The hotel is in a fabulous position and I could cope with the view of the mountains and next doors back yard, what I couldn't cope with is the attitude towards customer service. I was told once by an hotelier that the customer is not always right but they are always the customer. This concept has not been grasped by The Romantic. Everything was too much trouble for reception staff. A fellow guest was stopped from taking her coffee from the breakfast room to the outside terrace [with amazing sea view] as nothing can be taken from the dining room. She asked to buy a coffee and this was refused. Why would anyone want to sit in a back facing room when there is the sea on the front doorstep? If they sound proof the bedrooms and invest in training on service they could have a little gold mine.
- Official Description (provided by the hotel):
- Cosy hotel Adults only located at the seafront of the beach in Puerto Pollensa. Recently renovated in a mediterranean style with a big terrace with Restaurant and Chill Out area to enjoy time overlooking the sea. It has 78 fully-equipped rooms, most with sea view and complete services to make your stay on the island an unique experience. ... more less
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- Also Known As:
- Romantic Hotel Pollenca
- Romantic Hotel Majorca/Port De Pollenca