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“Such an excellent hotel especially the animation team”

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FERGUS Style Pollensa Park SPA
Ranked #14 of 29 Hotels in Port de Pollenca
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Such an excellent hotel especially the animation team”
Reviewed 14 June 2014 via mobile

Came to pollensa park on the 9th of june with family to celebeate mine and my twins 21st. Was a bit worried after reading some of the reviews but there was no need to be!!

The hotels lovely with great facilities and its kept to high standard of cleanliness, staff very friendly and cater to your needs.
The animation team (benji, mauro and virginia) were brilliant. Always tried to encourage us to get involved in activities, they made each activity fun which was great. In the evening they put a tremendous amount of effort into entering both the kids and adults, you cant help but get up on your feet and dance with them. Their smiles and joyfulness is just infectious.

I would definitely come back to this hotel :)

Stayed June 2014, travelled with friends
Helpful?
5 Thank Stacey E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan S, Director General at FERGUS Style Pollensa Park SPA, responded to this review, 27 June 2014
Dear Stacey E

We want to give you a special thank you for your warm and gentle words about our service,
Our entertainment team will be very happy to know you´ve enjoyed so much.
Looking forward to welcome you very soon

Warm Regards
Joan Sastre
Manager
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  • Sleep Quality
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  • Cleanliness
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English first
Durham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 14 June 2014

Just returned 07.06.14 from 10 days in Pollensa Park & SPA, after reading bad comments about the hotel i was worried about going. I had nothing to worry about! It was a lovely hotel and could find no faults at all. Spotlessly clean, staff friendly, food in dining room was spot on! Always hot and plenty of variety for everyone. What else does anyone want! My friend fell down the stairs on our third day breaking his arm and was in hospital for 4 days. The management were most helpfull and Amanda the JET2 rep was great at organising all the detials for getting us home safely. Hats off to everyone and would definitly return again.

Ps didn't stay in the hotel for the entertainment so cannot comment.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Audrey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan S, Director General at FERGUS Style Pollensa Park SPA, responded to this review, 27 June 2014
Dear Audrey S

Thank you very much for your comments,
We are really sorry for that incident, and we strongly wish your friend is recovering from it very fast.
It´s great to read you had a wonderful stay, and we will love to welcome you again.
Have a nice summer,

Regards
Joan Sastre
Manager
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Normanton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 June 2014

We arrived to the hotel on Monday night, we were told straight away there was food ready for us as soon as we were ready for it. The next few days consisted of varies activities I.e. riffle shooting, archory, French bowls, table tennis, water polo, dancing games, these were all varied out by the spectacular animation team, they couldn't have been better. The food was spectacular (2 days before we came they brought a new shef to the hotel- please check time stamps on reviews for most up to date review 13/06/2014) my room looked on to the picture below a picturesc view of the hill and sea couldn't have been better. All in all I would recommend this hotel for everyone, and also if you win the event/game you get a certificate and the kids do too with games for them, the animation team spend a lot of time entertaining and what I have seen from them as a trained youth worker they do there job with the up most pleasure and happiness and involve the kids every step of there stay to make them smile.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Karl E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan S, Director General at FERGUS Style Pollensa Park SPA, responded to this review, 28 June 2014
Dear Karl E

Thank you very much on behalf off all the Staff and myself,
Reviews like yours motivate us even more to continue our project of a first quality service,
And we much appreciate you feeling our improvements!
We will welcome you again in the future to continue to make you smile as you say and make unforgettable good experience at FERGUS Pollensa Park & Spa

Warm Regards
Joan Sastre
Manager
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Blackpool, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 June 2014

Pleasantly surprised on arrival, after reading some of the reviews, lovely reception area, hotel spotlessly clean, lovely staff very helpful, room was large and bright, 10 out of 10 to cleaners, booked room on 8th floor, fantastic views, management must have taken response to the bad reviews on food, each day of our stay it improved. Great location, great little bars just outside hotel. Had a great holiday

Room Tip: Go for high floor.
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  • Stayed June 2014, travelled as a couple
    • Value
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Helpful?
4 Thank dunromin2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan S, Director General at FERGUS Style Pollensa Park SPA, responded to this review, 27 June 2014
Dear dunromin2014

Thank you very much for your nice comments about FERGUS Pollensa Park, we also give you 10 out of 10, and we will inform all the Room Maids about your great comment!
Indeed, we do care; we do read all of our guest’s opinions and try to improve day after day.
We will really like to welcome you back very soon

Yours Faithfully
Joan Sastre
Manager
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Rotherham, United Kingdom
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 June 2014

Recently stayed here for a week and got food poisoning. I wasn't the only guest to have the same symptoms at the same time by having the same food from the buffet. I'm still waiting to hear the outcome. Poor english from certian staff when trying to explain what is in the food. Food is labelled however sometimes in spanish. The food overall isn't that good and don't try to leave the dining area with a drink otherwise you will get stopped by the bouncer/dining room attendant and told off.
The rooms are serviced everyday to a good standard and the cleaning and reception staff were always pleasant so not all bad. Overall we had a good stay. The entertainment wasn't to my taste but a lot of guests seem to enjoy it. It's great for kids of all ages with plenty of activities happening all day.

Room Tip: Away from the dining room/pool as you can hear chairs scrapping on the floor and pool can be noisy
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan S, Director General at FERGUS Style Pollensa Park SPA, responded to this review, 27 June 2014
Dear Marie B

Thank you for your time reviewing our Hotel. Few points to clarify you and other guests that could have that same issue during the period you stayed here.
Our establishment follows strict hygiene controls in food, and health and safety is our FIRST worry. There was a general bug even in schools, and really lasted 2 days. We are very sorry you suffered also, but is really not a problem with the food condition.
In our policy it’s not allowed to take food or drinks out from the Restaurant, sorry if that upset you but in the INFO-HOTEL we provide all guests at check in, it’s clear and all the rules are for a reason, and we do no exceptions.
We are happy to know that you enjoyed your stay, and we take this opportunity to say that we will be glad to welcome you again in the future.

