We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good hotel but..........”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
FERGUS Style Pollensa Park SPA
Ranked #14 of 29 Hotels in Port de Pollenca
Certificate of Excellence
Burnley
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Good hotel but..........”
Reviewed 29 July 2014

A good 3* hotel but not enough for couples, its very family orientated. More blue beds would have been appreciatd in the garden etc. Food not bad but restaurant very crowded with kids everywhere! Again a family hotel, not designed for couples. Friendly staff though and the hotel rooms are clean. Only 5 mins walk to the beach which was very clean. Pollensa is a very lovely area of Majorca, with lovely shops and restaurants. To sum up - if you are a family with young kids its ideal but for couples Its not for you.

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank applecore70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan S, Director General at FERGUS Style Pollensa Park SPA, responded to this review, 23 August 2014
Dear applecore70

Thank you so much for your feedback. We are very happy to know that your stay with us was so pleasant; we also take note about your restaurant comment. Your opinions are vital for us.

Kind regards and we hope to see you soon.
Joan Sastre
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,143 reviews from our community

Traveller rating
    840
    796
    364
    92
    51
See reviews for
760
832
72
2
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (832)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Liverpool, United Kingdom
Level 4 Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 29 July 2014

Just returned after 10 great days all inclusive at this superb hotel . Rooms 9/10, maid service every day, food , breakfast with those great British bangers everyday 10/10, lunch 7/10 as no cold meats to go with salad, evening meal 7/10 still no cold meats. All inclusive beer San Miguel spot on serve yourselves by pool and in restaurant. Cannot praise the staff too highly from reception to entertainment staff just great all smiling friendly and very helpful kids club first class. All public rooms large and spacious. Entertainment 6/10 but everyone tried. Very pleasant 20 minute stroll to resort centre with plenty of bars and restaurants if you want a change from hotel food and a pint of bitter. Great beach 5 minutes from hotel. Great bus service if you want to visit other parts of the island. Disabled access to all areas except Spa and fitness suite ,chair lift access to main pool

Room Tip: Wifi reception poor superior rooms on the corner have large balcony and fridge
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
2 Thank cully68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan S, Director General at FERGUS Style Pollensa Park SPA, responded to this review, 23 August 2014
Dear cully68

Thank you so much for sending us your opinion. We are very happy to know that your stay with us was up to your expectations. We will let all the staff know about your level of satisfaction,
Many thanks again and we hope to see you soon.

Regards
Joan Sastre
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
manchester
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 July 2014 via mobile

Stayed in the pollensa park 6-19th July.
Upon arrival hotel is big and looks clean and nice,quick easy check in allocated room 743 decent size for two. Lovely view of the sea and surrounding area.
We stayed H/B with drinks (pointless) as we were told you don't get any drinks in the bar!
Breakfast was fabulous a good selection of continental,hot foods,fruits and cereals.
Dinner however was not great,not a lot of choice atall some evenings just fish fish fish! Yuk!!!! We ate out most of the time at some of the lovely restaurants on the front or in the square!! The 6 times we ate in hotel of an evening id say only 2 occasions it was lovely!
What annoyed me was if you book all inclusive you get a band,like us if you book H/B you get nothing to say you have paid for this,so anybody could walk into that dining room and have a meal and help themselves to drinks? All other hotels give you a card with your room number on and they tick you off or something to that effect. I would definitely recommend B&B but not anything else!
At night the entertainment round pool area was so noisy till at least midnight... So an early night would be out of the question.
The maids are fabulous in this hotel,they go in everyday and clean make the bed and if you want towels changing put in bath that's what I did.
Pool area- OMG I wouldn't bother,towels are already down at 6.30am? And management don't do anything about this sunbed reserving so getting a bed is impossible! To be honest I wouldn't have sat around there anyway as it was full of kids,noisy and abit chavvy! So we went over to the beach everyday regardless that it was €12.50 it was worth it for the peace!
Puerto pollensa is a lovely beautiful resort,We normally stay at the other end,but this was a cheaper option so really you do get what you pay for. Overall again we had a fabulous holiday in the lovely puerto pollensa,it was just the awful evening meals and the pool area that let this hotel down! I definitely won't return to this hotel it's more of a family all inclusive based hotel.

