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“Great setting, lovely hotel”
Review of Hotel Illa d'Or

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Hotel Illa d'Or
Ranked #3 of 31 Hotels in Port de Pollenca
Certificate of Excellence
Chester, England
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
“Great setting, lovely hotel”
Reviewed 25 November 2007

Enjoyed a lovely 8 night stay here early November 07.
Booked Hotel on line through Thomson site ( £444 for the 2 of us on half board with a full Sea view room but no balcony ), and the flights with BMIbaby (£144 return for the 2 from Manchester). We aranged the transfers though Taxis Conde at 67€ each way, who were waiting for us on arrival at the Airport and picked us up at the agreed time on our return.
Of our 9 days in resort we had 7 lovely sunny days of about 70 degrees, though it did go cold at night.
The Hotel itself has a wonderfull location at the waters edge overlooking the bay of Puerto Pollensa, some fifteen minute stroll along pine walk from the town and the marina, with lovely views all the way, though at night it can be a bit tricky as its dimly lit, and the floor a little uneven. Breakfasts at the hotel offers a wide choice of fruit, cerial,cakes, yoghurt and a full english, Tea, coffee and real Orange juice. Breakfast can be taken between 07:45 & 10:45
During winter months lunch is taken in the dining room, with a wide choice of menu from which Moira can highly recommend the Paella. Dinner can be taken between 19;30 &22:30 (last orders 21:30) and is a four course waiter service menu (starter, pre main course, main course and dessert) there is usually about half a dozen choices for each course apart from the pre main course. Choices include a carvery every night ranging from Turkey,Chicken,Lamb and Salmon etc, also a fish and vegetarian option, the salad bar can be taken as a choice for any of the first 3 courses. Ceoliac suffers (no wheat etc) have there own extensive menu, first time we've come across this at any hotel we've previously stayed at much to the delight of Moira. Food on the whole was good, but courses can range from poor to excellent. You are allocated a table in the dining room (non smoking) which you keep for the duration of your stay, there is a bit of a pecking order, and we got the distinct impression that the more you paid for your room, or if you were a regular guest ( which a lot of people were) you got a table nearer the window and the fabulous views of the bay, we were near the back of the room in the cheap seats!.The hotel provides entertainment most nights which during our stay included a Jazz trio, Mallorcan dancers, classical pianist & violinist, and a local 3 piece band playing popular tunes to dance too. They also aranged transport and entrance to an evening in Pollenca town for a performance by a classical singer, and on other nights they play a dvd on the inhouse tv chanel early and late evening. On Friday mornings during November they arange free transport to Pollensa town and the services of a guide for a free 3 hour sight seeing stroll through the town. The Illa D'or also has a health & beauty centre offering a wide range of facial and body treatments, and operates a turn down service with chocolates and a weather forcasting card for the following day. At the end of our holiday we asked reception if we could keep our room till 15;30 which they were happy to oblige at no extra cost. The hotel does cater for its clientel very well, most of which are retired English couples.
The resort winds down in early November with most of the bars/restaurants closed.Though there are lots of cultural events taking place on the Island including the 4 day "La Fira" (think arts & crafts) on in Pollensa town,which was extemly busy with locals and tourists alike, free buses are laid on from the port. We had lunch at Maxims in the square at Puerto Pollensa a couple of times and realy enjoyed it. The Wednesday market is still on and can be a nice distraction from sunbathing at the hotel. On another day we caught the bus near the marina for the 50minute journey to Palma and had a lovely day shoping, and going round the beautiful Cathederal, followed by lunch at Fabrica23. On Tuesday we caught the bus to Alcudia a few km's from PP and enjoyed the market in the old town followed by a lovely 3 course lunch in the courtyard at l'arca den peter for 8:50€. For a special treat book a table at C'an Costa in Pollensa town, we had Sunday lunch there during the fair and had our best meal of the week (3 courses 23:50€)
Regards
Carl & Moira.

  • Liked — Location
  • Disliked — no balcony in the bedroom
  • Stayed November 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
12 Thank carl1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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London
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 1 November 2007

It's a hotel that has eveyrthing going for it- a perfect location right on the water's edge. A recent well executed renovation of the interiors and exterior. Sadly the guarantee of coaches of silver haired package tourists has allowed the hotel to forget that service is paramount if the 4 star dream is to be delivered.It just does not deserve it's stars. 3 maybe but never 4.

