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“Sadly dissapointing”

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Hoposa Hotel & Apartments Villaconcha
Ranked #7 of 28 Hotels in Port de Pollenca
Certificate of Excellence
Reviewed 7 July 2014

We have been coming here (VC&Montelin) for around 8 years since my daughter (now 22) was young. It has always lived up to expectations until now. Apart from the pool area which is very nice (although despite what Management say, the tiles are very slippy) although I understand they were arranging for a spray of some sort to fix the problem, there is little else to do especially for the older kids. there is only one pool table, and that is it.
I can remember not too long ago there was water polo, darts, killer pool and table tennis.
When I asked where the table tennis table was, I was told that despite the fact that it is advertised on their website as free TT, the General Manager had decided it wasn't coming out this year, and here's me thinking that i was the customer.
As you may have seen, this is now very much geared towards sports and mainly cycling.
It has a new 25m pool (to pay for) a new spa when finished (to pay for) but the gym is free.
Far too much emphasis put on this, and less on entertainment for families.
All bar staff and reception (mainly same people each year) are excellent, and as friendly and helpfull as usual.
I am aware this is a business, and filling hotel out of season makes very good sense. But Management need to decide where their priorities lie.
All this aside, it is still a very nice hotel in a beautiful resort and a very good location.

  • Stayed: June 2014, travelled with family
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3  Thank tanhouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOPOSAHOTELS, Public Relations Manager at Hoposa Hotel & Apartments Villaconcha, responded to this reviewResponded 23 July 2014

Dear guest,

we thank you very much for taking the time to write this review and for your interest shown in our establishment. It is very important to us and we do appreciate it a lot, when our guests inform us about their experiences they have made in our hotel.
To inform you and our future clients, the tiles are not slippy anymore. For us from Hoposa Hotels it is very important that the children are in good hands and in a safe environment. Our two animators are taking care of the kids all day long, doing some face painting, pool games, mini disco, etc..

So we hope to welcome you back one day at the Hoposa Villaconcha Hotel and in Puerto Pollensa.

Kind regards

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Reviewed 7 July 2014

I just got back on Friday from a week at the Villa Concha with my Mum and 8 year old niece for their birthdays and had an absolute ball. The kids club is now on every day and there is a kids disco every night as well, along with adult entertainment 3 times a week. I had been to the Villa Concha twice before as a child but we are talking 20 years ago so I was delighted to find it was as great as I remembered,
We were self catering so I only tried the food in the hotel snack bar which was all lovely and the service was excellent. The pools were lovely and clean and a welcome respite from the heat of the sun, the best part of the pools though was the constant presence of the lifeguards which made it much easier to relax while my niece was in the pool. obviously you still kept watch but they were quick to react to any high jinx and were very attentive.
The actual hotel was well kept and we had a lovely back one bed apartment looking over the gardens. I was in the living room on the sofa beds and it was great that this was separate from the kitchen. Yes some of the earlier comments about it being a little worn are correct on a few minor details but nothing that would impact on the holiday, it was clean, functional and did exactly what it said on the tin! It was cleaned twice during the week with fresh towels provided. We didn't cook as such in the apartment bar snacks for breakfast and lunch before heading into the resort for dinner but there were plenty of facilities if you wanted to make something more substantial.
There was a well equipped gym which I did use and a private training pool sectioned for proper swimming and it was also a great bonus if you want to keep fit while you are away and make up for all the food and drink excesses
All in all we had an absolute ball and I would return again in a hearbeat, I am so glad that despite a 20 year gap between visits it was still the lovely place I remember from being a child/

  • Stayed: June 2014, travelled with family
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Thank Gill H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOPOSAHOTELS, Guest Relations Manager at Hoposa Hotel & Apartments Villaconcha, responded to this reviewResponded 9 July 2014

Dear Gill,

thank you very much for this great review. We are glad that you still (after 20 years) love to come back to the Villaconcha establishment. We hope that you will return the next time a bit earlier than in 20 years. We always appreciate it when our guests return to one of our establishments and it would be a pleasure to welcome you back soon.

Kind regards

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Reviewed 4 July 2014

Our recent visit to the Villa Concha was our 5th time since 2008 and in this time it continues to be an excellent family orientated resort. Puerto Pollensa is an idyllic resort and the Villa Concha is the ideal base. Situated five minutes from golden beaches and ten/fifteen minutes from a huge array of superb restaurants Villa Concha has it all. So what makes it so good?

- Brilliant staff. Alana, Juan, David et al have been working at the Villa Concha for a numbers of years and are true professionals. Ever helpful, smiling, polite......Hope they are getting paid enough!!

- Clean, tidy rooms. Yes, the hotel could possibly do with updating but for the amount of time spent in the rooms it's not an issue.

- Three great pools with something for all ages.

- We went B&B and selection each morning was delicious coulped with this, the food at the bar
at lunchtime represents excellent value for money.

A couple of minor points:
-the tiles around the pool have been changed, although they look great they are very slippy and children and adults alike were slipping.
-it is a pity that more resourses have not been put into kids and adult entertainment. Art and craft in the morning and a mini disco for kids caters only for the younger kids. On previous years there was waterpolo, tabletennis, shuffleboard and aqua aerobics during the day.
-entertainment at night was poor escept for the classical guitarist who was excellent. Unless good shows are provided guests will go elsewhere for entertainment.

On the whole we had a brilliant holiday. Would I recommend the Villa Concha yes I would, but I think the management could make it even better.

