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“A very decent hotel”

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FERGUS Style Pollensa Park SPA
Ranked #14 of 29 Hotels in Port de Pollenca
Certificate of Excellence
Galashiels, United Kingdom
Level 4 Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“A very decent hotel”
Reviewed 3 August 2014

Just back yesterday from a 5 night stay here. Myself and my friend took two disabled men with Down's Syndrome to Pollensa Park and had a lovely time.
Hotel is very disabled friendly and I would recommend it to anyone.
Rooms were very nice and spacious with fabulous seaview. Ask for floor 6, 7 or 8 and you won't go wrong.
Food was very nice with lots of different fish and meat dishes.lunch is especially nice so no complaints there.
Over at the pool bar the food is a bit spartan with sawdust burgers, chicken nuggets and chips on offer.The older chap who waiters there is very nice but the 3 young guys who work behind the bar need a rocket somewhere as they are very slow and mutter to each in Spanish and never seem to be in a hurry.If you want a beer they even tell you to go and pour it yourself even when they are standing doing nothing.
They need to take a leaf out of Domingos book who was the perfect waiter and always made you feel very welcome, a true gentleman in my book.
The hotel is 5 minutes from the beautiful beach and a 15 minute walk from a thriving town centre.
My only gripes were the usual not enough sun loungers with clowns going down before 6am then back to bed till 10am but show me a hotel that doesn't have this problem.Lots of lazy Brits and Europeans too who don't pick up their rubbish but the ones who do need the bins emptied more often as they are often stuffed full to bursting.
Overall though a very nice hotel that is nice for a week away in the summer and I for one wouldn't hesitate to bring my own family here.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mrj0t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan S, Director General at FERGUS Style Pollensa Park SPA, responded to this review, 25 August 2014
Dear Mrj0t

We are very proud that you´ve had such a great service from our waiter; we will let him know about your comments.
Also we want to thank you for sharing your opinion in the Trip Advisor community
Wishing to welcome you very soon

Regards
Joan Sastre
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (832)
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cumbernauld
Level 4 Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 3 August 2014

Stayed with husband and two kids for 10 nights. Hotel is very clean, staff very friendly and efficient. Breakfast was fine with plenty of choice. Cant comment on dinners and we were only BB. Excellent room with a beautiful view. Would return.

Room Tip: Go for higher floors
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  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank NoraCumbernauld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan S, Director General at FERGUS Style Pollensa Park SPA, responded to this review, 25 August 2014
Dear NoraCumbernauld

Thank you very much for your comments about the Hotel; it’s a pleasure for us to read that you´ve liked so much the views from your room.
It´s true that the Port of Pollensa is a beautiful place, and we are very proud you´ve enjoyed so much the Resort
Looking forward to welcome you very soon

Yours Faithfully
Joan Sastre
Manager
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South Milford
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 August 2014

I visited this Hotel with my mid-20's Daughter and we enjoyed a Pool Side View.
Very quiet rooms.
The Staff couldn't be more friendly, helpful and nothing was too much trouble.
The 'Animation' Team were wonderful - providing kiddies entertainment as well as Archery, Tennis, Pool, Shooting, Competitions & Pool Aerobics to name a few activities, during the day. presenting the kiddies certificates during the early evening. Hard working, professional and friendly, they injected extra fun into our holiday - and we both thoroughly enjoyed the Pool Aerobics and Cocktail Competition. We also sincerely hope they will all be there again during Summer 2015!!!
This Hotel boasts two pools - one for little ones and one for adults, with a section of the pool roped off for older children.
There is also a Spa and Hairdressers with Bars both inside the Hotel and Pool Side.
The rooms, bathrooms and Hotel was flawless and spotlessly clean and I would have given a 5* Rating but for 2 things.
Two drawbacks to this hotel - for me personally -
1) No tea & coffee facilities in the rooms, nor was there anywhere to get bottled/drinking water after Midnight until Breakfast.
2) I wouldn't say the beds were hard - but I had to check that I wasn't actually trying to sleep on a concrete slab! The pillows were of the same ilk. I finally got used to mine, and actually slept well on Night 3. Excellent for those with bad backs I imagine.
We went 'All Inclusive' and we both felt we had received excellent value for money.
We will be going back next year - so can well recommend this Hotel to Families, Friends and Couples alike.
Thanks to all Staff.