The food is way short of a 4 star establishment. The set dinner menu is flacid and pre prepared - not what you'd expect in a luxury hotel. The a la carte isn't much better - it's all rather mushy and discoloured. The alfresco dining is a fabulous setting but the waiter managed to lose the order for 45 minutes - then when it did appear it looked like it had been loking for us for 45 minutes.
The bedroom - a junior suite in our case, was airy but again not a patch on other hotels in the area. The bathrooms are smart and functional.
Indoor and outdoor pools were pleasant and although small more than adequate for this time of year,
Probably it's reception that lets this hotell down most. They never volunteer to help or enquire if you're having a good stay. They all seem to sit absorbed by their computer screens with the odd adventure to the counter to take a bill payment. Even Buttons seemed to have lost the art of case carrying. When it comes to asking for assistance the attitude is worthy of 2 poor stars - they make you feel guilty for asking and certainly they would never consider stretching themselves a bit to help a guest out.
There is a lot better to be had on the island for the same or less money - possibly not with such a pretty setting but we did leave feeling shortchanged and that doesn't do a lot for feeling like going back.

  • Liked — the position on the beach
  • Disliked — the surliness of the staff
  • Stayed October 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
11 Thank destay1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London UK
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 28 August 2007

We fancied a quiet long weekend break in the sunshine so I did a google search for boutique hotels and found this one! It looked perfect and reviews were positive!
It was exactly what I was looking for - quiet, on the beach and overall ambiance was very relaxing!
The breakfast was fabulous - a fantastic selection of food - great fry up but lots of fresh fruit and continental choices as well.
Tennis courts were great - but beware they charged for court hire which wasn't stated anywhere in the literature - our only gripe!
Beds alongside the sea - despite the hotel requesting no reservations - they were obviously reserved and as space is limited - advise you to follow suit!
Indoor pool and jacuzzi - lovely!
Rooms - very nicely furnished and you get robes too which is great - beds turned down in the evening with a chocolate!
All in all a wonderful location - a 15 min stroll into the Port where there are lots of fab restaurants. I would definitely return here to this beautiful spot!

  • Liked — easy to get to and fab location
  • Disliked — nothing
  • Stayed August 2007, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
16 Thank MadsLondonUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheffield
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 18 August 2007

We had an excellent 7 day stay at this hotel booked with Thomson.The hotel is spotlessly clean, food fantastic so much choice. weather great and staff really efficient and friendly. worth the money. such a relaxing position . we had a room with balcony and side sea view which was lovely.free internet access.
It is a very quiet hotel no screaming kids or lager louts!
perfect if you want a relaxing week in the sun with great food!
am going back next year!!!
if you are thinking of staying in Purto Pollensa stay here it is worth it.!!!

  • Liked — food
  • Disliked — pool is cold but sea is near and great for swimming! so doesn't matter
  • Stayed August 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
15 Thank bennySheffield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheshire, UK
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 31 July 2007

This was our second visit to the Illa D'or, this time for a 4 night break in early June.
I booked superior rooms and requested a balcony for my companions. In fact, we were all allocated rooms with balconies, one of which was the 'tennis court' referred to in an earlier review, and we were very happy about this one - great place to have a drink, listen to music and even used room service to dine there on one occasion!
The service from Reception and breakfast waiters (we didn't eat in the main restaurant in the evening) was helpful and courteous, and the terrace bar waiters were particularly attentive and friendly.
The food at breakfast was good, with fresh fruit, cheeses, meats, breads, pastries and hot offerings.
On one evening we ate at the hotel's La Terrassa Restaurant overlooking the sea, which was lovely, well presented, fresh perfectly cooked meats and fish, and a choice of fine wines, but it's not pizza and a beer, so expect to pay a price for it!
There's an indoor and outdoor pool. The outdoor pool is in shade for part of the day, so sun worshippers might be better on the hotel's sunbeds just in front of the hotel, next to the beach.
There's a gym, but we didn't use it :(
This hotel is in a lovely spot, the views over the bay of Pollensa are fabulous. We often strolled along Pine Walks to the centre of the resort for a drink, snack etc, but have to say, it was always lovely to come back to the Illa D'or!
It does indeed attract a 'mature' clientele, but in my view, it would also appeal to anyone of any age who would enjoy a hotel with a more traditional atmosphere, without being stuffy and pretentious.
One of our group had a birthday whilst we were there, which I had mentioned in a passing conversation with the Manager, Snr Salom. We were greeted by a bottle of champagne on our return to the hotel that evening which I thought was a lovely touch. This sums up our experience at this hotel. We love it!

  • Liked — Views, staff, ambience
  • Disliked — Bit of a treck to some of the rooms!
  • Stayed June 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
17 Thank Mazbazz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 19 July 2007

We have just come back from a weeks holiday and it was perfect.
We booked direct with the hotel, and we paid for a superior room, we also requested a sea view with a balcony. The hotel did reply to us and stated that they acknowledged our request and told us that they would try and ensure we got one but they would not guarantee it (which is fair enough).

When we got there the hotel was perfect, the staff were very quick and efficient, it took just 5 mins from getting out of the taxi, to checking in, to being in our room unpacking. When we were shown to our room we got what we requested and had a perfect view and balcony at the front of the hotel. The room was small (ish), but it had everything we needed... at the end of the day we did not go on holiday to sit in our room!!