Stayed July 2014
Helpful?
1 Thank nelsonManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan S, Director General at FERGUS Style Pollensa Park SPA, responded to this review, 23 August 2014
Dear Traveller,

Thank you for taking the time to share your experience.
We are sorry to hear that due to the lack of information regarding the H/B, your stay with us did not meet your expectations.
Again, thank you for sharing your impressions, We hope to welcome you back soon.

Yours faithfully
Joan Sastre
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wigan, England
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 July 2014

Firstly i'd like to make the point that this hotel is a 3 star hotel, but I am convinced by some of the very negative reviews I read prior to going on holiday that some reviewers really do expect 5 star comfort, food and surroundings, but want to pay 3 star prices. That is not going to happen and is a simple case of economics.

If you are booking a 3 star hotel, then you will get 3 star facilities and food!

The very negative reviews may have put me off going had I not already booked, but thankfully I had booked and me and my wife and 7 year old daughter had a great time.

The honest truth is that this is a great 3 star hotel (much better than any 3 star you would get in the UK) and easily as good as some '4 star' hotels I have been to in Majorca. With an interior renovation and a few tweaks to some things, this hotel would sneak in to 4 star as everything is in place to do so.

it is in a great location, close to a beautiful beach. yes the bars across the road are noisy until midnight, but this is not the fault of the hotel but is a consideration if you want early nights.

Puerto Pollensa is a beautiful place, with a lovely large marina that you can walk around and sit in, with some expensive yachts moored and a great feel at night with lots of bars/restaurants and a buzzing area near the square in the centre. A few of the restaurants are situated out on verandas overlooking the sea it-self.

We found the food at the hotel to be very good with plenty variety. As other reviewers have said, there is an abundance of fish, but this is complemented with other meats also. We also found the desserts to be quite good too on most occasions. As I mention above, those who appear to want 5 star quality need to get real, or pay for the 5 star quality they seem to seek!

I would add that the all inclusive beer is San Miguel, a premium lager here in the UK.

waiters/waitresses work tirelessly moving plates/bowls and re-setting tables.

Pool area is clean and big. We used to go down around 9am and there were quite a few sunbeds available. There are loads of sunbeds around the pool/garden to be fair so you would need to be fairly late in the morning to miss one.

Entertainment excellent, great little kids park, tennis courts and 5 a side pitch - as I say, where would you get that at a 3 star in UK?

Rooms were OK. Agree they should provide a fridge and Tea/coffee making facilities, but don't. We were on 5th floor with fantastic views of the bay/mountains. also agree beds / pillows are hard, but again this is down to personal taste and if they were soft, others would complain.

Reception area is lovely, with plenty seated areas inside in the large lounge areas.

There is a decent gym and the indoor spa facility is good.

Staff were good, especially the animation team, who were the best I have seen, worked tirelessly all day and evening entertainment was pretty good for what you are paying in all honesty.

I do agree with some other reviews about the other guests state of attire in the restaurant and anyone who comes in wearing barely covered up swimwear at breakfast/lunch definitely need to be asked to go and dress properly. Thankfully this was the exception rather than the rule.

All in all a very good 3 star hotel that we would definitely return to. I believe, and agree with others, that it is fantastic value for money and a nice place to spend your days. Well done Pollensa Park.

Room Tip: High room with sea view is a must, well worth paying the extra
See more room tips
  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank walshj7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan S, Director General at FERGUS Style Pollensa Park SPA, responded to this review, 25 August 2014
Dear walshj7

Thank you so much for sending us this amazing feedback. We are so happy to see that your stay with us was to your liking. We are very proud of your opinion because we always have thought that our best present as hoteliers is the satisfaction of our customer. Thank you very much again and we hope to see you next year.

Kind regards
Joan Sastre
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 July 2014

Just got home last night with my wife and son having had a tremendous 2 week holiday in a great complex. The hotel was lovely for the rating it had, the food was good, there was always something even for the fussiest of eaters, the weather was great and as for the entertainment team, they were tremendous and tried to get people involved in the activities during the day as well as putting on some good shows at night. The only negative comment we would have had would be that the beds were too hard. but that's not enough to stop us returning again. We're already looking to book to go back next year.

