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“Wonderful Family Holiday” 4 of 5 bubbles
Review of Hoposa Hotel & Apartments Villaconcha

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Hoposa Hotel & Apartments Villaconcha
Ranked #8 of 32 Hotels in Port de Pollenca
Certificate of Excellence
dublin irl
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Wonderful Family Holiday”
4 of 5 bubbles Reviewed 18 August 2014 via mobile

We recently enjoyed a Wonderful Holiday at Villa Concha.. Yes the rooms are dated, but the beds are among The most comfortable We've slept in, in any Hotel (dbl beds are actually 2 singles pushed together, but are very comfortable, as are the two single sofa beds which Our children slept on in the living room) The staff are extremely customer focused+nothing was a problem.. A particular mention to the night receptionist Juan Ramon who was constantly joking+friendly, also to Alanna, Juan+David in the bar, They clearly work very hard, to be fair to the other staff though they are all so pleasant+helpful, particularly on reception....The public areas are newly renovated+to a very nice standard, if the rooms are renovated to the same standard then this really will be a perfect Family hotel.. The lifeguards were again very customer focused+ were on duty constantly+kept the pool area very clean..(there were a cpl of days however where people had obviously been to the beach+brought sand into the pool though) We were half board, We found breakfast to be excellent, Jésus on the hot counter had a smile for everyone..Dinner was not so good, We did eat in some nights but We found the selection very limited+as We don't eat meat We were quite restricted when it came to hot food.. Having said this, there are so many very good restaurants in Puerto Pollença it would be a shame to eat at the hotel every night.... While it's no 5 star property, the hotel has so much going for it, it seems to attract many like minded people who want to enjoy the Beauty of Pollença but don't want to rent a private apartment, Our Children had an absolutely fantastic Holiday, there were so many friendly children of all ages, with whom they made great holiday friendships.. Besides the plentiful choice of pools,there is a small area for playing football which Our son was thrilled to have.. The children also loved Marga+Lydia, the animation team, they were great with them....One big negative for Us was the tiny number of way too big parasols around the pool, a larger number of smaller parasols would make much more sense!!!! Overall We had a wonderful holiday+plan on returning, renovated rooms would really be the icing on the cake at this already Fantastic hotel.... Thank You Hoposa....

Stayed July 2014
Helpful?
3 Thank boyle4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (275)
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English first
Bolton, United Kingdom
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 18 August 2014

We only stayed at Villa Concha one night in August, so this review is based on first impressions. We had booked for a 5 night stay in a studio with balcony, but Travel Republic had completely messed up our booking, and we arrived at 3am in the morning only to find that Travel Republic had not reserved our room, even though all our paperwork from them had confirmed our stay there. The hotel was full, but the very kind evening receptionist found us a room to stay for a few hours and we had to leave at breakfast time. Tip, do not book your holiday with Travel Republic! In the short time we had there, our impression was that the outdoor facilities were fabulous. Lovely pools, designated training/fitness pool. Our room was tired and old fashioned but the bed was comfortable with nice sheets and plenty luxurious white fluffy towels. Good balcony with chairs overlooking the pool. Shame travel republic messed up our planned holiday. We found out they had booked us into the Pollensa Park but had omitted to tell us!

  • Stayed August 2014, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Christine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOPOSAHOTELS, Guest Relations Manager at Hoposa Hotel & Apartments Villaconcha, responded to this review, 25 August 2014
Dear Christine,

thank you very much for this review of our hotel Villaconcha. We always appreciate it, to hear about the experiences our guests made with us. We are sorry for these inconvienience, but we are glad that we could help you. However we hope you had a nice stay in Puerto Pollensa and would like to welcome you once in our establishment for a few more days.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Falkirk
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 17 August 2014

Just back from a weeks family at Villaconcha. We arrived early morning, to a very friendly welcome and the holiday started from there.

Very customer focussed staff, and great facilities. Our 7 year old really enjoyed the pools, that made our holiday so much easier :-).

10 minutes walk into town, and 2 minutes from the beach.

Room Tip: Great for families
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  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Josepie101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surrey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 15 August 2014

We got back last week after a lovely 7 days staying at Montelin across from Villa Concha. Our apartment was clean, modern and fairly quiet although we could hear the evening entertainment over the road with our windows open. We had full use of Villa Concha pools and ate there as we were half board but the accommodation at Montelin is definitely a better standard. We had a free safe and air con, hair dryer, fridge, microwave and hob, flat screen TV with a number of UK channels, walk in shower and balcony overlooking a quiet pool. The only negatives would be the fact our 2 year old could open the front door and balcony door, lack of storage/wardrobe space, intermittent wi-fi and that we didn't really notice if cleaners had been in.

