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anneb62017
Ipswich, United Kingdom

fantastic hotel

Review of Hotel Sis Pins
5.0 of 5 bubblesReviewed 5 Apr 2017
fantastic hotel.... we had one of the four rooms with terrace facing the sea...booked direct with hotel and got a cancellation...worth keep trying if they are full!...love puerto pollenca been several times, first time at this hotel, usually stay at the miramar which is also great.....only downside to sis pins is the bar now taken over the front of the hotel...should get discounted drinks if a resident...but they were in fact cheaper if you didnt say your were staying there!!!! ......would deffinetly stay again
Date of stay: July 2016
Room Tip: sea facing a must, wake up to wonderful views
Trip type: Travelled as a couple
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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HotelSisPins, Public Relations Manager at Hotel Sis Pins, responded to this review
Responded 6 Apr 2017
Dear anneb62017

Thank you for taking time to leave a review and i'm glad you enjoyed your first stay with us (hopefully not your last). As you now know the hotel does book up very quickly so I suggest booking in advance next time. Regarding the drinks at Cappuccino residents are entitled to a discount, I will ensure this is looked into.

Kind regards

Richard
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews sea view cappuccino bar pine walk puerto pollensa lovely hotel sun terrace next year sunbathing area traditional hotel perfect position sea front watching the world night porter reception staff year after year great holiday plenty of choice
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Reviewed 4 April 2017

One receives the best of care and attention, rooms lovely breakfast excellent, best of all eating this while looking at the sea . The hotel staff are all lovely and very attentive, I love this hotel and have stayed on more than one occasion.

Room tip: There is a lift so most rooms accessible I would think.
Date of stay: August 2016
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Joyce F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelSisPins, Public Relations Manager at Hotel Sis Pins, responded to this reviewResponded 6 April 2017

Dear Joyce F

Thank you for such a lovely review I will ensure your comments are shared with the rest of the team. We look forward to welcoming you back in the near future.

Kind regards

Richard

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2017

I have stayed at the Sis Pins twice enjoying its very authentic ambience and central location in Puerto de Pollenca. The hotel is a very good choice for all those travellers wishing to explore some of the most spectacular view points on the northern part of Mallorca as Cap Formentor etc.

You will be met by personal hospitality and professionality. The kind staff at the hotel will do their best to maximize your positive experience of staying in one of the most beautiful parts of Mallorca. The hotel service at Sis Pins a Gelsomina makes the travelers feel the difference between a very nice hotel and a memorable hotel. The service here constitutes truly great hotel service that makes people come back year after year.
The sense of priority, attention to detail, practicality, follow-through and efficiency are just some of the many important things that a guest experience here. The staff make the guests feel welcome, comfortable and important.

Date of stay: March 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Globetrottercapri
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelSisPins, Public Relations Manager at Hotel Sis Pins, responded to this reviewResponded 6 April 2017

Dear Globetrottercapri

Who can argue with that? "Sis Pins is the best boutique hotel in Puerto de Pollença" I couldn't agree more!

I will ensure all the team see your comments, feedback like this makes all their hard work worth while.

We hope to welcome you back to the Sis Pins in the very near future.

Many thanks

Richard

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Reviewed 4 April 2017

Booked a single room ,it was very cupboard like dark and very dated smoke filled my room on more than one occasion and I informed reception but nothing was done about it.The room looked out onto a wall and was lacking in fresh air,the air on was not available,I was told because of the time of year.Breakfast was very poor and served outdoors service was poor.The bedrooms are outdated have no soundproofing facilities are very limited,the hotel would benefit from a refit/refurbishment.

Room tip: Find another hotel!
Date of stay: March 2017
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank michaelsmithracing
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelSisPins, Owner at Hotel Sis Pins, responded to this reviewResponded 7 April 2017

Dear michaelsmithracing

Thank you for you review, we are aware of your complaint regarding, as you describe “smoke filled my room on more than one occasion” Apart from the hotel manager checking the room and finding no trace of smoke, the smoke alarm didn’t activate, which is working normally, I am therefore not sure what exactly the problem was as we have not had this type of problem before, however we will monitor the situation. We are a completely no smoking hotel which is strictly enforced.

I don’t really understand your comment about the room lacking in fresh air as the window could have been opened. Breakfast is served on the terrace or can be served inside, depending on the weather which normally is sunny in Mallorca. The problem with the poor service has now been solved and we do apologise for any inconvenience this might of caused you. Regarding the rooms, I am not sure how many rooms you went into but some rooms have been updated and the process is continuing.

Kind regards

Geoff

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Reviewed 4 April 2017

Date of stay: March 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelSisPins, Public Relations Manager at Hotel Sis Pins, responded to this reviewResponded 6 April 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 1 April 2017 via mobile

A lovely friendly relaxed hotel with spacious rooms. It was great to eat breakfast outside and enjoy lots of orange juice!! It was easy to have a healthy breakfast but there were pastries too. The staff were attentive and friendly.
A few minor irritations the coffee at breakfast wasn't great neither was the full English but scrambled eggs were fine. Also the bin men come every day very early so a sea view room would be quieter but that's outside the control of the hotel.

Date of stay: March 2017
Trip type: Travelled with friends
2  Thank blackbrow
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelSisPins, Public Relations Manager at Hotel Sis Pins, responded to this reviewResponded 6 April 2017

Dear blackbrow

I have to say the title of your review made me chuckle as I also think the Orange Juice is "Amazing" ;0) Your comments regarding the coffee have been noted, next time you visit please let us know how you like it and I'll ensure it is perfect.

We look forward to welcoming you back soon.

Kind regards

Richard

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