelled with family
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Thank DarrenNI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Biel E, Commercial Manager at Aparthotel Duva & Spa, responded to this reviewResponded 14 July 2014

From Aparthotel Duva & Spa we would like to thank for your time spent in reviewing and adding these comments that make encourages us to further improve on our aim of achieving maximum customer satisfaction and we do inform that we have taken note of your comments for a refurbish and we wish to do it in the future. We do supply a pack of the Actual Info on your arrival and there's a leaflet in every apartment with all the General information. The wifi is payable due the new system that has been renewed. The double card refundable deposit is required for only safety reasons. We look forward to see you in the future again. Biel

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Reviewed 2 July 2014

We stayed in an apartment for a week on 16th June 2014. Hotel staff are friendly and really helpful. The apartments look rather tired and are in need of a facelift. Our air conditioning unit was leaking onto the kitchen floor, which made quite a mess. The fault was rectified after 2 days but the stains on the ceiling showed it wasn't the first time this had happened. There were not enough parasols around the pool, a resident was told quite a few of them had been damaged in a storm and that was why they were short. The walk to the main centre takes approximately 15 minutes (either a walk along a busy road or a slightly longer walk through the residential area). We ate at a new restaurant opposite the hotel called Stefano's (which was lovely). We will definitely visit this resort again but will stay closer to the town centre.

Room Tip: I would recommend the rooms facing the pool.
  • Stayed: June 2014, travelled as a couple
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Thank Winnie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Biel E, Commercial Manager at Aparthotel Duva & Spa, responded to this reviewResponded 14 July 2014

From Aparthotel Duva & Spa we would like to thank for your time spent in reviewing and adding these comments that make encourages us to further improve on our aim of achieving maximum customer satisfaction and we do inform that we have repaired the parasols and there are all over the 3 different swimming pools. We look forward to see you in the future again. Biel

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Reviewed 1 July 2014

Pros- quiet location, just out of town and easy parking.
- helpful staff and 24 hour reception
- fully equipped kitchen with plenty of utensils, even egg cups, well cleaned daily
- nice big pool with pool bar and lots of beds
- requested quiet room with morning sun and got it, overlooking deep pond with fish and terrapins
- air con worked well (if slightly noisy at night)
- TV with limited UK channels

Cons - only 30 mind free WiFi - if restaurants can offer full free service, why not hotel?
- could do with more umbrellas at pool
- reserving of beds at pool occurs despite warning signs, as does use of lilos and diving
- pool is deep at both ends which prevents paddling for non-swimmers
- "animations" team work hard to run games but not our cup of tea, pool bar music too loud on occasions
- no replenishment of shower gels/shampoos

All in all a good choice for a fly and flop holiday and well located for a sightseeing one. We didn't get to use spa facilities as so hot outside but looked nice.

Stayed: June 2014, travelled as a couple
2  Thank GraeB2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Biel E, Commercial Manager at Aparthotel Duva & Spa, responded to this reviewResponded 14 July 2014

From Aparthotel Duva & Spa we would like to thank for your time spent in reviewing and adding these comments and we kindly explain part of your different comments: 1.Wifi: the local charge is based due the distance and the investment of a new system. 2. We have set more parasols in all pools and we still trying to accomplish the rules about reserving sunbeds. 3. About entertainment we are following a programme designed for a family hotel 14 days Ents routine that is recongnized by different TTOO. 4.- We supply gels & shampoos on arrival and on request. For environmental policy we don't replace daily. We look forward to see you in the future again. Biel

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Reviewed 1 July 2014

We stayed in a 1 bedroom apartment on an All Inclusive basis, the food was amazing, a variety every day and not repetitive! The complex was very clean with picturesque gardens and lily ponds, the property is located away from the bustling promenade but easily reached by a 10 min walk down to the beach and quietly set in a beautiful location with the mountains of Pollensa in the picturesque background. All staff were very friendly and nothing was too much trouble. Would definitely return for a family holiday

Room Tip: The 2 bedroom apartments have recently been refurbished and are hugh!! Apartments overlooking the po...
  • Stayed: May 2014, travelled with family
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1  Thank Flickchick2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Biel E, Commercial Manager at Aparthotel Duva & Spa, responded to this reviewResponded 14 July 2014

From Aparthotel Duva & Spa we would like to thank for your time spent in reviewing and adding these comments that make encourages us to further improve on our aim of achieving maximum customer satisfaction and thanks for your confidence. We look forward to see you in the future again. Biel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2014

Very helpful and friendly staff. Room clean and everything you would expect in self catering accommodation. Pool of good size and depth. Spa a bonus although not used much as weather was good. At time of visit there were more than enough sun loungers for everyone although parasols were in short supply as they were being repaired. Would definitely return to Puerto Pollensa itself as it is a great resort. We did have a car so the fact that the Duva was a 20 min walk from the centre wasn't a problem.

Room Tip: We stayed in a one bedroom self catering apartment. The second bed in the lounge area is only suitab...
  • Stayed: June 2014, travelled with family
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Thank 15doctors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Biel E, Commercial Manager at Aparthotel Duva & Spa, responded to this reviewResponded 3 July 2014

From Aparthotel Duva & Spa we would like to thank for your time spent in reviewing and adding these comments that make encourages us to further improve on our aim of achieving maximum customer satisfaction and we do inform that we have repaired the parasols and there are all over the 3 different swimming pools. We look forward to see you in the future again. Bie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Aparthotel Duva & Spa

Address: Carretera Palma a Pto. Pollenca Km. 58, 07470 Port de Pollenca, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Port de Pollenca
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Port de Pollenca
#14 Family Hotel in Port de Pollenca
#19 Romantic Hotel in Port de Pollenca
Price Range: £59 - £152 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Aparthotel Duva & Spa 3*
Number of rooms: 100
Official Description (provided by the hotel):
The Aparthotel Duva Convention & Spa Center is located in the town of Puerto Pollensa in Majorca. The sandy beach with shallow waters and clean sands is under a mile away from the Duva Pollensa Aparthotel. Puerto Pollensa, which has plenty of shops, boutiques, cafes, bars, restaurants and places for a great nightlife is only 850 metres from the complex. The Duva Aparthotel offers a chilled out atmosphere, which is ideal for those looking for a relaxing break from the hustle and bustle of home life. Cyclist 4 Star complex with security, repair, storage and bike cleaning facilities, washing machine & drier. Professional bike hiring. Cycling & routing backup services & Cycle excursions. Training camps 7 & 14 days. As a complement of our facilities services, we offer you the opportunity succeed in the organization of your own important events. 3 Multifunctional rooms endowed with the most advanced technology and in one of the best evironment of the north side of Majorca. Open from February till November, Come and Enjoy!!! ... more   less 
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Also Known As:
Aparthotel Duva And Spa
Aparthotel Duva Hotel Port De Pollenca
Hotel Aparthotel Duva
Aparthotel Duva & Spa Majorca/Port De Pollenca

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