Room Tip: Romantics should ask for a Sea View, Families and Friends would probably enjoy the Pool View Rooms...
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  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
3 Thank KathySouthMilford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan S, Director General at FERGUS Style Pollensa Park SPA, responded to this review, 25 August 2014
Dear KathySouthMilford

We are glad to know that you´ve enjoyed so much, even if little issues troubled you for a little moment, we will take care of that.
We will love to welcome you in 2015, until then, we wish you lots of good things

Warm Regards
Joan Sastre
Manager
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Worcestershire
Level 3 Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 August 2014

Just back from our second visit to Pollensa Park and Spa. We were a little concerned as other reviews seem to suggest that the takeover by Fergus Hotels was a negative thing but we were really pleased that this is definitely not the case. The hotel's main aset is the staff and thankfully the familiar faces are still there working hard to make sure you enjoy your holiday. Everyone always has a smile and a hello for you. Special mention to Ariadna on reception, nothing is ever too much trouble.
The pool area was clean,the old sunbeds have been replaced and there seemed to be more than last year. Could still have done with more in the shady gardens but maybe that's next? There were better lunchtime snacks and a good range of drinks to help yourself to plus bar service. Disposable cups - pros and cons, you knew they were always clean but not sure if this is an environmentally friendly way to go, unless they are recycled. They did tend to end up in the pool on a blowy day too.
Lots of activities with the animation team but they did leave you in peace if you didn't want to join in which made for a good atmosphere. The animation team were without exception, brilliant and got it just right. My niece enjoyed the mini-disco each night.
The food is fine, you would have to be really picky not to find anything you liked and there was always a good selection of salads, lovely olives, fresh bread and fruit and also a kids buffet with chips, nuggets etc. I do suggest you budget to eat out at least once though as there are some fantastic restaurants along the Pine Walk. The dining room staff kept everything clean and the was food topped up regularly.
It was my birthday while we were there and the cleaner must have noticed my cards and I was left a bottle of wine and a note wishing me a happy birthday which was a nice touch.
Overall a good hotel, aimed at families rather than couples but does what it does really well.

Room Tip: A high room is best for views and quietness. Balcony not for the feint hearted though!
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  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
3 Thank Helsbells17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan S, Director General at FERGUS Style Pollensa Park SPA, responded to this review, 25 August 2014
Dear Helsbells17

Thank you very much for trusting again the FERGUS Pollensa Park & Spa team for your holiday. It´s a real pleasure for us to read about your second experience here, we work to achieve high levels of satisfaction.
We will love to welcome you and your family very soon

Yours faithfully
Joan Sastre
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
england
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 August 2014 via mobile

Spent two weeks at this hotel. Was very impressed considering some of the negative reviews. The hotel was spotlessly clean, the staff were very hard working and very pleasant and the food was excellent. We needn't to have had any concerns. We originally booked half board plus but after a couple of days we upgraded to all inclusive. I would recommend this hotel for sure.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank saints34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan S, Director General at FERGUS Style Pollensa Park SPA, responded to this review, 25 August 2014
Dear saints34

We want to thank you for choosing us, and also a big thank you for your comments.
We will be delighted to welcome you back in a near future.

Regards
Joan Sastre
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worcester, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 31 July 2014

Great holiday again, Thank you Pollenca Park Hotel.
A few changes to note from last year, some good some not so good.
The good things: -
A lot of the hotel staff are the same as they were before the takeover by the Fergus group.
All very friendly and courteous and work tirelessly to make all feel special, they are an asset to the hotel.
The Animation team were brilliant, they all work so hard and you get to know them during your stay, a notch up from last year for sure.
The afternoon snacks were good, if you wanted to stay around the pool and not go to lunch there were burgers, hot dogs, chicken nuggets and chips, you never got chance to feel hungry.
The restaurant is much better for not having set times, it may mean you have to wait a few minutes at busy times but makes going out much more flexible, plus if you have a few too many the night before you can still scrape in late for a breakfast.