Overall we had use of 6 pools - the quiet one at Montelin, 2 big pools, a baby pool, the slide pool and a private one near the gym, like a lanes pool you get in leisure centres but for this there was a charge. Didn't use the spa but apparently there is one too.

Food was fine for a week. Plentiful for breakfast - fruit, yoghurt, omelettes, egg and bacon, beans, sausages, pastries, juices etc. Evening meals - meat, fish, veg, lovely salads, pizza, chips, BBQ one night, nice puds! It was enough for us.

Staff were lovely and friendly and the complex was spotless. Lifeguards check the pool water twice a day and are always litter picking. We had no trouble getting sun beds round the pools even during the busy school hols but we were up by 8am with our little one.

Evening entertainment was limited. Mini disco was great for our toddler but only lasted half an hour and we weren't bothered about singers or flamenco dancers. This is an area that could be improved as is facilities for older kids as apart from the pool table there wasn't much to occupy them. The bouncy castle is a bonus but is only up at limited times.

Puerto de Pollensa is pretty with a lovely gently shelving beach literally 5 minutes away, nice bars and restaurants and a picturesque marina. Again the whole resort was spotless. The supermarket at the end of the road was cheap and handy for daily supplies.

Overall for a 2 hour flight from Gatwick and a 50 minute transfer, beautiful weather, a clean and tidy complex, a pretty and friendly resort and a lovely apartment, we will definitely be back.

Room Tip: Stay at Montelin rather than Villa Concha. It's over the road but quieter at night and brand new...
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  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank nikjcook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 14 August 2014

Just returned from Villa Concha with my wife and 2 children. We had a fantastic holiday in a truly beautiful resort. I will keep it short and to the point. The Villa Concha is. . . .
* Is very clean. I've never seen a team that clean and maintain so often. The pool water is checked 4 to 5 times a day. It has a robot hoover which cleans the bottom a few times a week. The buildings are spotless. The gym is awesome and looks brand new ( and its FREE ). The spa and its facilities and spotless and brand new.

* The staff. Polite,well mannered,spotless in appearance and very knowledgeable. Nothing is too much trouble.

* The rooms. Perfect clean and enough for what its used for. Dont get me wrong,you wont be cooking 3 course meals in there but then again you ARE on holiday and the choice of restaurants is obscene. Our room had the very best mattresses ive ever experienced on holiday which appeared to be brand new. Cleaners came every other day.

* The food. Top notch. The breakfast is fresh and made in front of you,the snack menu would put many UK restaurants to shame. Fresh and tasty and plenty of it.

* Location. Stunning.

* Overall. Clean,well maintained,safe,child and family friendly,perfectly located. Loved every minute.

Room Tip: I hear most rooms are getting a make over in the next few months,so i would imagine next year will b...
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  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank am72jam2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 11 August 2014

My wife and I returned 2 weeks ago from the Villa Concha for the 12th year running and must say over the years we have noticed a slow but sure transformation of the hotel, all good I may add.
i personally am not a swimmer but the new facilities are absolutley stunning, when we arrived on the 12th of July we thought we had gone to the wrong hotel.
we were greeted very warmley as usual and after checking in we were given a guided tour of the new facilities and was gobsmacked.
The staff [Alana Juan David and all the others too many to mention were as usual their normal happy curtious and at times slightly whackey selves and I wouldnt change that for the world as it is that atmosphere that makes the holiday.
I must say I have read some reviews that say things don't work,leak or there are ants, well in my experience all you need to do is go to reception,report it and it gets fixed very very quick as did the aircon unit in our room which packed up,I reported it, and within 24 hours a brand new unit was fitted.
I agree that not all the staff speak very good english but I must admit it's a darn site better than my Spanish.
We will be returning in 2015 for another brilliant holiday as a coulple to celibrate our 42nd Wedding anniversary. It was also great to Alex again who was once a waiter at the villa concha and is now in head office we look foreward to seeing you all again next year.
Please pas on our best wishes to everyone.