Regards
Joan Sastre
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newtownards
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 13 June 2014

We booked this year's holiday 1 day after returning home last year. I had read quite a few negative reviews on Trip advisor about the hotel after the change of ownership, and was somewhat apprehensive about what to expect. I need not have worried, as we found it to be as good as ever.

Whilst it is not fine dining, the food was of good quality, perfectly edible, tasty, and plentiful. Yes, there were queues, but what do you expect of a popular, busy hotel. Some of the reviewers need to get a life. If you want 5 star food and silver service, go pay for it.

As always, all staff, to a man/woman, were friendly, courteous, and highly efficient. I will not name names, but some of the staff have been there for well over 20 years. They know who they are.

Hotel again was spotless and perfectly comfortable.

One or two minor niggles.......the noise from the bars across the road can be intrusive, one in particular needs to listen to its female artistes, my cat sounds better on a bad day!.........the animation team are great during the day and with the children at night, however, no matter how hard they try, and they do, they will never be a patch on what the evening entertainment used to be.

Finally, I have noticed subtle changes in some things over the past few days, and they seem to be for the better. Methinks we will be back

Room Tip: Try to get a room on one of the higher levels. We were on the fifth floor, not bad.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan S, Director General at FERGUS Style Pollensa Park SPA, responded to this review, 28 June 2014
Dear deok,

We want first of all thank you a lot for your time, then also thank you for your sense of humor that you are 100% wright.
We must not forget too that Puerto Pollensa is a lively happy and safe resort in Mallorca, and very busy during this period of the year, that´s the reason many activities are on in and out of the Hotel.
We will warmly welcome you back any time you wish in the future,

Yours sincerely
Joan Sastre
Manager
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Bolton, Lancs
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 June 2014

Just returned from a very pleasant stay in PP, Majorca, the north of this island is one of my favourite places. Have known people who go to the Pollensa Park hotel year after year so when I needed a cost effective holiday this was ideal. Travelling with Jet 2 from Blackpool the price was very reasonable for BnB. The hotel staff are very friendly, the maid brought us extra pillows for the room within minutes of asking. The hotel is exceptionally clean. Down sides = the room we stayed in is a little 90s timeshare, a bit on the small side. The pool sun loungers are so close together its almost like sitting on a strangers knee so we choose to go to the beautiful beach most days. The breakfasts are plentiful with lots of choice however only average quality. After leaving something behind on my departure I contacted the hotel who stored the item for me and have been really helpful, so first class service.

Room Tip: try and avoid room 341, just a little small
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Cpartington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan S, Director General at FERGUS Style Pollensa Park SPA, responded to this review, 27 June 2014
Dear Cpartington

Special thanks for just a clear Review about our hotel
We are very proud all Staff looked after you, we much appreciate our guests.
We will like to inform you that we are planning changes to give you better quality comfort in all rooms.
Hopping to welcomeyou back very soon

Warm Regards
Joan Sastre
Manager
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Additional Information about FERGUS Style Pollensa Park SPA

Property: FERGUS Style Pollensa Park SPA
Address: Calle Bot, 5, 07470 Port de Pollenca, Majorca, Spain (Formerly Pollensa Park)
Region: Spain > Balearic Islands > Majorca > Port de Pollenca
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Port de Pollenca
#10 Family Hotel in Port de Pollenca
#11 On the Beach Hotel in Port de Pollenca
#15 Romantic Hotel in Port de Pollenca
Price Range (Based on Average Rates): ££
Number of rooms: 316
Official Description (provided by the hotel):
Travelling to Majorca and staying in the FERGUS Style Pollensa Park SPA is a guaranty of comfort and relax. This spa hotel in Puerto Pollensa, on the north of the island, will allow you to relax and enjoy the best of this unique setting without worries: nature, beach, leisure areas, shopping, culture and endless plans at the shores of the Mediterranean. Are you looking for an active holiday in Majorca or a place where to rest with your family and escape from routine? With the refurbishing of the FERGUS Style Pollensa Park SPA we have created a wide range of proposals for your holidays. Discover every detail of our All Inclusive services and all our accommodation options: only breakfast, half board plan and accommodation with pets near Pollensa beach. If you are a sports lover, do not hesitate. Book today your room in Puerto Pollensa with us. The FERGUS Style Pollensa Park SPA features a wide range of services specialised in cycling, running and wellness: from gym to spa centre, showcooking, tennis courts, parking for bikes, trekking routes, golf in the surroundings... Rest in recently refurbished and fully equipped rooms. Besides, make the most of your time with your children. Enjoy outdoor swimming pools, gardens, game areas... Relax under the sun while they spend their energy in the miniclub and discover the best gastronomy with your family. And if you are travelling as a group or you are a business that needs an adequate setting for meetings and events in Puerto Pollensa, the FERGUS Style Pollensa Park SPA is a refurbished 4-star hotel with a comfortable meeting room perfect for organising meetings and celebrations with success. Enjoy your holidays near Pollensa beach and Tramuntana. The hotel is open from March to October. ... more   less 
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Also Known As:
Pollensa Park Hotel Port De Pollenca
Pollensa Park Pollenca
Hotel Pollensa Park
FERGUS Style Pollensa Park SPA Majorca/Port De Pollenca

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