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“Poor customer service”
Review of Romantic Hotel

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Romantic Hotel
Ranked #22 of 28 Hotels in Port de Pollenca
Reviewed 4 June 2014

The hotel is in a fabulous position and I could cope with the view of the mountains and next doors back yard, what I couldn't cope with is the attitude towards customer service. I was told once by an hotelier that the customer is not always right but they are always the customer. This concept has not been grasped by The Romantic. Everything was too much trouble for reception staff. A fellow guest was stopped from taking her coffee from the breakfast room to the outside terrace [with amazing sea view] as nothing can be taken from the dining room. She asked to buy a coffee and this was refused. Why would anyone want to sit in a back facing room when there is the sea on the front doorstep? If they sound proof the bedrooms and invest in training on service they could have a little gold mine.

  • Stayed: June 2014, travelled solo
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1  Thank anonYorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cabothotels, Director de Relaciones con Clientes at Romantic Hotel, responded to this reviewResponded 12 June 2014

Dear Guest
We thank you for your time sharing a comment in tripadvisor and obviously for your visiting to H.Romantic. We feel a bit surprised after reading your comment regarding Reception Staff. They are really professional and they always do a good job in customer service and most of comments and questionnaires proof and shows us high scores on that matter. However, your comment will help us to keep doing efforts and to try to please all of our clients. We take note of your suggestions and we would like to welcoming you again very soon.
Best Regards.
Cabot Hotels.

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370 - 376 of 580 reviews

Reviewed 2 June 2014

Comments made on this sight about the Romantic hotel are quite true, and reflect a clean, well run hotel.
Our room was on the second floor 210 all pretty good nice white towels, plenty of hot water, and a comfortable bed.
What I do think the hotel should try and address is the neighbouring properties,we looked on to the back of the bar next door, and although we had paid for a side sea view, our main out look was bar rubbish,a very unkept garden, and caged pigeons,not good at all,from what other people have said
Most of the side rooms have a similar out look.
Yes I would return, but a room with a better out look is a must.

  • Stayed: May 2014, travelled as a couple
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2  Thank davewsom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cabothotels, Director de Relaciones con Clientes at Romantic Hotel, responded to this reviewResponded 4 June 2014

Dear Guest
Many thanks for your time sharing a comment in tripadvisor and for your visiting to H Romantic. We feel happy to learn that Hotel facilities have met with your expectations and we would be very happy if you decide to come back. We will do our best regarding the view.
Best Regards.
Cabot Hotels.

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Reviewed 29 May 2014

The Romantic is ideally situated directly facing the beautiful beach in Puerto Pollensa. The hotel itself is basic, do not expect any frills here, very hard beds, no tv, hairdryer or mod cons in the rooms. We had booked a room with a 'restricted' view therefore I didn't expect a full sea view; however the view from our room 317 was of someone's back yard complete with 2 old rusty freezers!! I probably would have had a view if I had leaned right over the balcony and looked to the left(with my husband holding onto my ankles for Health and safety) I would have had a glimpse of the sea. So, if you need a view I recommend paying extra for a front room.
The room was kept clean as was the rest of the hotel, a very nice terrace in front of the hotel for drinks before dinner. The food was adequate and it is obvious that the hotel caters for a mainly mature Uk client, the dining room was well run by Maria and her lovely colleagues.

  • Stayed: May 2014, travelled as a couple
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2  Thank GreekfanChester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cabothotels, Director de Relaciones con Clientes at Romantic Hotel, responded to this reviewResponded 2 June 2014

Dear Guest
First of all, many thanks for your time spend sharing a comment in tripadvisor and many thanks for your visiting. It is nice for us to learn your opinion about the location, cleaning, bar terrace and staff in H Romantic. We will inform to all staff and specially to Maria as you mention her. Regarding the room view, it is a shame you did not enjoy one of the rooms with a wonderful view to the sea, we take this opportunity to inform to all the community that rooms are sold as standard, side sea view and frontal sea view and we agree that is well worth paying a seaview if that is one of the preferences at the time to choose a room. Thanks again for everything and remind we would be very pleased to welcoming you again in H Romantic.
Best Regards.
Cabot Hotels.

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Reviewed 25 May 2014

Our second visit to this hotel. An excellent Hotel at a very good price. The staff are very friendly and helpful. We stayed B&B and found the breakfast selection very good. The hotel is ideally situated and no problem parking outside. The rooms are clean with comfortable beds basic but perfectly adequate. On the downside the rooms didn't seem very soundproofed or I was unlucky with noisy guests in next room. I didn't get one good nights sleep due to noise within Hotel. But this was due to inconsiderate guests. Also could hear toilets and water being run in other rooms which woke me up at night. my friend and I had two rooms on first floor two rooms apart and she had same problem. On our last visit we didn't have this problem.

Room Tip: Maybe top floor room as shoudn't hear toilet being flushed above.
  • Stayed: May 2014, travelled with friends
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2  Thank papillonColchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cabothotels, Director de Relaciones con Clientes at Romantic Hotel, responded to this reviewResponded 28 May 2014

Dear Customer
Many thanks for your review in tripadvisor regarding H Romantic. It is nice to learn about your satisfaction regarding room, staff, location, breakfast in H Romantic. We take note about the soundproof in the room in order to try to improve this in the future.
Thank you and we would be very pleased to welcome you again soon.
Best Regards.