Room Tip: If you have trouble with stairs ask not to be put in a Duplex room.
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  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
8 Thank cliff19501951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOPOSAHOTELS, Public Relations Manager at Hoposa Hotel & Apartments Villaconcha, responded to this review, 14 August 2014
Dear Cliff,

thank you so much for this really nice review. It is always a pleasure to have you here at the Villaconcha. We from Hoposa Hotels and as well all of the staff (David, Alana, Juan, Alex, etc.) from the Villaconcha are looking forward to see you again next year and celebrate your anniversary with you!

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed 10 August 2014

Hotel Villaconcha, Hoposa
I hope this review is useful.

Positives
Staff, very friendly and helpful, nice people
Food, good selection for breakfast, bar snacks good, prices for food and drink reasonable
Cleanliness, very clean throughout hotel, bedroom cleaners good, pool area clean
Location, good, close to beach and walking distance to bars and restaurants

Negatives
Rooms, very very dated. Leaking air con units, worthless kitchen, ants in rooms and bathroom.
Noise, very noisy at times at night, kids running in corridors with scooters etc
Pool, where do I start? There is a policy of the hotel to not reserve sunbeds. This is ignored by the majority of thoughtless people. E.g. Every sunbed reserved by 8 am, over half of the beds still not occupied by lunchtime! Absolute joke. Really you should blame the mindless hordes of Jet2 or Airtours customers, bUt if the hotel removed the towels on a daily basis and put them in pile on the floor, first of all most would not get picked up until later in the day, but it would send a message to people not to reserve! The pool area and number of sunbeds is not big enough for the number of people in the hotel. There were NO sunbeds available on the majority of days even though they were crammed in so tight you could smell the sweat from the person sitting next to you and you could not even stand up by the side of the sunbed you had and had to get of and on it via the the end. The main pool was just too small for the number of kids. There was no lifeguard on duty the whole week, even though the pool was over occupied.
The irony of the situation is that there was a big 25 metre pool ( the biggest by far in the hotel) that was 'pay to use' only with lanes for 'adult training'. We saw at maximum 4 or 5 people a day use it! It was part of the Health club, which was basically not used. Very clean but a totAl waste of resource. The hotel is crying out for an decent size pool away from the kiddy pools.
Beach, the beaches were very nice and the water was clean and warm, beware of the odd jellyfish, but that is standard out here. You have to pay for the sunbed use on the beach. If your there for a while it might be cheaper just to buy a parasol and but your towels on the sand. The water sports were very expensive and worn.
Overall, negative. If you have little kids (under 6) and you don't mind getting up at 7 am to 'reserve' a place by an over-packed pool occupied by Jet2 and Airtours customers then you will love this place. Other than that, avoid it like the plague!

Room Tip: If you need to put your kids to bed early, don't get a room overlooking the pool area
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  • Stayed August 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
10 Thank Rob D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOPOSAHOTELS, Director de Relaciones con Clientes at Hoposa Hotel & Apartments Villaconcha, responded to this review, 11 August 2014
Dear Guest,

thank you for your review. To improve our services it is very important to us to know a lot more about our guests opinions. But your thoughts are noted and will be shared with the management board and the staff. Just to inform you, we have always lifeguards on duty at our establishment, the kitchens in our apartments are fully equipped and our 25m pool is opened from 7:30 till 19:30. Our complex is very family orientated during the summer. But we are glad to read, that you liked our services, our food and that you were content with our staff.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hoposa Hotel & Apartments Villaconcha

Property: Hoposa Hotel & Apartments Villaconcha
Address: Calle Nansa s/n, 07470 Port de Pollenca, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Port de Pollenca
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Port de Pollenca
#7 Luxury Hotel in Port de Pollenca
#8 On the Beach Hotel in Port de Pollenca
#9 Family Hotel in Port de Pollenca
#11 Romantic Hotel in Port de Pollenca
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hoposa Hotel & Apartments Villaconcha 4*
Number of rooms: 119
Official Description (provided by the hotel):
Gastronomy and catering are also another reason to choose our hotel: a tasty, and varied hot and cold buffet with show cooking (new 2013) awaits you at breakfast and dinner. And if you like, at noon you will find a large and attractive gastronomy ... all served by a team of the most professional and always with a bright smile. Buffet breakfast from 07.30 hours to 10.00, snack from 08.00 to 23.30 and buffet dinner from 18.30 to 21.00. ... more   less 
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Also Known As:
Hoposa Villa Concha Aparments Hotel Port De Pollenca
Concha Hotel Pollenca
Villa Concha Majorca
Hoposa Hotel & Apartments Villaconcha Majorca/Port De Pollenca

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