We found the hotel did have a number of older folk, but we are early 30's and found that they was an equal number of people our age. All the staff at the bar and the restaurant we very friendly and could not do enough for us.

The sun loungers area is small as some folk have mentioned, and if you want one of them you do have to be up with the birds!, but they is beach area all around. Also the pool is in the shade for most of the day, but it is a nice pool.

Looking at the other hotels in this area, i would say that this is the best if you are looking for a chilled holiday, we just wanted to sit in the sun away from the hustle and bustle. The hotel is approx 15 mins walk to the centre down pine walk (flat shoes needed as its crazy paving!!!, (or pop your flip flops in your handbag!). If you want something that is in the busier area then this hotel is not for you.

We went B&B as we like to go out for our dinner. Something that some people don’t know is that you can have your breakfast outside, on the patio. We also ate in out side restaurant twice and on both occasions the meals were wonderful (but quite expensive)

I would defiantly go back and recommend it to all ages of people who want to stay in a hotel that is towards the higher end of the market.

  • Liked — The quality, peace and quiet, staff, comfort
  • Disliked — Pool was in the shade
  • Stayed July 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
17 Thank abitheblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sussex
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 6 June 2007

We have stayed at the Ila Dor twice now. Once for one night last October and just recently in May.
I have to say I do have a soft spot for this hotel. The location is without a doubt the best location in Peurto Pollensa over looking the bay and tucked away at the quiet end of the lovely Pine Walk away from the crowds and yet a pleasant stroll from all the main restaurants. For me the best thing about this hotel is undoubtedly the bar which is right on the waterfront. The barstaff were the same in Oct and May and were fantastic...very good at their jobs and always polite...Incredibly efficient and proffessional. The hotel has quite an old fashioned atmosphere with a colonial feel and this is what I like. This hotel is definitely suited to senior travellers or couples like ourselves with no children. I wouldn't recommend it for young families as it doesn't cater for them very much but this is probably why it appeals to us.

With regards to the rooms there does seem to be a bit of a lottery as to what you get. The first time we had a superior room on the 4th Floor.This was very spacious and lovely but did not have a balcony...this didn't really matter as it had a large picture window that had a fantastic seaview. Other superior rooms which do have balconies do seem to be smaller than this. It seems there are lots of different types of rooms that all fall under the same classifiction.I think that all 'Superior' rooms are at the front of the hotel and with some kind of sea view so I would advise choosing to pay the extra to get this. What I have gathered is that standard rooms are the normally at the back of the hotel. The room you have also denotes where you are placed in the breakfast room and I presume dining room but we did not eat in here in the evenings. At breakfast you are placed at a table according to your room number. It seems that the more you are paying the closer to the window and view of the sea you sit...it's all rather complicated. Again another reason to avoid booking a standard room as you will be placed in the middle or towards the back of the room. This can be avoided by sitting outside on the terrace which is far more pleasant and you can sit where you like. On our second visit we were on honeymoon and so to avoid any lottery of rooms we booked a suite. This was lovely and if you want to indulge is highly recommended.
We didn't eat in the dining room as it is rather brightly lit but we did have room service several times and food was always very nice.
The only gripe I do have with the hotel is that there is a lack of sunloungers and this causes rather aggressive towel reserving going on by some ill behaved older guests. To avoid this we recommend you go to the beach at Fromentor or sunbath at Cala St Vicents where there is lovely cove.
I'm quite sure we will return to this hotel as it is very enjoyable but you need to know how to play it and forewarned is forearmed. The more you spend here the better your expereince will be.

Stayed June 2007
Helpful?
18 Thank adelaide72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Illa d'Or

Property: Hotel Illa d'Or
Address: Paseo Colon 265, 07470 Port de Pollenca, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Port de Pollenca
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Port de Pollenca
#3 On the Beach Hotel in Port de Pollenca
#5 Romantic Hotel in Port de Pollenca
#11 Family Hotel in Port de Pollenca
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Illa d'Or 4*
Number of rooms: 119
Official Description (provided by the hotel):
The Illa d’Or, founded in 1929, is a hotel which still maintains the authentic classical style from yonder. Situated in placid Puerto Pollença, where one can experience the sensation of beauty which has served as inspiration to a multitude of yesterday’s and todays’s artists and writers. At the Illa D’Or, the sky and the sea are a gentle carress, dusk is a symphony of colours and night, whilst on the terrace and contemplating the moon reflection in the sea, one realises that it is one of the most beautiful areas, not only in Mallorca, but possibly, in the world. ... more   less 
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Also Known As:
Hotel Illa D'Or Majorca/Port De Pollenca
Illa d Or Hotel
Illa Dor

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