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Reviewed 22 May 2014

OK if you want hi tech, ultra modern facilities, latest designer fittings and gadgets then pay for it and look elsewhere. The location of this small well run hotel is perfect, food is good, very clean and all staff get full marks!Yes rooms are dated and the majority of patrons who stay there are of retirement age and again if that troubles you then its not for you. I have stayed in so called greater hotels but cant knock this place. I have no complaints and would recommend it.
Not for families or party animals but as for a base ideal.

Room Tip: Rooms at town side near to the front have best views of bay and mountains
  • Stayed: May 2014, travelled as a couple
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4  Thank Dan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cabothotels, Director de Relaciones con Clientes at Romantic Hotel, responded to this reviewResponded 28 May 2014

Dear Guest
Many thanks for your time sharing a comment about your stay in H Romantic. We are happy to learn that staff, location, food in H Romantic did met with your expectations and we will be very pleased to keep welcoming in our Hotel.
Best Regards.
Cabot Hotels.

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Reviewed 21 May 2014

This is the second year that we have stayed but decided to go for half board haven eaten there twice last year. The hotel room was fine bathroom with shower bath (cut down bath) toilet and wash hand basin. Twin bedded with side cupboards, wardrobe, desk and chair so comfortable, The water when run in other rooms was noticeable and could wake you if people were coming and going in the early hours. We had a side sea view with balcolny which was nice to sit out in before dinner.
Break fast consisted of a mixed continental and english with cereal and dried and fresh fruit. The confusion is about english we had a full english once the rest of the time it was sausage and no bacon or no sausage or bacon but tomatoes and mushrooms. The toast machine was so slow and the slices had to be inserted twice.
Plenty of juice and coffe or tea.

Evening meals were edible but again confused curry no rice and chips at every sitting, no boiled or mashed potatoes. Vegitable were sparce I recall seeing Hake on the menu thrice in the format steak, fingers and fillets.

There is no drinks you have to pay to have wine or beer delivered to your table.

Last year I was impressed with the quality of meals served this time around it was difficult to make sense of what makes the meal, most of the time it was a salad and whatever the main course could be e.g. Hake, port fillet etc.

Overall it was not as good as last year and as it appers to have new owners is this the start of a cost cutting exercise or did we hit it on two good days last year, a visitor who had been going there for the past 8 years indicated it was changing.

Room Tip: If you pay for the sea view rooms they are located at the front along the main road, side sea views...
  • Stayed: May 2014, travelled as a couple
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2  Thank MikeSwann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cabothotels, Director de Relaciones con Clientes at Romantic Hotel, responded to this reviewResponded 28 May 2014

Dear Guest
We thank you for your time taken sharing a comment in tripadvisor. We are pleased to receive your coments about the meals as they will help us to improve in order to satisfy to majority of the clients. It is nice to hear about the rooms facilities and we take this opportunity to inform that H Romantic does not have new owners, it is managed by Cabot Hotels as before and it is not our intention to start with a cost cutting exercise. Sure your comment will help us to keep running well. Thanks again and we hope to welcome you again in the future.
Best Regards.
Cabot Hotels.

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Reviewed 13 April 2014

I forgot to leave a review from last October. My husband and I stayed for the last week of the season and it was fabulous. The weather was favourable, and just everything about this hotel is good. We are returning on 23 May for a week and this time have treated ourselves to a room with balcony overlooking sea. Cant wait as we are meeting up with friends there who we met in 2011 and have kept in touch with since.

Room Tip: Side room with seaview or front balcony with seaview
  • Stayed: October 2013, travelled as a couple
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4  Thank LFrankie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cabothotels, Director de Relaciones con Clientes at Romantic Hotel, responded to this reviewResponded 15 April 2014

Dear Guest
Many thanks for your time and good review about your stay in H. Romantic. We are happy to learn you are coming back this year. We are ready to welcome you again and at your disposal for anything you need.
Best Regards.
Cabot Hotels.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Romantic Hotel

Address: Paseo Londres s/n, 07470 Port de Pollenca, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Port de Pollenca
Amenities:
Bar / Lounge Beach Restaurant Shuttle Bus service
Hotel Style:
#16 On the Beach Hotel in Port de Pollenca
#16 Romantic Hotel in Port de Pollenca
Price Range: £67 - £317 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Romantic Hotel 2*
Number of rooms: 78
Official Description (provided by the hotel):
Cosy hotel Adults only located at the seafront of the beach in Puerto Pollensa. Recently renovated in a mediterranean style with a big terrace with Restaurant and Chill Out area to enjoy time overlooking the sea. It has 78 fully-equipped rooms, most with sea view and complete services to make your stay on the island an unique experience. ... more   less 
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Also Known As:
Romantic Hotel Pollenca
Romantic Hotel Majorca/Port De Pollenca

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