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Puerto Azul Suite Hotel
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Reviews (1,059)
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All reviewsblock bpool areaentertainment teampine walknext yearair conevening entertainmenttravel kettlehalf boardkids clubplenty of choiceyoung childrenplenty of sunbedsfamily holidaymini discobreakfast and dinnerall ages
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Reviewed 11 July 2013

Location was perfect, PP is a dream destination! I really can't fault it!

Don't be put off but what appears some awful reviews of this 3 star hotel! What I found when I arrived was friendly staff in a very family centred hotel/apartment.

Dinner was good enough, not massive choice but always something different! Just like to point out yes it is 3 star, you get what you pay for! Breakfast the same, always something to eat!

Rooms are clean, if not a little rough round the edges! We got ourselves a fridge and took a kettle & cups after reading others reviews!

My 2 1/2 year old thought the 3 pools where very good (although she was scared of some of the children's entertainers).

All in all a decent 3 star hotel!

  • Stayed: July 2013
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1  Thank Flissy87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2013

We have just returned from an 8 night stay at the Puerto Azul hotel in Puerto Pollensa. We stayed at this hotel last year at this time of year also. I have to say that it has gone downhill under the new management. When booking we were told that rooms had been refurbished, but when we asked the staff only one room has been refurbed ! The buffet style breakfast is ok, if you can fight your way through the crowds to get at the food and drinks. The same applies to the swimming pool area. This is grossly over populated with people on sun beds etc. we spent most of time at the beach to escape the crowds. The rooms are desperately in need of care, a lick of paint and some tile grouting. From being a good hotel this has now become an overpopulated, overpriced, run of the mill hotel. We won't be staying here again.

Stayed: July 2013
4  Thank Gaz6129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2013 via mobile

Just back from a week here with my wife and two daughters (4 & 7), and we thoroughly enjoyed our week.

The rooms are a good size, though dated and would benefit from a referb. Our balcony was lovely. The kitchen area was a useful feature, though don't aim to use it for preparing food. Beds are basically camp beds in the main bedroom and a sofa-bed in the living room area. Comfortable for a week.

A lot of talk on here about the air con. It only comes on when the windows/balcony are closed and the key card is in the slot by the door. Its output is inadequate for keeping the room particularly cool, especially as it can't be switched on until you get back in the evening. The maids always leave the balcony and window shut preventing any breeze, leaving the room warm and stuffy. So expect warm nights!

Having to pay extra for use of a kettle and the fridge is a daft annoyance, but if that's what it takes to keep the hotel operating profitably in this environment then so be it.

The food is perfectly fine, and geared towards the blander british taste. Plenty of choice, though labelling could be better. Breakfast is good.

The pool area is nice. Always sunbeds available, though the best locations are reserved by towels early. The pool is clean though on the slightly chilly side.

The entertainment is definitely aimed at the younger kids (<10s), with three keen and energetic entertainers. Two hours each in the morning and afternoon, mini disco and show in the evening. Beware of parent participation in the evening if it's not your thing!

You'll see the hotel owner (manager?) wandering around surveying the staff. You get the impression he's checking they're not giving anything away for free!

In the end, we all had a lovely week in Mallorca and this hotel is a perfectly reasonable three-star hotel in which to stay.

  • Stayed: July 2013
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4  Thank alexberry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2013

Just returned from a 1 week stay at Puerto Azul. Very friendly and helpful staff. We arrived late in the evening for checkin - in the room the staff had served a plate with some food, very nice surprise. Pool and evening entertainment primarily for children and families. Simple and dated furniture in rooms, but working ok (including AC) - beds could be a bit better though. 95% of guests seemed to be english/scottish - goes for all of Port de Pollenca. The pool and pool area is very nice, depth from 50cm to 2m, the 50cm is separated from the deeper pool. There was fine wifi reception in our room, 20/2 Mbit internet, but the routers stopped working several times a day, a bit annoying.
I would stay at this hotel again.

Room Tip: Stayed in block B facing the mountains. Quite quiet, the road has low traffic and shade from late morning. Block B or C ground floor facing pool seem to have direct acces to pool area, nice if the kids are old enough to run around alone.
  • Stayed: July 2013, travelled with family
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1  Thank Jakob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2013

After my last review "Almost Perfect" 2012, we returned with all the family in June 2013.

The staff are excellant and the rooms are good, but basic. I do believe the hotel is being
renovated this winter. The food has improved , and the new Ice Cream bar is good ,the kids love it. Some main dishes still need improvement, although I must remind myself this is a 3 star hotel, in that case the food is good.
The Childrens entertainers are excellant , and work really hard with long hours. The Adult entertainment needs improvement , although I do believe some externall acts failed to turn up the week we were there so the staff had to improvise.

Deffinately a great place to chill out with children and stroll in Puerto Pollensa.

  • Stayed: June 2013, travelled with family
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1  Thank Christine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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