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Allan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan S, Director General at FERGUS Style Pollensa Park SPA, responded to this review, 23 August 2014
Dear Allan H

Thank you very much for such an out standard review, we will make big note about your “mattress” issue, and we will work on that.
We will be here next year to welcome you also; in the mean time we wish you a pleasant end of summer,

Warm Regards
Joan Sastre
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dungannon, United Kingdom
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 July 2014 via mobile

Went for week with husband and two girls. Some very negative comments but we were very impressed with this hotel. We all would have loved to stay longer. All staff - reception, cleaning staff, dining, entertainment and staff at spa were very friendly and helpful. Food - a great variety of lovely food for us and also kids. Menu was displayed every day. Ate out one night but we were not impressed. Very slow service and expensive for what we got. Hotel exceptionally clean and towels changed every day. Great variety of entertainment both during day and evening for adults and kids. Night entertainment was always packed. I think if if was no good this would not be the case. Wentto spa which waslovely too. Pool area very clean and tidy. Beach expensive if going every day. Will be back.Thanks to everyone for making our holiday so enjoyable.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Joanne A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan S, Director General at FERGUS Style Pollensa Park SPA, responded to this review, 23 August 2014
Dear Joanne A

We loved reading you and your positive comments about the FERGUS Pollensa Park & Spa.
We are very proud that we achieved such a good level of satisfaction.
We will love to have you back for another enjoyable holiday very soon, in the mean time, we wish you and your family a lovely end of summer and we take this opportunity to thank you very much for your time reviewing

Warm Regards from all the staff too
Joan Sastre
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level 3 Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 26 July 2014

This was our second visit to the hotel on all inclusive (we visited 2 years ago) and a lot has changed both good and bad.
The breakfast was great, a lot of choice. Lunch was pretty good too, burgers, hot dogs and chips by the pool if you fancy or you can go in for lunch in the restaurant. There is also a paella demonstration in the pool bar once a week. Dinner was a bit hit and miss though, I found it okay personally as I am willing to try most things, however I will admit there is not that much choice, especially for kids and there was always so much fish on offer which was no good for my boyfriend who hates fish. On one occasion there were 3 fish choices on offer, a vegetarian dish and beef stew and then the salads and that was it. A few times we ate out as the food on offer was not ideal. It was a lot better the last time we were here.
The last time we stayed, they would put a menu outside the restaurant so you knew what was going to be served that day, this time on our 2 week holiday this was only done twice and one of the things on the menu was not even in the buffet!?
They label most of the foods so you know what you are trying, but not all and some of the labels are in spanish so you are still none the wiser. Not good for me as I am an allergy sufferer.
There is also the offer of a cocktail of the day, but this was disappointing as it was basically a slush puppy and not a proper cocktail, the one we had was so thick we couldn't even suck it up the straw so we had to wait for it to melt.
Evenings in the hotel are a bore. We stayed for a show one night (pirate acrobatics) and sat through the hour long mini disco so we would have a good seat for the show only to watch an abysmal show that lasted 45 minutes and the bar is also only open until 11pm!! When you have paid for all inclusive it is quite frustrating to then have to go out to local bars and pay for drinks again because staying in the hotel is so dull. FYI Palms bar over the road has good acts every night and more than a few of the hotel guests ended up there. We have stayed in all inclusive hotels before where the bar is open until 12 which is something the hotel should consider.
The entertainment in the day has greatly improved since our last visit. The entertainment staff are brilliant, in fact, all the staff are but other factors let the hotel down.
I will say that the hotel is very clean and tidy both inside and out however it is very noisy, more so than I remember it being the last time we were here but that is just down to other guests being inconsiderate more than it is the fault of the hotel.
Sadly, we will not be back to this hotel again and I would suggest that if you stay here, you do not go all inclusive, there are lovely bars and restaurants in the resort with great food and actual entertainment.