  • Stayed: June 2014, travelled with family
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3  Thank RushMorley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOPOSAHOTELS, Public Relations Manager at Hoposa Hotel & Apartments Villaconcha, responded to this reviewResponded 7 July 2014

Dear guest,

thank you very much for taking the time and send us this review. We always do appreciate it a lot, when our guests tell us their experiences made with us. We from Hoposa Hotels and the staff of Villaconcha would like to thank you for your trust and we really hope to welcome you back in the near future. This summer we count again with two persons organizing the entertainment program.

We hope to see you soon.

Kind regards

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Reviewed 3 July 2014 via mobile

We stayed there in 2013, a family of four with children, aged 8 and 6.

The resort is in a great location, 2 minute walk from the beach and about 15 minutes walk from the main town centre.

The accommodation is cleaned regularly, the staff are really friendly, there is great entertainment every night but it's quiet after 10pm. The children's entertainers were also brilliant and kept the kids happy every day.

We had a great time and we will return.

Stayed: August 2013
1  Thank Steven D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2014

Returned back from Villa Concha on 28th June. What a fantastic place, so clean and spacious plenty of sun loungers, no need to get up at the crack of dawn to put towels down, unlike many other places. Weather was excellent and beach was wonderful only 5 minute walk away. We stayed in apartment No. 138 which was on the 1st floor and had the sun all day. Would highly recommend this Room. All the staff were very pleasant and polite and would do anything to help if they we able too. We didn't have a laundry horse on the balcony so I asked for one and within 20minutes it was there. We stayed there on a self - catering basis as there are so many lovely restaurants and tavernas nearby, but I understand from other holiday makers that the food was also very good in the restaurant at Villa Conch. I have just booked up for next year. Say no More.....

Room Tip: 1st floor room. No. 138
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  • Stayed: June 2014, travelled as a couple
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Thank Pauline B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOPOSAHOTELS, Public Relations Manager at Hoposa Hotel & Apartments Villaconcha, responded to this reviewResponded 7 July 2014

Dear Pauline B,

thank you very much for your time reviewing our establishment. It is always a pleasure to read, that our guests were satisfied with our staff, service and complex. We will see you again next year.

Kind regards

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Reviewed 29 June 2014

Villaconcha apartments and hotel is great for families. We stayed in June so it wasn't too busy with older children. We chose this hotel as it wasn't too big.
Great swimming pools and sand pit/ play area for kids. Could have had a few more activities on for kids during the day. There was just one activity on for kids, usually in the morning, e.g. painting, drawing, crafts. An afternoon activity would have been good too.
Our son enjoyed the mini disco aswell which was on every evening, before the other entertainment.
Staff were friendly.
We were self catering but had dinner twice at the hotel which was good - buffet style.
Apartments were very clean with good linen/towels but the rooms did show signs of wear and tear - few marks on furniture and floors.
The gym is very good aswell.
Great location near the beach and local supermarket and a short walk to the centre of Port de Pollensa.
Would recommend the accommodation to families and Port de Pollensa.

Room Tip: We had a ground floor room the far side of the hotel, away from the restaurant/ bar area which was g...
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  • Stayed: June 2014, travelled with family
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4  Thank Rachel N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2014

This is the 5th time we have been to this part of the island, the first being in 1989. To me it is still one of the best. This is the first time we have stayed at the villa concha and we were not disappointed. The cleanliness is exceptional, maid service three times in the week, which I believe is better than every day(chance of a lie in). We booked a studio apartment which are on the top floor, air conditioning is very good, although we did have cooler weather first few days. Sometime, in apartments the beds can be uncomfortable, not in this case, the beds were fab. Kitchen facilities were ok, however, this is the area where more plugs would be of benefit as we had to boil the kettle and then unplug to plug in toaster. The view is lovely with the mountains as a back drop. We didn't have children with us, but the children's pool is excellent, again outside facilities are excellent. The pool area would benefit from a few more umbrellas. Location for the beach, you could not wish for better, and 5 minutes walk will take you to bars and shops. We arrived back home on the Saturday and rebooked for next year to stay in the Montelin apartments belonging to the villa concha, can't wait!

Room Tip: All face into pool area
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  • Stayed: June 2014, travelled as a couple
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4  Thank Gaynor63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOPOSAHOTELS, Public Relations Manager at Hoposa Hotel & Apartments Villaconcha, responded to this reviewResponded 30 June 2014

Dear Guest,

First of all we would like to express our sincerest gratitude that you have chosen our establishment and also for sharing your opinion with other travelers on the website of TripAdvisor.

We are very happy to read, that you had such a good time with us and we are especially glad about your positive valuation of our environment, pools ,staff and cleaning service.

Once more, we thank you for your feedback and would be delighted to welcome you back at the Hotel&Apartments Villaconcha.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hoposa Hotel & Apartments Villaconcha

Address: Calle Nansa s/n, 07470 Port de Pollenca, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Port de Pollenca
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Port de Pollenca
#5 Luxury Hotel in Port de Pollenca
#7 Family Hotel in Port de Pollenca
#7 On the Beach Hotel in Port de Pollenca
#11 Romantic Hotel in Port de Pollenca
Price Range: £65 - £238 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hoposa Hotel & Apartments Villaconcha 4*
Number of rooms: 119
Official Description (provided by the hotel):
Gastronomy and catering are also another reason to choose our hotel: a tasty, and varied hot and cold buffet with show cooking (new 2013) awaits you at breakfast and dinner. And if you like, at noon you will find a large and attractive gastronomy ... all served by a team of the most professional and always with a bright smile. Buffet breakfast from 07.30 hours to 10.00, snack from 08.00 to 23.30 and buffet dinner from 18.30 to 21.00. ... more   less 
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Also Known As:
Hoposa Villa Concha Aparments Hotel Port De Pollenca
Concha Hotel Pollenca
Villa Concha Majorca
Hoposa Hotel & Apartments Villaconcha Majorca/Port De Pollenca

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