The not so good things : -
There has been some cost cutting going on, it’s the little things like cheap plastic picnic cups for drinks outside, these tend to blow off the tables and all over the shop, the bacon at breakfast is not real bacon but reformed offcuts with far too much fat inside.
The meals were nice but I thought the choice was down on last year when it was Cabot owned, with the main meat being pork (stew, gammon, chop, ham) if you were a Muslim you would struggle, all dishes tasted good though.
The evening entertainment was mainly Animation, we only saw 2 professional acts during the 8 days, but that said the Animation team were funny.
I did have one problem that I managed to sort out quickly; I left some plastic cups (proper ones) in the room and my BP tablets in a see through bag on the bedside table, happened to pop back from the pool to see them gone! The cleaners trolley was three doors away with no sign of the cleaner, I recovered all from her bin, didn’t think it was worth a complaint but it’s worth noting, don’t leave anything on the table tops!
That’s it really, with a little extra money spent it would have been top once again, not sure about next year yet, it rather depends if the small changes are noted and changed.

Colin.

Room Tip: As high up as possible.
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Colin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan S, Director General at FERGUS Style Pollensa Park SPA, responded to this review, 23 August 2014
Dear Colin W

Thank you very much for choosing the FERGUS Pollensa Park & Spa once more for your holidays.
We do appreciate all your comments regarding your recent stay and we read that we´ve managed to make your stay special.
Regarding the food, we will improve all the time, thank you.
We will love that you give us another opportunity to please you.

Yours faithfully
Joan Sastre
Manager
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Bolton, United Kingdom
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 July 2014

We stayed in the hotel for eight days and found the facilities, staff and food to be very good and certainly a lot better than the three star plus rating would suggest. Although the pool area is relatively small we always found enough sunbeds to accommodate us all, however we would suggest that you play the game and reserve one early in the morning! The entertainment was enthusiastic and catered for all the family. The resort itself is beautiful and we would recommend a trip down to the port area. Overall a good family holiday that wasn't in any way chavvy! unless of course we are chavvy ourselves!!! We would be happy to return to this hotel again and recognize the efforts that the hotel is making to become a four star establishment, which they hope to achieve in 2015

Room Tip: try and book a corner suite - fab views and more room
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  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank jane r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joan S, Director General at FERGUS Style Pollensa Park SPA, responded to this review, 23 August 2014
Dear jane r

Thank you very much for your time reviewing,
We do take good note about all your comments, and we will love to welcome you very soon.

Best Regards
Joan Sastre
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about FERGUS Style Pollensa Park SPA

Property: FERGUS Style Pollensa Park SPA
Address: Calle Bot, 5, 07470 Port de Pollenca, Majorca, Spain (Formerly Pollensa Park)
Region: Spain > Balearic Islands > Majorca > Port de Pollenca
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Port de Pollenca
#10 Family Hotel in Port de Pollenca
#11 On the Beach Hotel in Port de Pollenca
#15 Romantic Hotel in Port de Pollenca
Price Range (Based on Average Rates): ££
Number of rooms: 316
Official Description (provided by the hotel):
Travelling to Majorca and staying in the FERGUS Style Pollensa Park SPA is a guaranty of comfort and relax. This spa hotel in Puerto Pollensa, on the north of the island, will allow you to relax and enjoy the best of this unique setting without worries: nature, beach, leisure areas, shopping, culture and endless plans at the shores of the Mediterranean. Are you looking for an active holiday in Majorca or a place where to rest with your family and escape from routine? With the refurbishing of the FERGUS Style Pollensa Park SPA we have created a wide range of proposals for your holidays. Discover every detail of our All Inclusive services and all our accommodation options: only breakfast, half board plan and accommodation with pets near Pollensa beach. If you are a sports lover, do not hesitate. Book today your room in Puerto Pollensa with us. The FERGUS Style Pollensa Park SPA features a wide range of services specialised in cycling, running and wellness: from gym to spa centre, showcooking, tennis courts, parking for bikes, trekking routes, golf in the surroundings... Rest in recently refurbished and fully equipped rooms. Besides, make the most of your time with your children. Enjoy outdoor swimming pools, gardens, game areas... Relax under the sun while they spend their energy in the miniclub and discover the best gastronomy with your family. And if you are travelling as a group or you are a business that needs an adequate setting for meetings and events in Puerto Pollensa, the FERGUS Style Pollensa Park SPA is a refurbished 4-star hotel with a comfortable meeting room perfect for organising meetings and celebrations with success. Enjoy your holidays near Pollensa beach and Tramuntana. The hotel is open from March to October. ... more   less 
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Also Known As:
Pollensa Park Hotel Port De Pollenca
Pollensa Park Pollenca
Hotel Pollensa Park
FERGUS Style Pollensa Park SPA Majorca/Port De Pollenca

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