Room Tip: Get a pool/sea view.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank LaurenBarley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan S, Director General at FERGUS Style Pollensa Park SPA, responded to this review, 23 August 2014
Dear LaurenBarley

thank you very much for reviewing the Hotel, your comments are very useful to improve the levels of satisfaction.
We are sorry that your travel agency didn´t inform you correctly about the All Inclusive, and that did not suit you, we recommend guests to read the terms and conditions of the bookings, like that no disappointment.
At the Restaurant all the staff also will inform you with pleasure about the food available for allergy/gluten free.
We will note all your suggestions.
We will love to welcome you again

Regards
Joan Sastre
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Port de Pollenca hotels
1.0 mi away
Puerto Azul Suite Hotel
Puerto Azul Suite Hotel
#9 of 29 in Port de Pollenca
974 reviews
1.3 mi away
Hotel Illa d'Or
Hotel Illa d'Or
#3 of 29 in Port de Pollenca
1,130 reviews
1.2 mi away
Aparthotel Club del Sol
Aparthotel Club del Sol
#22 of 29 in Port de Pollenca
77 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Hoposa Uyal Hotel
Hoposa Uyal Hotel
#5 of 29 in Port de Pollenca
1,195 reviews
0.7 mi away
Aparthotel Duva & Spa
Aparthotel Duva & Spa
#18 of 29 in Port de Pollenca
740 reviews
0.8 mi away
Hoposa Daina Hotel
Hoposa Daina Hotel
#4 of 29 in Port de Pollenca
672 reviews
Show Prices
Show Prices
Show Prices

Been to FERGUS Style Pollensa Park SPA? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about FERGUS Style Pollensa Park SPA

Property: FERGUS Style Pollensa Park SPA
Address: Calle Bot, 5, 07470 Port de Pollenca, Majorca, Spain (Formerly Pollensa Park)
Region: Spain > Balearic Islands > Majorca > Port de Pollenca
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Port de Pollenca
#10 Family Hotel in Port de Pollenca
#11 On the Beach Hotel in Port de Pollenca
#15 Romantic Hotel in Port de Pollenca
Price Range (Based on Average Rates): ££
Number of rooms: 316
Official Description (provided by the hotel):
Travelling to Majorca and staying in the FERGUS Style Pollensa Park SPA is a guaranty of comfort and relax. This spa hotel in Puerto Pollensa, on the north of the island, will allow you to relax and enjoy the best of this unique setting without worries: nature, beach, leisure areas, shopping, culture and endless plans at the shores of the Mediterranean. Are you looking for an active holiday in Majorca or a place where to rest with your family and escape from routine? With the refurbishing of the FERGUS Style Pollensa Park SPA we have created a wide range of proposals for your holidays. Discover every detail of our All Inclusive services and all our accommodation options: only breakfast, half board plan and accommodation with pets near Pollensa beach. If you are a sports lover, do not hesitate. Book today your room in Puerto Pollensa with us. The FERGUS Style Pollensa Park SPA features a wide range of services specialised in cycling, running and wellness: from gym to spa centre, showcooking, tennis courts, parking for bikes, trekking routes, golf in the surroundings... Rest in recently refurbished and fully equipped rooms. Besides, make the most of your time with your children. Enjoy outdoor swimming pools, gardens, game areas... Relax under the sun while they spend their energy in the miniclub and discover the best gastronomy with your family. And if you are travelling as a group or you are a business that needs an adequate setting for meetings and events in Puerto Pollensa, the FERGUS Style Pollensa Park SPA is a refurbished 4-star hotel with a comfortable meeting room perfect for organising meetings and celebrations with success. Enjoy your holidays near Pollensa beach and Tramuntana. The hotel is open from March to October. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Jet2Holidays , Expedia, Odigeo, Booking.com, LoveHolidays, Hotels.com, Ebookers, HotelQuickly, Cancelon and Evoline ltd so you can book your FERGUS Style Pollensa Park SPA reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pollensa Park Hotel Port De Pollenca
Pollensa Park Pollenca
Hotel Pollensa Park
FERGUS Style Pollensa Park SPA Majorca/Port De Pollenca

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing