We arrived at this hotel for our honeymoon (hotel was informed of this special occassion) and most of the experience was quite disappointing. Due to 4 hour delay with our flight we arrived at the hotel around 3am, check-in was fast then we were told our room was on the top floor and that nobody was around to help us with our bags, we carried our bags up 5 flights of stairs (lifts not working) to find the smallest, most poorly laid out room I have ever seen (not the best start to our honeymoon!). The room had furniture infront of storage cupboards, the TV was positioned behind the bed, there was only 1 skylight (no proper window and certainly no balcony As our room was essentially in the roof, their was limited head room due to slanting ceilings (my husband is 6ft 1in, so had real problems!) The bathroom was slightly better, but the shower over the bath was positioned in the 'slant' of the celing therefore you were unable to stand in the shower, instead you had to sit in the bath to have a shower, which does not make any sense! The air conditioning in our room was appalling, a small unit in the corner of the room that did not work properly. It got very hot in this room and if we left the skylight open over night we were covered in bites by the morning. When we tried to explain to the staff that we were unhappy with our room they said "It doesn't matter to us if it is your honeymoon, their is nothing we can do unless you pay for an upgrade" (which we did and ended up with a standard room, with side sea view). We were very disappointed with the attitude of the staff in this hotel, their was a waiter in the restaurant who kept asking me for my phone number, once or twice this would have been amusing but every night for 10 nights started to irritate (my husband especially). The best thing about this hotel was the bar, the terrace outside was wonderful, especially at night (the staff in this section were great). It was quite disappointing that you cannot have your evening meal outside, instead your are in a very brightly lit dining area, not very romantic. We felt that this hotel was overpriced and the staff were not very polite, all in all we would never stay at this hotel again.
- Official Description (provided by the hotel):
- The Illa d’Or, founded in 1929, is a hotel which still maintains the authentic classical style from yonder. Situated in placid Puerto Pollença, where one can experience the sensation of beauty which has served as inspiration to a multitude of yesterday’s and todays’s artists and writers. At the Illa D’Or, the sky and the sea are a gentle carress, dusk is a symphony of colours and night, whilst on the terrace and contemplating the moon reflection in the sea, one realises that it is one of the most beautiful areas, not only in Mallorca, but possibly, in the world. ... more less
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- Also Known As:
- Hotel Illa D'Or Majorca/Port De Pollenca
- Illa d Or Hotel
- Illa Dor