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“superb”

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FERGUS Style Pollensa Park SPA
Ranked #14 of 29 Hotels in Port de Pollenca
Certificate of Excellence
essex
Level 4 Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“superb”
Reviewed 8 July 2012

We have just got home from this hotel and we were really impressed. I have 2 minor gripes:
1/ there were never enough bar staff at either the pool or bar in the evening and it could take up to 15 mins to get served
2/ you have to be up early to get a sunbed by the pool! Some guests were getting up before 7am to put their towels on the sunbeds - the hotels doors to the pool doesn't get unlocked until 7.30am so these people go out the front door and round the side of the hotel ! we ended up going to the beach and having to pay 11 euros for sunbeds as we could never get a sunbed ( we don't buy into the idea of waking up at the crack of dawn)
Moan over - the rest of the hotel was superb. Check in was quick and efficient. Our room wasn't ready when we arrived so we were given or "all incl" bands and were sent to the pool bar. When we got back half hour later the room was ready.

The room was spacious, had plenty of hangers and drawers space, very clean and had a good sized balcony. A TV, hairdryer and safe in the room. Our room didn't overlook the pool and we were quite happy with that as we had a lovely view of the mountains and a partial sea view.
The food in the pool bar was good and ice cream is free all day. We never ate lunch in the restaurant but the breakfast was fantastic - plenty of choice, loads of it and always nice and hot.
The evening buffet was amazing - too much choice sometimes. beautiful fresh fish, salads, tapas dishes, ( and lovely desserts too)

the staff at this hotel work really hard, and seem to work every hour of the day. all the staff are friendly and helpful, the barmen seem to remember your drinks order, highly efficient waiting staff.

Special mention to the lifeguard, who keeps the pool area immaculate, clearing cup and plates up all day AND to Will...... probably the best kids entertainer in Majorca ( we don't have kids but loved watching the mini disco) he is loved by the kids and has so much enthusiasm he puts the other entertainers to shame !
the other evening entertainment was good, the cabaret through the ages was good and, again, it was Will who was star of the show and we loved the magician they had one evening we were there - brilliantly funny !

A lovely setting, a stones throw from the beach and a lovely walk to shops and restaurants and a wonderful market tucked away in the plaza.

Definately worth a visit and we would highly recommend this hotel

  • Stayed July 2012, travelled as a couple
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Helpful?
12 Thank phineyjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Gerente at FERGUS Style Pollensa Park SPA, responded to this review, 11 July 2012
Dear Customer
Many thanks for sharing your opinion about your stay in H.Pollensa Park with others users in Tripadvisor.
We are delighted to know that in general your stay has met your expectations as we take seriously note of your comments to improve our service.In fact, we confirm that this week has increased staff in the Food and Beverage Department.
We will inform to all our staff about your comment, especially the lifeguard and entertainer.
Thank you again and look forward to welcome you again.
The management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1 review
Reviewed 6 July 2012

Staff were rude, arrogant and unhelpful.

They change their beddings once a week unless you request it. And then it still won't be done. Why would anyone want to sleep on stinky bed sheets. It's just filthy.

Quality of rooms a pretty rubbish to, feels like a 2star hotel.

Location of the hotel is in the middle of nowhere. Nothing arround.

Only good thing is the sea view.

  • Stayed April 2012
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Helpful?
Thank FiliasFrog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 July 2012

We are just back from a 1 week stay at Pollensa Park.We had a fantastic time and the hotel is a great value for money.The food was superb. more then we hoped for. trust me on this. been on lots of holidays and this hotel beats anything at this budget. me and my partner paid £400 each all inclusive.i cant belive anyone could moan about the food. what do they expect? a candle lit dinner cooked by some famous chef?
the pool does get busy but there are two big grass areas with palm trees and plenty of sun beds to chill out.
maids cleaned every day sheets changed every day beds always made up and rubbish removed.
Overall if you want a clean good value hotel with excellent food and clean rooms this is the place for you.
location spot on.

  • Stayed July 2012, travelled as a couple
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Helpful?
2 Thank Justin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bury St Edmunds, United Kingdom
Level 6 Contributor
146 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 5 July 2012

Arriving at 11.45pm after being flight delayed by 7hrs only wanting to sleep, we were very pleasantly surprised as the hotel had layed on cold meat salad and rolls.. It was heaven even at that time of night it brought mer round being diabetic.The bedrooms are beautifully clean each day and the veranda was safe. The only drawback you could not make an outside phone call from the bedroom. There are ramps all throughout the hotel for wheelchairs. There are specially adapted rooms and should you require something extra e.g. more pillows just ask at reception nothing was too much trouble.The lifts will not take a very large wheelchair unless folded up. people left wheelchairs in foryer some were electric scooters which were charging all could be hired from over the road from the hotel. The swimming pool was a good size 33and a third..it had a hydraulic chair also for disabled at the side of the pool. The groups of disabled people who were there joined in with all the fun and was lovely to see.Now the excellence the food..Breakfast:-Sausages, bacon, fried eggs freshly cooked whilst u wait, baked beans,scrambled eggs, boiled eggs, porridge, cereals, baked tomatoed and fresh tomatoed with cold meats and cheese, Beautiful breads, fresh fruit and dried fruit and cakes and biscuits.
The value was so good we started as half board and upgraded the second week. Lunch consisted of various numerous salads, meats as well as hot dishes too many to mention also soup was on every lunch and fresh bread, fruit , deserts of all sorts and ice creams and toppings. The dinner menus were always different from the lunch no carry over, there was soup but it was always different, a pasta dish and sauce for you to put on. All types of salads, canapes, fresh sardines, croquettes, meatballs and chicken nugget(suitable for some children) they actually tasted very good and I don`t usually eat them, always fish on sometimes two dishes one lot was always griddled fresh and also sirloin steak done fresh in front of you. The deserts were cakes, tarts, mousses especially the chocolate one which was like eating a cadburys dairy milk whipped in heaven it was that light, also fresh peeled fruits and whole fruits and ice creams...There has to be something there for everyone.

Room Tip: High floors had a better view all round if you want a room with a view there is an extra charge.It w...
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  • Stayed June 2012, travelled as a couple
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Helpful?
2 Thank Mildenhall2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swansea
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 July 2012

Before going on this holiday I read reviews, which expressed disappointment at the food quality. Whilst I was a little disappointed with the breakfast, lunch and dinner was very good with a wide variety. As we were all inclusive, the best value is the cerveza (beer), I do like a Bacardi and coke which in my opinion tasted of scent, thinking it was the coke which could have been the gas, but no it was the Bacardi. However on saying this the Malibu was ok. We stayed at this hotel many years ago, and was pleased to say that the windows have all been replaced with PVC. Television in the room providing bbc1 and itv not that you want to stay in and watch eastenders, but it was a welcome relief with the good aid conditioning when it is 42degrees outside. The beach is literally 2 minutes from the hotel which is one of the best beaches I have ever been on. Would recommend the golden lion bar across the road from the hotel, their chickens are fantastic , the flavour is exquisite and the staff are excellent. If you want to visit the nearby resort of Alcudia would recommend using the bus, which only charges 3 Euros per couple, it's 12 euros by taxi and 14 from Alcudia to pollensa.

Room Tip: 3rd or 4th floor overlooking the pool
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  • Stayed June 2012, travelled as a couple
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Helpful?
5 Thank Gaynor63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 July 2012

We are just back from a 2 week stay at Pollensa Park. We were a party of 5 adults and a 2 year old.
We had a fantastic time and the hotel is a great value for money. Clean, helpful staff, great location. We had a family room on the 8th floor (820) which was well worth the supplement for the double balcony and amazing views.
The meals were ok. Breakfast was pretty good. Dinner was average - starters and desserts pretty good, but the mains were just ok. We ate out most nights just because thats what we prefer to do on holidaybut the meals we had in were fine. The staff were great in the restaurant with our little boy and made a fuss of him (there was one VERY miserable waitress though!).
Entertainment was fine for us - mini disco was great at 8pm each night. Not the best hotel entertainment I have seen but suited us fine.
The pool was busy and we didn't use it at all, just because the beach was better for a 2 year old. We spent 11 euros a day on sunbeds but it was worth it. Would highly recommend the beach massages from the ladies who massage you on the sunbeds. Also get fruit from the man with the wheelbarrow!
All in all a great holiday and we will go back next year.

  • Stayed June 2012, travelled with family
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Helpful?
1 Thank sally j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
england
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 27 June 2012

My wife and i stayed here from 18th of june 2012 for a week for our first honeymoon. We stayed on a half board basis. Normally we will go self catering in greece but the 2 hour flight from bristol and price!!! seemed a no brainer.On arrival at midnight we were directed to the dining room for a meal that had been prepared and left for us , fantastic this was the start of better things to come. Our room was clean tidy a little dated but all worked a/c was great 3 speeds kept the room lovely. All rooms will have a sea view half looking into pp and half away from pp. The balcony was ok we were on the 8th floor great views day and night. Our maid cleaned every day sheets changed once beds always made up rubbish removed .TV BBC1 SKY NEWS . The food was superb we will pay around 40/70 euros in greece for food just as good, this was always better .The choices were excellent if you couldn't find something you liked then all i can say is you must be really fussy!!! i loved the breakfast and also the evening meals.The hotel is know gone into the all inclusive market bar was a bit busy during the evening meal but no real dramas .
Pool is busy we used only once as we like the beach , plenty of sun beds but the same problem as all hotels towels are put out early !!! can't beat them join them i say.All staff were friendly , we saw a bit of the evening entertainment which was ok join in have a laugh or go to the cheesy bar just opposite the hotel for tribute singers , we went into town most mornings and night a pleasant 15 min stroll along the promenade, much needed after a great evening meal . Overall if you want a clean good value hotel with excellent food and clean rooms stay here .Last thing i really liked they catered really well for disabled travellers ramps and pool lifts and stuff well done PP.

  • Stayed June 2012, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
10 Thank brinners68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about FERGUS Style Pollensa Park SPA

Property: FERGUS Style Pollensa Park SPA
Address: Calle Bot, 5, 07470 Port de Pollenca, Majorca, Spain (Formerly Pollensa Park)
Region: Spain > Balearic Islands > Majorca > Port de Pollenca
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Port de Pollenca
#10 Family Hotel in Port de Pollenca
#11 On the Beach Hotel in Port de Pollenca
#15 Romantic Hotel in Port de Pollenca
Price Range (Based on Average Rates): ££
Number of rooms: 316
Official Description (provided by the hotel):
Travelling to Majorca and staying in the FERGUS Style Pollensa Park SPA is a guaranty of comfort and relax. This spa hotel in Puerto Pollensa, on the north of the island, will allow you to relax and enjoy the best of this unique setting without worries: nature, beach, leisure areas, shopping, culture and endless plans at the shores of the Mediterranean. Are you looking for an active holiday in Majorca or a place where to rest with your family and escape from routine? With the refurbishing of the FERGUS Style Pollensa Park SPA we have created a wide range of proposals for your holidays. Discover every detail of our All Inclusive services and all our accommodation options: only breakfast, half board plan and accommodation with pets near Pollensa beach. If you are a sports lover, do not hesitate. Book today your room in Puerto Pollensa with us. The FERGUS Style Pollensa Park SPA features a wide range of services specialised in cycling, running and wellness: from gym to spa centre, showcooking, tennis courts, parking for bikes, trekking routes, golf in the surroundings... Rest in recently refurbished and fully equipped rooms. Besides, make the most of your time with your children. Enjoy outdoor swimming pools, gardens, game areas... Relax under the sun while they spend their energy in the miniclub and discover the best gastronomy with your family. And if you are travelling as a group or you are a business that needs an adequate setting for meetings and events in Puerto Pollensa, the FERGUS Style Pollensa Park SPA is a refurbished 4-star hotel with a comfortable meeting room perfect for organising meetings and celebrations with success. Enjoy your holidays near Pollensa beach and Tramuntana. The hotel is open from March to October. ... more   less 
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Also Known As:
Pollensa Park Hotel Port De Pollenca
Pollensa Park Pollenca
Hotel Pollensa Park
FERGUS Style Pollensa Park SPA Majorca/Port De Pollenca

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